Customer Care Coordinator Co-Op (Winter 2027)

Job Posting

Customer Care Coordinator Co-op

Get ready for a Naan-Traditional placement experience! 🫓

We’re not your average bakery. We’re a team of passionate thinkers and doers who are challenging the idea of what a bakery can be. We operate like a startup, powered by creativity and a ‘roll up your sleeves’ mentality, to give our customers the best possible product.

Job Summary

The Customer Care Coordinator Co-op will support customer inquiries, surveys, and product specification updates. Working closely with the Quality Assurance team, this hands-on role ensures exceptional customer service and world-class support throughout the customer care process.

Key Responsibilities

• Provide customer care support, resolving complex issues effectively and efficiently
• Submit Finished Goods applications for Kosher, Halal, Organic, and GMO certifications
• Maintain customer portals by uploading new or updated product SKUs
• Manage manufacturing process sheets for new and updated SKUs
• Complete customer surveys and questionnaires promptly with accurate feedback
• Follow up with facilities to ensure corrective actions are implemented and communicated
• Issue and track supplier nonconformance reports
• Perform sensory evaluations to confirm that finished products meet specifications
• Assist the Customer Care Program Lead in analyzing KPIs to improve customer and vendor activities

Key Qualifications

• Post-secondary education in Food Science, Quality Assurance, or a related field
• Excellent written and verbal communication skills
• Strong computer skills (Excel, Word, Outlook)
• Working knowledge of ERP and MRP systems

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

FGF Brands may use Artificial Intelligence (AI) tools as part of our recruitment and selection process. These tools may assist in screening, assessing, or selecting applicants. AI tools are used to support our recruitment process, with final hiring decisions made by our recruitment and hiring teams.

FGF Brands is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let our recruitment team know, and we will work with you to meet your accessibility needs.