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Added 6 mins ago
Associate Director, Data Analytics & Prospecting
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
Full-time
…Federation of Greater Toronto works to preserve and strengthen the quality of Jewish life in Greater Toronto, Canada, Israel and around the world. UJA advances this mission through…
Added 19 mins ago
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Full-time
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Added 19 mins ago
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Full-time
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Added 19 mins ago
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…ambiguity with composure, and you set the standard for the quality of the…
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Added 1 hour ago
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Added 2 hours ago
DC Associate Driver - Outbound 1st & 2nd shift Flexibility (Tier 1)
H&M
Ajax, ON
Full-time
…arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the…
Added 2 hours ago
DC Associate Driver - Inbound 1st Shift (Tier 2)
H&M
Ajax, ON
Full-time
…arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the…

Fendi

Senior Client Advisor - Oakridge, Vancouver

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position

The Senior Client Advisor is responsible for providing outstanding customer service, exceeding their sales goals, and mentoring the other sales associates. Through product knowledge, elevated operational foresight, they will build an outstanding internal and external client experience and supports Fendi's dedication to excellence.

Job Responsibilities

Business Development:

Analyze individual business, propose, and implement action plans to improve results, generate sales crafting new clients and reactivating former ones.
Work closely with the leadership team to ensure that appropriate stock and assortment levels are available.
Continuously empower sales staff to meet assigned sales and performance-based goals; including lead by example in sales.
Build and maintain client book; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business.
Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
Achieve top seller status: the highest performance in high-end sales, and the highest in Peekaboo sales, thus overall highest in volume.

Client Management

Lead customer service quality, to meet customer expectations by offering excellent customer service standards.
Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
Act as brand ambassador to strengthen/build relationships with VIP clientele/prospect customers.
Achieve positive Mystery Shop results.
Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
Proficient and accurate use of POS system and other software as the need arises, updating customer database.
Be a Fendi Ambassador at all times.
Follow Fendi grooming guidelines.

Operations Excellence

Complete all vital administrative paperwork (i.e. transfers, consignments, reservations, etc…) in a timely manner.
Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
Ensure maintenance of cycle counts, inventory accuracy and shrink requirements in department as advised.
Follow all company policies and procedures.
Maintain merchandising standards per VM standards.
Know the best sellers and have them on display all the time. Replenish sell through of stock.
Perform regular store maintenance functions as needed or assigned.
May have responsibility for opening/closing the store as needed, including morning team meeting.
Assist in maintaining visual standards with direction from VM, corporate and management.
Follow Health & Safety guidelines.

Profile

Minimum 5 years’ experience, luxury retail preferred
Minimum High School Degree
Strong drive for results; goal oriented
Excellent interpersonal skills: the ability to communicate optimally both verbally and in writing
Ability to use POS system and its inventory management functions
Organizational and strong digital literacy required: technologically savvy
Ability to advise a team
Foreign language skills are a plus
Ability to work collaboratively in a team environment
Ability to lift boxes / weight up to 10 lbs
Must have flexible availability: some nights, weekends, and holidays nn

Additional Information

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

The base compensation for this role is $26 hourly plus commission. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution.

Apply About employer

More about this job

Responsibilities

Drive luxury sales and business development by building client relationships, meeting sales goals, and delivering exceptional customer service. Mentor sales associates and support store operations, including inventory accuracy, merchandising, reporting, and compliance with company policies.

Requirements

Requires at least five years of experience, preferably in luxury retail, and a minimum high school degree. Candidates should have strong sales and interpersonal skills, POS and inventory system proficiency, digital literacy, teamwork and mentoring abilities, and flexible availability for some evenings, weekends, and holidays.

Skills

Luxury Retail Sales
Customer Service
Business Development
Sales Goal Achievement
Team Mentoring
Product Knowledge
Customer Relationship Management Tools
Point-of-Sale Systems
Inventory Management
Merchandising
Sales Reporting
Communication
Team Collaboration
Digital Literacy
Store Operations

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability
Long-Term Disability
Paid Time Off
Holiday Pay
401(k)
Employee Discount
Bonus Structure

Visa sponsorship

Not detected in the job text

Keywords

Luxury Retail
Client Advisor
Sales Goals
Business Development
Client Book
Customer Database
VIP Clientele
Mystery Shop
Point-of-Sale System
Inventory Management
Cycle Counts
Inventory Accuracy
Shrink Control
Visual Merchandising
Product Knowledge
Sales Reporting
Store Operations
Clienteling
Fendi
Peekaboo
Repairs
Special Orders
Returns
Health And Safety

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