IT Technical Support (Level 1)
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1 years of experience in a similar role (hardware & software trouble shooting)
- Posting language
- English
- Posted
Original job description
Summary
We’re a naan traditional company…
Reporting to the IT Support Team Lead, you will be responsible for the configuration, implementation, and maintenance of various computer technologies managed by the Information Technology department. This person will focus on the administration of FGF’s IT infrastructure and system administration to include desktop PC’s, notebooks, tablets, cell phones, and software installation.
What FGF Offers:
Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.
Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.
In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.
FGF Brands may use Artificial Intelligence (AI) tools as part of our recruitment and selection process. These tools may assist in screening, assessing, or selecting applicants. AI tools are used to support our recruitment process, with final hiring decisions made by our recruitment and hiring teams.
FGF Brands is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let our recruitment team know, and we will work with you to meet your accessibility needs .
We’re a naan traditional company…
Reporting to the IT Support Team Lead, you will be responsible for the configuration, implementation, and maintenance of various computer technologies managed by the Information Technology department. This person will focus on the administration of FGF’s IT infrastructure and system administration to include desktop PC’s, notebooks, tablets, cell phones, and software installation.
What FGF Offers:
- FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
- Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
- RRSP matching program
- Tuition reimbursement
- Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.
- Working collaboratively with IT colleagues in Service Desk, Security, Networking and Database Administration to resolve issues and implement solutions.
- Monitor corporate central ticketing system to ensure timely resolution of support issues.
- Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
- Assists in the planning, documentation, and installation of various systems to include desktop PC’s, notebooks, tablets, RF, cell phones and software applications.
- Monitors and maintains the use of photocopiers and printers.
- Perform on-site and remote user technical support.
- Assist in the organization and inventory of all hardware and software resources.
- Provides emergency on-call support.
- Contribute to maintenance of Asset Management System.
- Performs other duties as assigned.
- Post-Secondary education in computer science, Networking or related discipline
- Minimum 1 years of experience in a similar role (hardware & software trouble shooting)
- Experience with some system administration, and second level support
- Proficiency in MS Office 365.
- Experience with Android OS systems.
- Available to work evenings/weekends.
- Must have a valid driver’s license.
Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an entrepreneurial spirit which encourages all our team members to use their own creativity and out of the box thinking to come up with solutions and new ideas.
Disclaimer: The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.
In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.
FGF Brands may use Artificial Intelligence (AI) tools as part of our recruitment and selection process. These tools may assist in screening, assessing, or selecting applicants. AI tools are used to support our recruitment process, with final hiring decisions made by our recruitment and hiring teams.
FGF Brands is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let our recruitment team know, and we will work with you to meet your accessibility needs .
More about this job
Responsibilities
Configure, implement, and maintain end-user devices, software, and IT systems, while providing on-site and remote technical support. Monitor support tickets, diagnose application issues, coordinate solutions with IT teams, and help maintain hardware, software, and asset inventories.
Requirements
Requires post-secondary education in computer science, networking, or a related discipline, plus at least one year of similar hardware and software troubleshooting experience. Candidates should have some system administration and second-level support experience, proficiency with Microsoft Office 365 and Android systems, availability for evenings and weekends, and a valid driver’s license.
Skills
- Hardware Troubleshooting
- Software Troubleshooting
- System Administration
- Second-Level Support
- Microsoft Office 365
- Android OS
- Desktop Support
- Application Problem Diagnosis
- Ticketing System Management
- Software Installation
- Hardware and Software Inventory
- Asset Management
- Printer and Photocopier Maintenance
- Remote Technical Support
- On-Site Technical Support
Benefits
- Competitive Compensation
- Health Benefits
- Flexible Medical and Health Spending Account
- RRSP Matching Program
- Tuition Reimbursement
- Discount Program
- Leadership Training
- Career Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Food & Beverage
- Manufacturing
Keywords
- Information Technology
- IT Infrastructure
- System Administration
- Service Desk
- Security
- Networking
- Database Administration
- Ticketing System
- Desktop PCs
- Notebooks
- Tablets
- RF Devices
- Cell Phones
- Software Applications
- Microsoft Office 365
- Android OS
- Hardware Troubleshooting
- Software Troubleshooting
- Second-Level Support
- Application Diagnosis
- Printers
- Photocopiers
- Asset Management System
- Inventory Management
- On-Call Support
- Computer Science
- Food and Beverage Manufacturing