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Added 3 mins ago
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FERRAGAMO

Client Advisor

Toronto, ON, Canada

Pay: $23 to $24 CAD / hour
Job type: Full-time
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Ferragamo, we're more than just building a Brand We are re redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here).

The part you will play

We are currently looking for a Full Time Client Advisor for our Toronto Yorkdale Mall Location

The Client Advisor provides excellent and specialized customer service by creating emotionally enriched relationships with clients; developing and nurturing meaningful and loyal client relationships thorough personal connections and CRM initiatives; manages and drives sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.

The Responsibilities

Inclusive Leadership

Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.

Collaboration

Actively promotes a positive work environment through teamwork and collaboration.
Assist operations team by maintaining stock of designated area on selling floor and in stock room

Customer Centricity

Transform each client experience into magical moments by creating a hand-crafted experience, and engage in the selling ceremony that makes the client feel confident and energized.
Cultivate a long-term authentic bond with clients by making them feel the experience is truly about them.
Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision. Demonstrate expert styling and brand knowledge.
Promote cross selling to increase UPT sales metrics.
Capture customer data in the company’s CRM database to connect with clients to maintain and develop relationships.

Agility

Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the client.
Sales - in person, telephone, email, etc. - which includes having the physical ability to wait on customers and fit them properly with shoes.
Clearly understand company set KPI’s and exhibits the ability to identify strategies to enhance performance standards.
Takes an aggregate approach to identify and recommend merchandise across all channels

What you'll bring

Qualifications

Caring, authentic trusted client advisor: an intuitive sales associate with a passion for style.
Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients.
A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
Being a master of storytelling and the art of asking engaging questions.
Courageous with ideas and innovative in your approach, always ready to grow and learn.
Computer knowledge to track inventory.
Proficient English language skills; knowledge of second language preferred.
Previous retail sales experience preferred, luxury retail experience a plus.
Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical requirements

This position involves constant moving, talking, hearing, reaching, grabbing, carrying and standing for extended period of time.
May occasionally involve stooping, sitting, kneeling, crouching, and climbing step stools.
Involves lifting of at least 20 lbs.

Schedule

Regular and reliable attendance
Full Time Schedule
Required to work a variety of hours, which may include mornings, evenings, and weekends, based on store needs.

Apply About employer

More about this job

Responsibilities

Deliver personalized luxury service, build lasting client relationships through personal connections and CRM initiatives, and provide expert styling and brand guidance. Drive individual and team sales results through cross-selling, client data capture, collaboration, and maintaining merchandise and stock.

Requirements

Previous retail sales experience is preferred, with luxury retail experience considered an asset; candidates should have strong communication and interpersonal skills, English proficiency, and computer skills for inventory tracking. The role requires flexibility to work varied hours, including mornings, evenings, and weekends, and the physical ability to stand for extended periods and lift at least 20 pounds.

Skills

Luxury Client Service
Relationship Building
Sales
Cross-Selling
Styling
Brand Knowledge
Communication
Teamwork
Inventory Tracking
Multitasking
Clienteling
Telephone Etiquette
Sales Performance Analysis

Visa sponsorship

Not detected in the job text

Keywords

Luxury Retail
Client Advisor
Customer Service
Client Relationships
CRM
Sales
Cross-Selling
Styling
Brand Knowledge
Clienteling
Sales KPIs
Inventory Tracking
Stockroom Operations
Teamwork
Communication
Italian Craftsmanship
Luxury Fashion
Merchandising

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