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Added 16 mins ago
LM
ADMINISTRATIVE SITE ASSISTANT - LONDON SITE
Laframboise Mechanical Electrical Ltd
London, ON
- Contract
Responsible for supporting Laframboise Group’s projects, Project Manager and/or Project Superintendent and/or Safety Manager. This position plays an integral role in providing an orderly…
Added 16 mins ago
LG
ADMINISTRATIVE SITE ASSISTANT - LONDON SITE
Laframboise Groupe
London, ON
- Contract
Responsible for supporting Laframboise Group’s projects, Project Manager and/or Project Superintendent and/or Safety Manager. This position plays an integral role in providing an orderly…
Added 1 hour ago
GR
Assistant Store Manager - Karl Lagerfeld Paris
GIII Retail Group
Calgary, AB
- Full-time
At Karl Lagerfeld Paris, our Assistant Managers directly help to drive our business success. They work directly with our Store Managers to promote operational effectiveness and ensure that…
Added 1 hour ago
GR
Sales Supervisor - Karl Lagerfeld Paris (Part-Time)
GIII Retail Group
Calgary, AB
- Part-time
The Sales Supervisor works with the Assistant Manager and Store Manager to drive business success. They motivate the store team and provide a model of customer service excellence, while…
Added 1 hour ago
NB
Associate
National Bank of Canada
Victoria, BC
- Temporary
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 1 hour ago
AH
Manager - Social Work , Edmonton Corridor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty…
Added 1 hour ago
AH
Manager - Social Work Edmonton Corridor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty…
Added 1 hour ago
PC
Gestionnaire principal(e), Produits et Marketing/Senior Manager, Product and Marketing
PIP Canada
Laval, QC
- Full-time
Le poste est basé à Laval, au Québec, avec un minimum de 4 jours par semaine au bureau et une certaine flexibilité selon les besoins de l’entreprise
Added 2 hours ago
B
Fire Alarm Technician
BGIS
Montreal, QC
- Full-time
The Fire Alarm Technician will report to the Regional Operations Manager. In this role, the Fire Alarm Technician will be responsible for completing code-compliant testing and inspections.…
Added 5 hours ago
AH
Manager - Social Work , Edmonton Corridor
Alberta Health Services
Edmonton, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty…
Added 5 hours ago
AH
Manager - Social Work Edmonton Corridor
Alberta Health Services
Edmonton, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty…
Added 5 hours ago
AH
Manager, Social Work - Calgary Corridor, Suburban/Rural
Alberta Health Services
Calgary, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Calgary, SE, SW and Continuing Care…
Added 5 hours ago
AH
Manager - Social Work Clinical Education
Alberta Health Services
Edmonton, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, SW, Virtual Care, Education and Specialty…
Added 5 hours ago
AH
Manager - Social Work, Calgary Corridor
Alberta Health Services
Calgary, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Calgary, SE, SW and Continuing Care…
Added 5 hours ago
AH
Manager - Social Work, Edmonton Corridor, Urban
Alberta Health Services
Edmonton, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Edmonton, NE, NW and Continuing Care…
Added 5 hours ago
AH
Manager - Social Work, Edmonton Corridor, Suburban and Rural
Alberta Health Services
Edmonton, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Edmonton, NE, NW and Continuing Care…
Added 5 hours ago
AH
Manager, Social Work - Central Corridor
Alberta Health Services
Red Deer, AB
- Full-time
Assisted Living Alberta (ALA) is seeking a collaborative leader to join our team as Manager, Social Work. Reporting to the Director of Social Work, for Calgary, SE, SW and Continuing Care…
Added 5 hours ago
AH
Program Manager - Client Concerns
Alberta Health Services
Calgary, AB
- Full-time
…receiving continuing care services. Reporting to the Director, Client Experience and Concerns, the Program Manager, Client Concerns provides strategic leadership and accountability for the…
Added 6 hours ago
Business Development Manager
Element Materials Technology
Calgary, AB
…and surrounding areas.Do you have a proven track record of success?Do you enjoy setting and exceeding sales goals and targets?Are you personable and make new connections easily?Does the…
Added 6 hours ago
8G
Chef de Projet Digital H/F
87seconds Group
Montréal, QC
- Full-time
…et de l’intelligence artificielle, pour créer, déployer et manager une infinité de contenus qui résonnent avec authenticité et émotion dans plus de 160…
Added 6 hours ago
Sales Associate
Laura Canada
Saskatoon, SK
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 10 hours ago
S
Business Analyst V
SPECTRAFORCE
Toronto, ON
- Hybrid
Apply analytical skills to effectively understand business problems, impacted stakeholders, and proposed solutions to ensure alignment to client's risk appetite.
Added 11 hours ago
CF
Assistant mess manager
Canadian Forces Morale and Welfare Services - CFMWS
Happy Valley-Goose Bay, NL
- Full-time
The successful candidate must live within the area of selection or be willing to relocate at their own expense
Added 11 hours ago
3199 Software Developer - Senior X2-Oracle(12c) OLAP and OLTP
Bevertec
Mississauga, ON
Cognos report design and development, Framework manager, Query Studio, Reports Studio, creation of dashboards, etc. Other reporting tools would also be an asset, particularly Crystal…
Added 12 hours ago
ND
Strategist, Paid Media
NP Digital
Canada
- Full-time
Applicants must reside and be authorized to work in Canada

Fenergo

Technical Account Manager

Toronto, ON, Canada

Apply on apply.workable.com About employer

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Job details

Posting language: English
Posted: Oct 15, 2026

Original job description

About us

At Fenergo, we’re not just building software - we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management - we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant - they’re confident. Where technology doesn’t just meet regulations - it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future - together.

Overview of Role

Help shape the next generation of AI-led customer support. At Fenergo, you will join an advanced global support organisation where AI is a core operating principle, not an add-on. We are already using AI extensively and delivering outstanding results, and we are looking for someone with the ambition to take that success further.

As a Technical Account Manager, you will own the technical relationship and service experience for a portfolio of Fenergo SaaS customers. You will combine technical expertise, senior stakeholder engagement and proactive service management, working with Customer Support, Engineering, Product and Operations to address complex challenges, anticipate risks and drive improvements. You will remain practically involved in technical investigations, connecting customer priorities with clear actions and outcomes.

This is an opportunity to do more than manage accounts and escalations. You will help us evolve how AI, automation and human expertise work together to support our customers. We are looking for someone curious, technically credible and excited by the opportunity to bring fresh ideas, challenge established ways of working and play a key part in the next stage of our journey.

Main Responsibilities

Technical account ownership and governance. Act as the named technical contact for assigned customers, building relationships with technical teams and senior stakeholders. Lead regular service reviews covering open issues, performance against agreed service level agreements (SLAs), risks and improvement actions. Maintain clear ownership, priorities and follow-through.

Technical advisory and service assurance. Understand each customer's Fenergo environment, integrations and critical dependencies. Translate business impact into technical priorities and assess operational risks with relevant specialists. Remain practically involved in reviewing case evidence, including logs and configuration details, and shaping troubleshooting plans.

Incident and escalation leadership. Own the customer-facing management of complex and major incidents through resolution. Coordinate Level 2 support, Engineering and Operations; communicate impact, progress, workarounds and next steps. Support root-cause reviews and track corrective actions, while specialist teams retain ownership of technical fixes.

Proactive service improvement. Analyse recurring incidents, support trends and customer pain points to identify emerging risks and prevent repeat issues. Agree improvement plans with customers and internal teams, proactively communicate relevant findings and track actions to completion.

Cross-functional technical leadership and knowledge. Collaborate with Fenergo teams, customer technical teams and external suppliers. Translate customer needs into clear technical requirements and escalations, balance priorities with delivery capacity, and support colleagues through coaching, knowledge sharing and day-to-day prioritisation. Capture investigation outcomes in reusable knowledge articles.

Requirements

Key Skills and Experience

Essential

Enterprise customer experience. Substantial customer-facing experience in technical account management, enterprise technical consulting, solution architecture, cloud operations or service delivery, with demonstrable responsibility for ongoing customer outcomes.

Technical understanding. Strong understanding of enterprise SaaS or cloud environments, including application integrations, infrastructure dependencies, security and operational resilience, with the ability to develop detailed Fenergo product knowledge.

Practical problem-solving. Ability to assess production issues, review technical evidence, structure investigations and coordinate specialist teams through to resolution. Willingness to remain involved in live customer issues, not solely strategic discussions.

Service management. Experience of structured service management, issue prioritisation, service reviews, SLA management and escalation handling.

Communication and influence. Excellent written and verbal communication, including explaining complex technical matters to technical teams and senior business stakeholders. Ability to build trust and collaborate across organisations and geographies.

Judgement and improvement. Sound judgement in balancing customer expectations, operational risk and delivery capacity, with a proactive approach to knowledge sharing, continuous improvement and responsible AI use.

Desirable

Experience working with financial services organisations or similarly complex enterprise customers. Working knowledge of AWS, Azure or GCP, with experience contributing to cloud operations, optimisation or transformation engagements.

Hands-on experience with Intercom for case management, workflows, knowledge or AI-assisted support operations is highly desirable. Experience using Claude or similar AI tools for summarisation, drafting, categorisation or investigation support is advantageous but not required.

ITIL or comparable service-management training or experience. Relevant solution architecture, security or programme-delivery qualifications would also be beneficial.

AI Tool Usage Expectations

Use Claude or other approved AI tools for investigation summaries, troubleshooting hypotheses, case handovers and knowledge drafting. Use Intercom workflows and AI capabilities to improve triage, categorisation, response consistency and customer experience.

Review, validate and refine AI-generated outputs before internal or external use. Follow Fenergo policies on security, privacy, acceptable use and confidential customer data. Maintain human accountability for technical conclusions and customer communications, and identify repeatable workflows where AI can safely improve quality and efficiency.

Other information / Circumstances

Participation in a weekend on-call rota is required, alongside collaboration with customers and colleagues across regions.

Benefits

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.

Collaboration: Working together to achieve our best

Outcomes: Drive Success in every engagement

Respect: A collective feeling of inclusion and belonging

Excellence: Continuously raising the bar

What’s in it for you?

- Healthcare cover with Canada Life
- Retirement savings plan
- Employee Assistance Programme
- Opportunity to earn an annual company bonus
- 20 days PTO
- 3 company closure days
- Extensive training programs, classroom and online, through ‘Fenergo University’
- Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
- Buddy system for all new starters
- Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies.
- Defined training and role tracking to allow you see and assess your own career development and progress.
- Work From Home set-up allowance

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.

Apply on apply.workable.com About employer

More about this job

Responsibilities

The Technical Account Manager at Fenergo will act as the named technical contact for assigned customers, run service reviews, and own customer-facing management of complex incidents through resolution. The role also involves reviewing technical evidence, driving service improvements, and coordinating engineering and support teams.

Requirements

Candidates need substantial customer-facing technical account management or service delivery experience, a strong understanding of enterprise SaaS and cloud environments, and experience with service management and SLAs. Excellent communication skills and sound judgement are essential, while financial services experience, Intercom and ITIL are desirable.

Skills

Technical account management
Incident management
Escalation handling
Service reviews
Root-cause analysis
Enterprise SaaS
Cloud environments
Application integrations
Troubleshooting
Log analysis
Stakeholder management
Written and verbal communication
Intercom
Claude
AWS
Azure
GCP
ITIL
Knowledge management
Financial services domain knowledge
KYC
AML
Client lifecycle management

Benefits

Healthcare cover
Retirement savings plan
Employee Assistance Programme
Annual company bonus
20 days PTO
3 company closure days
Flexible working hours
Work from home set-up allowance
Buddy system for new starters

Keywords

Technical Account Manager
account management
SaaS
customer success
service management
SLA
incident management
escalation
KYC
AML
financial crime
compliance
AWS
Azure
GCP
Intercom
Claude
ITIL
root cause analysis
cloud operations

Seniority

Mid level

Perks

Generous paid time off
Flexible hours
Retirement plan
Performance bonus
Wellness program
Remote work allowance

Tools

Intercom
Claude

Languages

English

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Work requirements

Jobs in Canada