IT Help Desk Co-Op (Winter 2027)

Job Posting

IT Help Desk Co-op

Get ready for a Naan-Traditional placement experience! 🫓

We’re not your average bakery. We’re a team of passionate thinkers and doers who are challenging the idea of what a bakery can be. We operate like a startup, powered by creativity and a ‘roll up your sleeves’ mentality, to give our customers the best possible product.

Job Summary

As an IT Help Desk Co-op, you’ll work in a dynamic, fast-paced environment supporting the configuration, implementation, and maintenance of computer technologies managed by the Information Technology team. Your focus will be on administering FGF’s IT infrastructure, including desktop PCs, notebooks, tablets, mobile devices, mobile plan management, and software applications such as ERP systems.

Key Responsibilities

• Deliver exceptional technical support, both on-site and remotely, to keep our team connected and productive
• Manage and organize hardware and software inventory with precision
• Communicate clearly and proactively with team members on tasks and projects
• Create and maintain accurate technical documentation for seamless operations
• Be ready to jump in with on-call emergency support when needed

Key Qualifications

• Post Secondary studies in Computer Science, Networking, or related field
• A curious, tech-savvy mindset with a passion for learning new technologies
• Skilled in MS Office 365 installation, setup, and troubleshooting
• Familiarity with Android device setup and Microsoft Active Directory is a plus
• Troubleshooting skills for hardware and software in a Windows environment
• Valid license and access to personal vehicle is a requirement as this role requires travel between our facilities

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

FGF Brands may use Artificial Intelligence (AI) tools as part of our recruitment and selection process. These tools may assist in screening, assessing, or selecting applicants. AI tools are used to support our recruitment process, with final hiring decisions made by our recruitment and hiring teams.

FGF Brands is committed to providing an accessible recruitment process. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require an accommodation, please let our recruitment team know, and we will work with you to meet your accessibility needs.