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Added 4 mins ago
A
medical office assistant
ADECCO
Toronto, ON
- $20 to $25 CAD / hour
- Part-time
- On-site
…with experience) Are you a patient-focused professional who thrives in a fast-paced healthcare environment? We are seeking a Medical Office Administrator to…
Added 14 mins ago
JI
Integrated Logistics Support Analyst
J.D. Irving, Limited
NS · Dartmouth, NS
- Full-time
Fleetway is hiring Integrated Logistics Support (ILS) Analysts to support the delivery and long-term sustainment of Canada’s next generation naval platforms. In this role, you will…
Added 14 mins ago
D
Purchasing Specialist
Dilfo
Ottawa, ON
- Full-time
…maintenance for HVAC, heating, cooling, refrigeration, and plumbing systems for large scale projects across different industries. Our team of skilled individuals shares a vision of building…
Added 16 mins ago
UG
medical administrative assistant
Unionville General Surgeons
Markham, ON
- $18 to $23 CAD / hour
- Part-time
- On-site
Added 17 mins ago
NN
Nursing Supervisor Part time
NHI Nursing & Homemakers Inc.
Scarborough, ON
- $50 to $55 CAD / hour
- Part-time
- Contract
- On-site
Added 28 mins ago
AA
Spécialiste support client, Centre de Réponse à la Clientèle / Customer support specialist, Customer Response Center
Airbus Aircraft
Montreal, QC
- Full-time
Vous avez une expérience de l’avion au niveau des systèmes, de l' avionique ? Vous avez travaillé au support à la clientèle et vous souhaitez évoluer et développer de nouvelles compétences?…
Added 28 mins ago
IF
Diesel Apprentice - Technician II
Impact Fulfillment Services
Dartmouth, NS
- Full-time
CHARGING SYSTEMS: (electrical): HD electrical trained within 90 days (DR208)Visually inspect batteriesClean connectionsCheck condition of beltscheck alternator mounting and pulleyReplace…
Added 28 mins ago
PH
Radiation Oncologist - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Full-time
…journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning…
Added 28 mins ago
PH
Administrative Secretary
Provincial Health Services Authority
Vancouver, BC
- Full-time
…duties such as arranging for Hospital ID, setting up on Hospital systems, such as patient registration and transcription system, assigning lockers and giving an overview of workflow.…
Added 28 mins ago
MS
Controls Programmer
Mecsmart Systems Inc.
Newmarket, ON
- Full-time
As a Controls Programmer, you'll play a key role in designing, programming, and commissioning advanced automation systems that power some of today's most innovative manufacturing…
Added 28 mins ago
AA
Intégrateur.trice Avion en Avionique / Aircraft Avionics Integrator
Airbus Aircraft
Montreal, QC
- Full-time
Aider les équipes de support client à définir les causes racines, des mitigations et les solutions aux problèmes de système affectant les performances dans ces domaines;
Added 28 mins ago
AA
Intégrateur.trice de Système de Cabine - V&V et Exigence / Cabin Management System Integrator - V&V and requirement
Airbus Aircraft
Montreal, QC
- Full-time
Supporter les autres disciplines de l’équipe de système de cabine tel que le système de divertissement, de connectivité, du support à la production, etc;
Added 28 mins ago
MI
Group Housing Coordinator
Marriott International
Sherbrooke, QC
- Full-time
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.…
Added 28 mins ago
PH
Speech Language Pathologist
Provincial Health Services Authority
Vancouver, BC
- Temporary
…and initiates learning opportunities, role development and support requirements in collaboration with other team members, Program Manager/Director and Professional Practice…
Added 28 mins ago
CA
Adjoint(e) administratif(ve)
Centurion Associates Inc
Montreal, QC
- Full-time
Added 28 mins ago
CA
Leasing Agent
Centurion Associates Inc
Calgary, AB
- Full-time
Reporting to the Property Manager, the Leasing Agent is responsible for the professional marketing and leasing of a Centurion owned and managed apartment community.
Added 28 mins ago
PH
Nurse, Clinical Informatics Specialist
Provincial Health Services Authority
Victoria, BC
- Full-time
The CIS is the liaison between Professional Practice, Digital Health/Information Management, clinical operations leaders, users (staff and clinicians) and other groups and utilizes their…
Added 29 mins ago
Senior Environmental Permitting Specialist
WSP
Cambridge, ON
…environmental and regulatory commitments. Your expertise will directly support the successful delivery of sustainable infrastructure while strengthening relationships with regulators,…
Added 44 mins ago
EN
NDT - RT2 Technician
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Temporary
Echo NDE is currently seeking CGSB certified RT2 Technicians to support turnaround work. If you are seeking a dynamic industrial environment with opportunities for individual growth and…
Added 58 mins ago
RM
Human Resources/Labour Relations Consultant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 58 mins ago
N6
South Haul Dispatch Manager
North 60 Petro Ltd
Whitehorse, YT
- Full-time
Must be always professional and courteous with employees, third party and customers
Added 58 mins ago
RM
Labour Relations Assistant
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
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Added 58 mins ago
RM
Outreach Worker
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
To display this page you need a browser with JavaScript support.
Added 58 mins ago
NH
Integrated MH-A CP-S Director, Mental Health (Permanent Full-Time)
Northumberland Hills Hospital
Cobourg, ON
- Full-time
They will lead and manage multidisciplinary professional and support staff within the clinical program, and contribute to the overall delivery of services within the North East Cluster and…
Added 58 mins ago
PH
Pharmacy Technician
Provincial Health Services Authority
Surrey, BC
- Part-time
…care too – offering health, wellness, development programs to support you – at work and at…

Felix

CX Coordinator, Pharmacy

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics teams. Act as the voice of the patient to identify patterns and improve support processes through detailed feedback.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates should possess strong communication skills, a self-directed problem-solving mindset, and high attention to detail.

Skills

Customer support
Chat support
Email support
Intercom
Problem solving
Attention to detail
Communication
Telehealth
Digital health
Pharmacy operations
Logistics coordination
AI tool collaboration

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Pharmacy
Digital Healthcare
Intercom
Helpdesk
Telehealth
Patient Care
Remote Work
AI Tools
Operations
Customer Support
Communication
Problem Solving
Logistics
Healthcare Technology

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