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FFUN Group

Service Manager - Country Ford Wilkie

North Battleford No. 437, SK, Canada
North Battleford, SK, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Service Manager, Country Ford Wilkie

Full Time Permanent

Country Ford Wilkie isn’t just another dealership, it’s a close-knit team where people know each other, support one another, and take pride in serving their community. We offer the welcoming, family feel of a local dealership backed by the tools, resources, and career opportunities of FFUN Group, one of Canada’s Best Managed Companies.

We’re looking for a hands-on Service Manager who can lead our service department, develop a strong team, and deliver an experience that keeps customers coming back. If you’re a down-to-earth leader who understands the business, enjoys working alongside your team, and knows how to balance people, performance, and customer service, you’ll feel right at home here.

Why Country Ford Wilkie?

A friendly, family-style dealership where your contribution matters
A supportive, experienced team that takes pride in working together
The opportunity to build genuine relationships with loyal, local customers
The resources and career opportunities of a growing automotive group
A culture built around being Driven to Grow, a Team Player, Down to Earth, and bringing a FFUN Attitude
A community offering an affordable, relaxed lifestyle without the traffic and long commute

What You’ll Be Doing

Lead, coach, and support the service team to achieve department goals
Oversee daily workflow, repair scheduling, and technician productivity
Create a positive, accountable environment where employees can succeed
Ensure customers receive friendly, honest, and timely service
Monitor department revenue, expenses, efficiency, and profitability
Maintain high standards for repair quality and customer satisfaction
Respond to customer concerns and help find practical solutions
Coordinate staffing, training, inventory, and department resources
Work closely with Parts, Sales, and dealership leadership to improve the overall customer experience
Identify opportunities to grow the department and strengthen long-term customer relationships

What Success Looks Like

Revenue and profitability targets are achieved - and exceeded
Expenses are carefully and responsibly managed
Technicians remain productive, engaged, and supported
Employees want to stay and grow with the dealership
Customers trust the team and recommend Country Ford Wilkie
Customer satisfaction results remain consistently strong
The department runs efficiently, safely, and with a little FFUN

What We’re Looking For

Previous leadership or service management experience
Automotive, powersports, agricultural, heavy-duty, or other motorized vehicle experience
Strong financial and operational understanding
A proven ability to coach, motivate, and hold a team accountable
Excellent customer service and communication skills
Strong organization, problem-solving, and multitasking abilities
Comfort working with service management software and performance reporting
Hands-on mechanical knowledge is considered an asset
A valid Class 5 Saskatchewan driver’s licence

What we offer:

Competitive salary plus bonus structure!
Relocation Package: We’ll support your move to Saskatoon, SK making the transition as smooth as possible.
Tools Allowance : You’ll be reimbursed up to $1,000 for tools and equipment to help you get started. The tools are yours to keep
Group Retirement Savings Plan -Employer-Employee matched contributions because we care about your future financial security
Employee Discounts –Get excited with exclusive discounts, not just on vehicles, but also on service, repairs and parts.
Training & Development–Buckle up for an exciting ride! Joining us is like stepping onto a rocket ship of learning opportunities in a turbo-charged industry.
Corporate Gym Membership Rates -Get your fitness on with corporate gym membership rates that won't break the bank. Flex those muscles, both at work and at the gym.
Health & Dental–Stay healthy and smile bright with our comprehensive health and dental plans. We've got you covered inside and out.
Giving Back –From Hospital Foundations to local sports teams, we want everyone to have a little more FFUN in their lives.

What it's really like to work here.

The FFUN Group is Canada’s fastest growing motor and recreational group retailer with nearly 25 locations throughout Saskatchewan, Manitoba and Ontario. We bring FFUN to life and are fuelled by amazing people, representing all of your favourite brands of automotive and recreational vehicles.

At FFUN we recognize that life is short and that it goes by in the blink of an eye. We can help people make the most of their lives by having fun, at any age. We offer great career opportunities, excellent pay programs, terrific benefits, corporate support, training and an amazing culture defined by our core values: Driven to Grow, Team Player, FFUN Attitude and Down to Earth

Ready to Join Us?

If this sounds like the opportunity you’ve been waiting for, we’d love to meet you! Our application process is quick and easy - just a few clicks!

At FFUN Group, we’re committed to providing a barrier-free, unbiased, and equitable hiring experience. If you require accommodations, please contact our recruitment team at [email protected].

#INDH

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More about this job

Responsibilities

The Service Manager will lead and coach the service team to achieve department goals while overseeing daily workflow, technician productivity, and repair quality. They are responsible for managing department revenue, expenses, and profitability while ensuring high levels of customer satisfaction.

Requirements

Candidates must have previous leadership or service management experience within the automotive or related motorized vehicle industries. A strong understanding of financial and operational management, along with excellent communication and problem-solving skills, is required.

Skills

Service management
Leadership
Team coaching
Financial management
Operational management
Customer service
Communication skills
Problem-solving
Multitasking
Mechanical knowledge
Inventory management
Workflow coordination
Performance reporting
Service management software

Benefits

Relocation package
Tools allowance
Group retirement savings plan
Employee discounts
Training and development
Corporate gym membership rates
Health and dental plans

Visa sponsorship

Not detected in the job text

Keywords

Service Manager
Automotive
Dealership
Leadership
Profitability
Customer Satisfaction
Technician Productivity
Inventory Management
Financial Management
Operational Management
Mechanical Knowledge
Service Department
Coaching
Team Management
Performance Reporting
Saskatchewan
FFUN Group

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