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fgf brands

IT Technical Support

Toronto, ON, Canada
Greater Toronto Area, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 6, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description

IT Application Support Analyst

We’re a naan traditional company…

Summary

Reporting to the IT Support Team Lead, you will be responsible for the configuration, implementation, and maintenance of various computer technologies managed by the Information Technology department. This person will focus on the administration of FGF’s IT infrastructure and system administration to include desktop PC’s, notebooks, tablets, cell phones, and software installation.

What FGF Offers:

FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
RRSP matching program
Tuition reimbursement
Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.

Primary Responsibilities

Working collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
Monitor corporate central ticketing system to ensure timely resolution of support issues.
Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
Assists in the planning, documentation, and installation of various systems to include desktop PC’s, notebooks, tablets, RF, cell phones and software applications.
Monitors and maintains the use of photocopiers and printers.
Perform on-site and remote user technical support.
Assist in the organization and inventory of all hardware and software resources.
Provides emergency on-call support.
Contribute to maintenance of Asset Management System.
Performs other duties as assigned.

Required Experience

•Post-Secondary education in computer science, Networking or related discipline •Minimum 1 years of experience in a similar role (hardware & software trouble shooting) •Experience with some system administration, and second level support •Proficiency in MS Office 365. •Experience with Android OS systems. •Available to work evenings/weekends. •Must have a valid driver’s license.

What is the recipe for a great career at FGF?Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.

Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

FGF Brands may use Artificial Intelligence (AI) tools as part of our recruitment and selection process. These tools may assist in screening, assessing, or selecting applicants. AI tools are used to support our recruitment process, with final hiring decisions made by our recruitment and hiring teams.

FGF Brands is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let our recruitment team know, and we will work with you to meet your accessibility needs.

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More about this job

Responsibilities

The IT Application Support Analyst is responsible for the configuration, maintenance, and administration of IT infrastructure, including hardware and software systems. They will provide on-site and remote technical support while collaborating with IT teams to resolve issues and maintain asset records.

Requirements

Candidates must have post-secondary education in computer science or a related discipline and at least one year of experience in a similar role. Proficiency in MS Office 365, experience with Android OS, and a valid driver's license are required.

Skills

IT infrastructure
System administration
Desktop support
Hardware troubleshooting
Software installation
MS Office 365
Android OS
Ticketing system
Problem diagnosis
Asset management
Technical support
Networking

Benefits

Competitive compensation
Health benefits
Flexible medical spending account
Health spending account
RRSP matching program
Tuition reimbursement
Discount program

Visa sponsorship

Not detected in the job text

Keywords

IT infrastructure
System administration
Desktop PC
Notebooks
Tablets
Cell phones
Software installation
Service desk
Security
Networking
Database administration
Ticketing system
Problem diagnosis
RF
Photocopiers
Printers
Technical support
Asset management
Computer science
MS Office 365
Android OS

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