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Added 1 min ago
RC
Member Service Supevisor
Rosenort Credit Union
Morden, MB
- Full-time
Drive business development by processing new accounts and promoting registered products (RRSPs, TFSAs, etc.).
Added 12 mins ago
A
Senior Broker - Cyber
Aon
Toronto, ON
- Full-time
…Senior Broker reporting to the National Cyber Broking Practice Leader, you will play a meaningful role in shaping innovative cyber insurance strategies for clients across…
Added 14 mins ago
A
Early Careers: Intern, Associate Broker – Reinsurance - Winter 2027
Aon
Toronto, ON
- Full-time
…delivering innovative and effective solutions supporting Reinsurance business development group, in Toronto, ON. As an Associate Broker, you will embark on an exciting opportunity which…
Added 14 mins ago
A
Senior Public Sector Broker
Aon
Toronto, ON
- Full-time
…people management. You will be relied upon as a trusted market leader, helping to shape client strategy, coordinate key stakeholders, and lead important market discussions on some of the…
Added 14 mins ago
IW
Sales Manager
Islands West Produce
Victoria, BC
- $100,000 CAD / year
- Full-time
Strong skills in sales planning, territory management and business development
Added 15 mins ago
QS
SaaS Training Specialist
Quick Service Software Clearview - Head office
Fredericton, NB · Niagara-on-the-Lake, ON
- $50,000 to $60,000 CAD / year
As a global leader in software-as-a-service (SaaS) restaurant technology solutions, the CLEARVIEW team are all working toward the same goal: to help every single quick service business…
Added 30 mins ago
FG
FOX CLOTHING - Shift Lead - Sherway Garden
Fox Group Canada Inc.
Toronto, ON · Etobicoke, Ontario
- Part-time
As the Shift Lead, you must be an exceptional leader who can motivate, inspire, and develop the store team while representing the Fox Clothing brand.
Added 30 mins ago
BO
Occupational Health and Safety Consultant
Board Of Governors of Exhibition Place
Toronto, ON
- $91,965 to $116,220 CAD / year
…entitled GREENSmart, which includes the promotion of sustainable development, environmental initiatives and leading-edge green technologies and practices across the…
Added 30 mins ago
FN
Commercial Banking Analyst
First Nations Bank of Canada
Winnipeg, MB
- $69,828 to $100,552 CAD / year
…Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in…
Added 30 mins ago
FN
Commercial Banking Analyst
First Nations Bank of Canada
Enoch, AB
- $69,828 to $100,552 CAD / year
…Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the Indigenous economy and the economic well-being of Indigenous people. Headquartered in…
Added 30 mins ago
TM
Afternoon Production Floor Supervisor
Tradesman Manufacturing
Lethbridge, AB
- Full-time
Opportunities for skill development and career advancement.
Added 30 mins ago
RF
Distribution Centre Manager
Russell Food Equipment Limited
Edmonton, AB
- Full-time
…in making that happen. This is a great fit for experienced leader who thrives in a hands-on operational environment and takes pride in building strong, high-performing…
Added 44 mins ago
LT
Business Applications Analyst I
LMI Technologies
Burnaby, BC
- Full-time
The ERP Administrator is a critical, cross-functional role within the Business Applications team, focusing on administrative management, user support, and system health for NetSuite and…
Added 44 mins ago
O
Senior Exam Development Program Manager, NetSuite Certification
Oracle
Canada
- Full-time
The ideal candidate is a strategic program leader and exceptionally strong executor who can lead a broad portfolio of exam-development workstreams, establish rigorous governance and…
Added 44 mins ago
HR
Mechanical Engineering Lead
Hughes Recruitment & Strategy Collective
SK · Saskatchewan, Canada
- Full-time
…world’s demand for clean energy while proving that resource development can be innovative, responsible, and deeply connected to…
Added 44 mins ago
GO
Assistant Deputy Minister and Chief Investment Officer
Government of Saskatchewan
Regina, SK
- Full-time
…services. Finance is the lead ministry for fiscal policy; budget development and integrity; managing provincial debt; designing and administering fair, efficient, and competitive tax…
Added 44 mins ago
EC
Director of Preconstruction
Envy Consulting Group
Woodstock, ON
- $225,000 to $275,000 CAD / year
- Full-time
…ambitious plans for continued expansion. With a longstanding senior leader preparing for retirement, our client is looking for someone who can bring both technical estimating expertise and…
Added 45 mins ago
BH
Senior Product Manager, Marketing - Allergy
Bausch Health Companies Inc.
Laval, QC
- Full-time
Collaborate with the Business Development department in the evaluation of potential new opportunities.
Added 45 mins ago
OP
Manager, Marketing
Oxford Properties Group
Calgary, AB
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 47 mins ago
T
Customer Experience Associate
TD
Victoria, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
T
Customer Experience Associate - Cantonese and/or Korean Language Skills an Asset
TD
Burnaby, BC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 47 mins ago
SG
Machine Building and Maintenance Technician
Superior Glove
Halton Hills, ON
- $35 to $37 CAD / hour
- Full-time
Reporting to the Global Leader, Continuous Improvement, the Machine Building and Maintenance Technician fabricates, builds, integrates, commissions, maintains and improves custom automation…
Added 47 mins ago
AS
Site Manager
Apple Self Storage
Bradford West Gwillimbury, ON
- $45,000 to $50,000 CAD / year
- Full-time
Support the total business – Jump in when needed to assist with the Call Centre with customer inquiries and sales and support other sites occasionally.
Added 47 mins ago
BD
Art Director- Kidsbooks Publishing
Book Depot
Thorold, ON
- Up to $110,000 USD / year
Work Structure: Hybrid; at least three days per week in office and up to two remote. In-office requirements may change with business needs.
Added 1 hour ago
Development Lead - Air Canada Mobile Application
Air Canada
Toronto, ON
The Development Lead is a senior, hands-on engineering leader who owns the Air Canada mobile application end to end: the iOS and Android clients, the backend-for-frontend (BFF) and API…

Fenergo

Senior Technical Account Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us

At Fenergo, we're not just building software - we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.

We're more than a global leader in AI-powered client lifecycle management - we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don't stop there.

At Fenergo, we believe in a world where financial institutions aren't just compliant - they're confident. Where technology doesn't just meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future - together.

Overview Of Role

Help shape the next generation of AI-led customer support. At Fenergo, you will join an advanced global support organisation where AI is a core operating principle, not an add-on. We are already using AI extensively and delivering outstanding results, and we are looking for someone with the ambition to take that success further.

As a Senior Technical Account Manager, you will own the technical relationship and service experience for a portfolio of Fenergo SaaS customers. You will combine technical expertise, senior stakeholder engagement and proactive service management, working with Customer Support, Engineering, Product and Operations to address complex challenges, anticipate risks and drive improvements. You will remain practically involved in technical investigations, connecting customer priorities with clear actions and outcomes.

This is an opportunity to do more than manage accounts and escalations. You will help us evolve how AI, automation and human expertise work together to support our customers. We are looking for someone curious, technically credible and excited by the opportunity to bring fresh ideas, challenge established ways of working and play a key part in the next stage of our journey.

Main Responsibilities

Technical account ownership and governance. Act as the named technical contact for assigned customers, building relationships with technical teams and senior stakeholders. Lead regular service reviews covering open issues, performance against agreed service level agreements (SLAs), risks and improvement actions. Maintain clear ownership, priorities and follow-through.

Technical advisory and service assurance. Understand each customer's Fenergo environment, integrations and critical dependencies. Translate business impact into technical priorities and assess operational risks with relevant specialists. Remain practically involved in reviewing case evidence, including logs and configuration details, and shaping troubleshooting plans.

Incident and escalation leadership. Own the customer-facing management of complex and major incidents through resolution. Coordinate Level 2 support, Engineering and Operations; communicate impact, progress, workarounds and next steps. Support root-cause reviews and track corrective actions, while specialist teams retain ownership of technical fixes.

Proactive service improvement. Analyse recurring incidents, support trends and customer pain points to identify emerging risks and prevent repeat issues. Agree improvement plans with customers and internal teams, proactively communicate relevant findings and track actions to completion.

Cross-functional technical leadership and knowledge. Collaborate with Fenergo teams, customer technical teams and external suppliers. Translate customer needs into clear technical requirements and escalations, balance priorities with delivery capacity, and support colleagues through coaching, knowledge sharing and day-to-day prioritisation. Capture investigation outcomes in reusable knowledge articles.

Requirements

Key Skills and Experience

Essential

Enterprise customer experience. Substantial customer-facing experience in technical account management, enterprise technical consulting, solution architecture, cloud operations or service delivery, with demonstrable responsibility for ongoing customer outcomes.

Technical understanding. Strong understanding of enterprise SaaS or cloud environments, including application integrations, infrastructure dependencies, security and operational resilience, with the ability to develop detailed Fenergo product knowledge.

Practical problem-solving. Ability to assess production issues, review technical evidence, structure investigations and coordinate specialist teams through to resolution. Willingness to remain involved in live customer issues, not solely strategic discussions.

Service management. Experience of structured service management, issue prioritisation, service reviews, SLA management and escalation handling.

Communication and influence. Excellent written and verbal communication, including explaining complex technical matters to technical teams and senior business stakeholders. Ability to build trust and collaborate across organisations and geographies.

Judgement and improvement. Sound judgement in balancing customer expectations, operational risk and delivery capacity, with a proactive approach to knowledge sharing, continuous improvement and responsible AI use.

Desirable

Experience working with financial services organisations or similarly complex enterprise customers. Working knowledge of AWS, Azure or GCP, with experience contributing to cloud operations, optimisation or transformation engagements.

Hands-on experience with Intercom for case management, workflows, knowledge or AI-assisted support operations is highly desirable. Experience using Claude or similar AI tools for summarisation, drafting, categorisation or investigation support is advantageous but not required.

ITIL or comparable service-management training or experience. Relevant solution architecture, security or programme-delivery qualifications would also be beneficial.

AI Tool Usage Expectations

Use Claude or other approved AI tools for investigation summaries, troubleshooting hypotheses, case handovers and knowledge drafting. Use Intercom workflows and AI capabilities to improve triage, categorisation, response consistency and customer experience.

Review, validate and refine AI-generated outputs before internal or external use. Follow Fenergo policies on security, privacy, acceptable use and confidential customer data. Maintain human accountability for technical conclusions and customer communications, and identify repeatable workflows where AI can safely improve quality and efficiency.

Other Information / Circumstances

Participation in a weekend on-call rota is required, alongside collaboration with customers and colleagues across regions.

Benefits

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client's needs.

Collaboration: Working together to achieve our best
Outcomes: Drive Success in every engagement
Respect: A collective feeling of inclusion and belonging
Excellence: Continuously raising the bar

What's in it for you?

Healthcare cover with Canada Life
Retirement savings plan
Employee Assistance Programme
Opportunity to earn an annual company bonus
20 days PTO
3 company closure days
Extensive training programs, classroom and online, through ‘Fenergo University'
Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
Buddy system for all new starters
Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.
Defined training and role tracking to allow you see and assess your own career development and progress.
Work From Home set-up allowance

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.

Apply About employer

More about this job

Responsibilities

Own the technical relationship and service experience for a portfolio of SaaS customers, including service reviews, technical investigations, incident leadership, and escalation communications. Identify and drive service improvements while coordinating customer teams and internal Support, Engineering, Product, and Operations groups.

Requirements

Requires substantial customer-facing experience in technical account management or a related enterprise technical role, strong understanding of SaaS or cloud environments, and practical experience investigating production issues and managing service delivery. Candidates should communicate effectively with technical and senior business stakeholders, exercise sound operational judgment, and be willing to participate in a weekend on-call rota.

Skills

Technical Account Management
SaaS and Cloud Environments
Application Integrations
Technical Troubleshooting
Incident and Escalation Management
Service Management
SLA Management
Root-Cause Analysis
Risk Assessment
Stakeholder Communication
Service Improvement
AI-Assisted Support
Intercom
Cloud Operations
Knowledge Sharing

Benefits

Healthcare Cover
Retirement Savings Plan
Employee Assistance Programme
Annual Company Bonus Opportunity
20 Days Paid Time Off
Three Company Closure Days
Training Programmes
Flexible Working Hours
Work-From-Home Policy
Sports and Social Committee
Buddy System
Work-From-Home Setup Allowance

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Cloud Operations
AWS
Azure
Google Cloud Platform
Intercom
Claude
Artificial Intelligence
AI-Assisted Support
Automation
Customer Support
Technical Account Management
Enterprise Customers
Application Integrations
Infrastructure Dependencies
Security
Operational Resilience
Incident Management
Escalation Management
Service-Level Agreements
Root-Cause Analysis
ITIL
Financial Services
Know Your Customer
Anti-Money Laundering
Financial Crime Compliance
Knowledge Management
Service Reviews
Continuous Improvement
Weekend On-Call

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