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Added 17 mins ago
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
Full-time
Principal Banking Cloud Architect | Client Partner | Technology Consulting
Added 9 days ago
Client Partner, Ergonomics
Fraser Health
Edmonton, AB · Fraser Health, British Columbia
Temporary
…British Columbia. We are seeking a knowledgeable and passionate Client Partner, Ergonomics to join our Workplace Health team and support the health, safety, and well-being of our workforce…
Added 5 days ago
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
Full-time
Principal Banking Cloud Architect | Client Partner | Technology Consulting
Added 9 days ago
BCS Client Management Canada Business Engagement Partner
Marsh
Toronto, ON
Full-time
The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations…
Added 5 days ago
Client Partner, Human Resources
Fraser Health
Surrey, BC
Full-time
We have an exciting Full-Time opportunity for a Client Partner, Human Resources to join our team at the Human Resource Consulting Services at our Central City office located in Surrey, BC.
Added 6 days ago
Client Partner, Mid-Market Sales (Goods)
Reddit
Toronto, ON
…Toronto! In addition to laying the foundation of the team, the Client Partner will be responsible for forming relationships with key brands and ensuring they meet their business objectives…
Added 16 days ago
Senior Client Partner, Uber Advertising - Restaurants GDP
Uber Advertising
Toronto, ON
Full-time
Uber is looking for strategic sales powerhouses to join our Advertising division. As a Sr. Client Partner, Enterprise Restaurants (GDP), you will be the primary architect of strategic…
Added 17 days ago
Director, Client Partner, Cybersecurity
EPAM Systems
Canada
Full-time
Partner with Client Partners and BU Heads to identify expansion opportunities and build pipeline within assigned accounts
Added 26 days ago
Senior Client Partner
Tata Consultancy Services
Calgary, AB
Full-time
We are seeking a seasoned Consulting Partner to lead and expand a strategic client relationship within the Oil & Gas sector. This executive leadership role is responsible for driving…
Added 2 months ago
Client Partner, Physician Recruitment and Executive Search
Fraser Health
Surrey, BC
Temporary
Fraser Health is hiring a Client Partner to drive proactive sourcing and pipeline development for physician recruitment and executive search. This is an 8 month term opportunity, with…
Added 2 months ago
Client Partner, Physician Recruitment and Executive Search
Fraser Health
Surrey, BC
Full-time
Fraser Health is hiring a Senior Recruiter (Talent Acquisition Client Partner) for the critical recruitment of physicians in the Fraser Health region. This is a high-impact,…
Added 1 month ago
Client Partner, Disability Management Specialized Services
Fraser Health
Abbotsford, BC · Surrey, BC
Full-time
Fraser Health is seeking a dedicated and experienced Client Partner for our Disability Management Specialized Services team. This role provides leadership and direction to frontline…
Added 26 days ago
Manager, Client Partner
CloudKettle Inc
Toronto, ON
$100,000 CAD / year
Full-time
Manager, Client Partner – Emerging & Commercial Accounts
Added 1 month ago
Client Partner - Digital Marketing/Marketing Technology
Munvo
Toronto, ON
Full-time
We are seeking a results-driven and ambitious Client Partner with a strong sales background in Integrated Digital Marketing to drive significant revenue growth within our key enterprise…
Added 1 month ago
Client Success Partner, AMER
Fenergo
Toronto, ON
Full-time
The Client Success Partner (CSP) is one of the most strategically important client-facing roles at Fenergo. The CSP owns the post-sale relationship outright - retention, adoption, value…
Added 1 month ago
Freelance Recruiter - Client Origination Talent Partner - Remote
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Remote, Canada
Contract · Remote
Bring Us the Client. Help Close It. Get Paid - Well.About Leverage Remote
Added 1 month ago
Freelance Client Origination Recruiter Partner - Remote
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Remote, Canada
Full-time · Remote
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Added 1 month ago
People Services Client Partner
Bridge Strategies (former KasaHR)
Vancouver, BC
$84,942 to $106,177 CAD / year
Full-time
Today, CLBC is in search of a People Services Client Partner (PSCP), ideally based out of the CLBC Head Office in Vancouver or the Kelowna office.
Added 16 days ago
Client Partner
Brainlabs
Canada
So you’re interested in becoming a Client Partner? Let's dive into what that means:
Added 1 month ago
Client Partner / Account Producer
Signature Video Group
Toronto, ON · Greater Toronto Area, Canada
Full-time
Client Partner / Account Producer for Creative Video Agency
Added 1 month ago
Client Success Partner, AMER
Fenergo
Remote, Canada
Remote
The Client Success Partner (CSP) is one of the most strategically important client-facing roles at Fenergo. The CSP owns the post-sale relationship outright - retention, adoption, value…
Added 2 months ago
Sr. Client Partner, Public Sector
Slalom
Toronto, ON · Greater Toronto Area, Canada
Full-time
Public Sector – Senior Director – Client Partner (For Vacant Job Opening)
Added 2 months ago
Directeur principal, Partenaire client, Secteur bancaire - Montréal / Senior Director, Client Partner, Banking - Montreal
Slalom
Montreal, Quebec
Full-time
Nous sommes à la recherche d’un(e) Partenaire client ambitieux(se) et expérimenté(e) pour assurer la prestation de services et développer des relations d’affaires favorisant la croissance…
Added 17 days ago
Lead Client Partner, Household & Beverage (12-Month Fixed Term)
Pinterest
Toronto, ON
As a Lead Client Partner, you will play a pivotal role in driving business results for Pinterest’s largest strategic advertisers. Your expertise throughout the funnel will help you grow and…
Added 2 months ago
Technical Client Partner
Noise Digital
Vancouver, British Columbia · Greater Vancouver, BC
$80,000 to $90,000 USD / year
Full-time
We are seeking a motivated and curious Technical Client Partner to join our Technical Solutions team. In this role, you will be a key contributor to our most important client relationships…

Fenergo

Client Success Partner, AMER

Remote, Canada

Workplace: Remote
Experience: 7+ years of experience in customer success, account management or a related client-facing role.
Posting language: English
Posted: Aug 13, 2026

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Original job description

About us

At Fenergo, we’re not just building software - we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management - we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant - they’re confident. Where technology doesn’t just meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future - together.

What this role entails

The Client Success Partner (CSP) is one of the most strategically important client-facing roles at Fenergo. The CSP owns the post-sale relationship outright - retention, adoption, value realisation and growth - and is judged on whether clients keep getting measurable ROI long after go-live, not just at it. The CSP gets alongside the client - in the room, on the hardest problems - because that proximity is where the most valuable work and the sharpest IP are made.

Operating that close demands real depth: the Fenergo client lifecycle, the regulatory terrain we work in - KYC, AML, CLM, client lifecycle management, financial crime, risk - and how every team in the firm actually works. The CSP is the person a client’s executives call for a straight answer, and the person inside Fenergo who can get any door opened.

Because that depth is hard to hire and easy to grow, the CSP role is first and foremost an internal mobility path. We look for it in people who are already client-facing, product-fluent and trusted internally - Product, Advisory, Client Solutions, Delivery - and move them into partnership.

Key Responsibilities

Be the Trusted Partner

Own the relationship. Own the post-sale success of a portfolio of clients. Each client has a live success plan tied to a named business outcome and ROI - not a status tracker.
Translate, don’t relay. Understand each client’s priorities and pressures and turn them into clear actions for both sides. Communicate hard things plainly; challenge constructively; hold confidence when things are difficult.
Run the heartbeat. Lead client success governance - the Monthly Client Pulse with executive sponsors, strategic business reviews and product health checks - as decision-making forums, not read-outs.

Drive Adoption and Value

Watch the signals. Track client health, sentiment, adoption and success-plan progress. Use data and stakeholder insight to see risk early, while it is still cheap to fix.
Own churn risk end-to-end. Spot at-risk clients and stabilise them at pace with the account team. Adoption depth is the retention mechanism - a live-but-unused deployment is still a churn risk.
Be a product partner, not a ticket router. Support functional and use-case questions directly where you can; partner with Product and Support on escalations while keeping ownership of the client experience.
Arm the renewal. Give Sales the evidence - value delivered, sentiment, adoption, risk - that makes renewal a formality rather than a negotiation.

Orchestrate Fenergo around the client

Pull the firm together. Coordinate Sales, Product, Delivery, Support and Partners into one joined-up plan. The CSP is the single point where the firm becomes coherent to the client.
Be the Voice of the Customer. Feed structured insight back in - needs, adoption barriers, product feedback, growth signals - so the firm learns from every account.
Find the growth. Surface qualified expansion, then hand off cleanly to Sales with an account strategy.
Own the numbers. Accountable for client-health reporting and the metrics behind it - CSAT, NRR, FTTV

Required experience and capabilities

Experience & Capability

7+ years of experience in customer success, account management or a related client-facing role.
Proven experience in the financial services domain experience, especially with client lifecycle management, onboarding, KYC, AML, FinCrime, fraud, identity, compliance or risk.
Proven experience building trusted relationships with senior stakeholders, developing accounts into tangible growth opportunities
Proven experience managing high risk accounts to resolution at pace, working cross-functionally with Product, Support, Professional Services, Delivery or Sales to resolve client issues and improve outcomes
Strong understanding of SaaS customer success models, including onboarding, adoption, renewals, retention and expansion.
Experience supporting renewal, retention and account-growth strategies through value evidence, client insight and risk management.

Product fluency and problem solving (intelligence)

Proven ability to learn a SaaS product and support clients with functional, use-case, enablement and adoption-related questions.
Strong analytical and consultative problem-solving skills, with the ability to structure complex issues and communicate them clearly
Experience in implementation, professional services, solution consulting or client transformation programmes.

Core Behavioural Skills

Attitude & Can-do:

A positive, solution-oriented attitude is non-negotiable. The CSP approaches every client interaction, internal challenge and setback with a constructive mindset, focused on what can be done rather than what cannot.

Curiosity & growth mindset:

The best CSPs are genuinely curious about their clients' businesses, about the Fenergo platform, and about the problems they are trying to solve. Curiosity drives better discovery, sharper insights and more creative solutions. It means asking the next question when others have stopped, staying up to date on industry trends and regulatory change, and proactively exploring how Fenergo can unlock new value for clients.

Emotional Intelligence

Client success is a people business. Emotional intelligence (EQ) is the ability to read a room, understand what is not being said, and respond in a way that builds rather than damages trust. The CSP uses EQ to navigate difficult conversations with empathy and composure, to adapt communication style to different stakeholders, and to recognise when a client relationship needs careful handling.

Initiative

This role requires sustained energy and pace, the drive to manage a large portfolio, pursue client outcomes relentlessly, and keep momentum across multiple workstreams. Energy is not just about pace; it is about enthusiasm, engagement and the commitment to bring your best to every client interaction and internal collaboration.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.

Collaboration: Working together to achieve our best

Outcomes: Drive Success in every engagement

Respect: A collective feeling of inclusion and belonging

Excellence: Continuously raising the bar

What’s in it for you?

Healthcare cover with Canada Life
Retirement savings plan
Employee Assistance Programme
Opportunity to earn an annual company bonus
20 days PTO
3 company closure days
Extensive training programs, classroom and online, through ‘Fenergo University’
Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
Buddy system for all new starters
Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.
Defined training and role tracking to allow you see and assess your own career development and progress.
Work From Home set-up allowance

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.

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More about this job

Responsibilities

The Client Success Partner owns the post-sale relationship, focusing on retention, adoption, and value realization for a portfolio of financial institution clients. They orchestrate internal teams to ensure client success, manage renewals, and drive strategic business outcomes.

Requirements

Candidates must have 7+ years of experience in customer success or account management within the financial services or SaaS domain. Proven ability to manage high-risk accounts, build relationships with senior stakeholders, and demonstrate product fluency is essential.

Skills

Customer success
Account management
Financial services
Client lifecycle management
KYC
AML
FinCrime
Risk management
SaaS
Stakeholder management
Relationship management
Consultative problem-solving
Strategic planning
Data analysis
Client retention
Renewal strategy

Benefits

Healthcare cover
Retirement savings plan
Employee assistance programme
Annual company bonus
Paid time off
Company closure days
Training programs
Flexible working hours
Work from home policy
Sports and social committee
Buddy system
Work from home set-up allowance

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Account Management
Financial Services
KYC
AML
FinCrime
SaaS
Client Lifecycle Management
Risk Management
Compliance
Onboarding
Retention
Renewal
Stakeholder Engagement
Data Analysis
Consultative Selling
Fintech
Artificial Intelligence
Automation
Strategic Business Reviews
CSAT
NRR
FTTV
Professional Services
Solution Consulting
Client Transformation
Relationship Management
Problem Solving
Emotional Intelligence
Account Strategy

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