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Added 2 mins ago
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GUCCI Manager of Client Engagement, Canada
Gucci
Toronto, ON
- Full-time
The Manager of Client Engagement, Canada, will lead planning and implementation of retail client development strategies across directly operated stores (DOS) and outlet locations that drive…
Added 2 mins ago
SI
Product Manager - Digital Products (Telematics & Innovation)
Skyjack Inc.
Guelph, ON
- Full-time
Product Manager – Digital Products (Telematics & Innovation)
Added 2 mins ago
RH
Corporate Account Manager
Robert Half
BC · Fraser Valley, BC
- Full-time
We are partnering with a leading, global industrial manufacturer to support their search for a Corporate Account Manager to represent their business across British Columbia, with a primary…
Added 3 mins ago
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Manager, Architecture & Design (Enterprise Architect)
BDO
AB · Winnipeg, MB · Halifax, NS · Calgary, AB
- Full-time
The Manager, Architecture & Design leads the enterprise and solution architecture function, aligning technology decisions with business strategy. This role sets architecture direction and…
Added 17 mins ago
Product Manager
Asana
Vancouver, BC
We're looking for a Senior Product Manager to lead our Integrations Platform team and build the connective tissue between Asana and the broader tools, data systems, and developer ecosystem…
Added 17 mins ago
LC
Revenue Operations Manager
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
As the Manager of Revenue Operations, you will lead the RevOps function to drive operational excellence and support profitable revenue growth strategies. Working closely with senior…
Added 17 mins ago
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Sr. Manager, Finance Commercial
''
Toronto, ON
- Full-time
The Senior Manager, Global FP&A (Commercial, R&D, and Marketing) serves as a strategic finance partner to McCain’s Global Commercial, R&D, and Marketing organizations. Reporting to the…
Added 17 mins ago
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Sr. Manager, Global FP&A
''
Toronto, ON
- Full-time
The Senior Manager, Global FP&A (Commercial, R&D, and Marketing) serves as a strategic finance partner to McCain’s Global Commercial, R&D, and Marketing organizations. Reporting to the…
Added 31 mins ago
EI
Manager – Collections Campaign and Strategy
Enercare Inc.
Markham, ON
- Full-time
Reports to: Senior Manager, Collections Operations & Strategy
Added 31 mins ago
MS
Software AI&T Manager
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The Software AI&T Manager manages the test automation software delivery related to the Assembly, Integration and test portion of a program, an element of a program, a product, to meet…
Added 31 mins ago
AE
Maintenance Mechanic
Arc'teryx Equipment
New Westminster, BC
- $29.33 to $35.5 CAD / hour
- Full-time
Proactively identify recurring machine issues and suggest corrective actions to Senior Mechanic and Manager to address root causes
Added 31 mins ago
DC
Team Lead
DGA Careers
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
Team Lead & Business Development Manager, Private Client & Group
Added 31 mins ago
MS
AI&T manager, SpaceCraft Unit
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The AI&T Manager manages the Assembly, Integration and test portion of a program, an element of a program, a product, to meet customer and Company expectations. A broader objective of this…
Added 1 hour ago
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Construction Project Coordinator
FMI
Vancouver, BC
- Full-time
At FMI, entrepreneurship is encouraged. The company’s senior staff sets expectations, but even the most junior employees with the best idea can potentially change the company's direction.…
Added 1 hour ago
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Senior Manager - North America Construction
lululemon
Vancouver, BC
- Full-time
Reporting to the Director, North America Construction; the Senior Manager, North America Construction, will be responsible for the successful execution of all major investments (New Store…
Added 1 hour ago
AW
Senior Revisor/Translator, Temporary
Aviso Wealth
Remote, Canada
- $70 CAD / hour
- Contract
- Remote
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 1 hour ago
AW
Senior Revisor/Translator, Temporary
Aviso Wealth
Remote, Canada
- $70 CAD / hour
- Contract
- Remote
Reporting to the Senior Manager, Translation Services, the Senior Reviser/Translator will be responsible for accurate and quality revision and translation of materials based on industry and…
Added 1 hour ago
Senior Manager, ServiceNow Platform Delivery & Transformation
Bell
Montreal, QC
We are seeking a Senior Manager to lead the strategic evolution, delivery, and operational excellence of Bell's ServiceNow platform across critical business and technology domains. This…
Added 1 hour ago
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Senior Manager, Finance (Controllership, Canadian P&C)
BMO
Toronto, ON · FCP
- Full-time
The Senior Manager, Finance (Controllership) role is a high-impact leadership opportunity supporting Business Banking and Commercial Banking. The ideal candidate is a seasoned CPA and…
Added 1 hour ago
B
Manager, Architecture & Design (Enterprise Architect)
BDO
London, ON · Toronto, ON · Ottawa, ON · Oakville, ON · Kitchener, ON · Vancouver, BC
- Full-time
The Manager, Architecture & Design leads the enterprise and solution architecture function, aligning technology decisions with business strategy. This role is for an existing vacancy and…
Added 1 hour ago
BL
Catering Attendant / Receptionist
BC Legal Management Association
BC · West Vancouver, BC
- Other
…to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients,…
Added 1 hour ago
L
Senior Manager - NA Brand Marketing
lululemon
Vancouver, BC
- Full-time
The Senior Manager, Brand Marketing will be focused on developing & executing the strategies involved for key campaigns with key partners to deliver into the North America business and…
Added 1 hour ago
T
Data Scientist III - Financial Crimes Network Analytics (ATH 5556)
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 hour ago
DR
System Implementation Specialist
Dawn Recruiting Agency
Vaughan, ON
- Full-time
…that follows. You will work closely with the assigned Project Manager, who oversees overall project timelines and…
Added 1 hour ago
EK
Manager, Technical Support (15-Month Contract)
Earls Kitchen + Bar
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Contract
Earls Kitchen + Bar is looking for a Manager, Technical Support to join our Technology department on a 15-Month Contract to lead our support operations, elevate service standards, and…

Felix

CX Coordinator, Shipping

Remote, Canada

Remote

$50,000 to $55,000 USD / year · Full-time

Apply About employer

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Job details

Pay: $50,000 to $55,000 USD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

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More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics partners. Act as the voice of the patient by capturing insights and improving support processes through pattern recognition.

Requirements

Requires experience in a customer-facing role and proficiency with helpdesk platforms like Intercom. Candidates must demonstrate strong written communication skills, problem-solving abilities, and a high level of attention to detail.

Skills

Customer support
Chat support
Email support
Intercom helpdesk
Problem solving
Communication
Attention to detail
Data analysis
Telehealth
Digital health
Logistics coordination
Patient care

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first work environment
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Shipping
Digital Healthcare
Intercom
Telehealth
Patient Support
AI Tools
Logistics
Remote Work
Operations
Problem Solving
Communication
Customer Retention
Healthcare Technology

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