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Added 1 min ago
C
Automotive Consumer Affairs Specialist - Tier 3 (On-Site)
Concentrix
Chatham-Kent, ON · Chatham, ON
- Full-time
…looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune…
Added 1 min ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 1 min ago
TF
Manager, School Runs – MB & SK
Terry Fox Foundation
Winnipeg, MB
- $60,000 to $63,500 CAD / year
- Full-time
Lead & Inspire: Drive regional school fundraising programs to achieve revenue targets and manage budgets effectively.
Added 1 min ago
B
Practice Consultant - Medical Aesthetics
BoomerangFX
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
Must have 3–5 years of experience in SaaS implementation, client onboarding, customer success, or software training, along with hands-on experience managing multi-provider healthcare clinic…
Added 1 min ago
QM
Directeur de succursale - ventes et opérations / Branch Manager - Sales & Operations
Quantum Management Services Ltd.
Montreal, QC
- Full-time
- Lead an established team of sales and operations professionals with a strong customer base and significant market growth potential
Added 1 min ago
R
Process Technician - E Nickel - Weekend Nights
RTX
Oakville, ON
- Full-time
CA-ON-OAKVILLE-1400 ~ 1400 S Service Rd W ~ 1400 SERVICE


Added 1 min ago
Manager, Policy & Research-HS321
City of London
London, ON
…emerging issues, legislative changes, community trends, and service delivery…
Added 1 min ago
Senior Software Developer
Range
Toronto, ON
…business rule actually is. Other days it means designing a new service, or fixing something in production. If that variety sounds energizing, you'll fit…
Added 1 min ago
Stock Keyholder, FT (5AM-2PM)
Under Armour
Ottawa, ON
Model the UA service culture and exceed customer expectations according to UA sales model
Added 1 min ago
Solutions Architect - App Enablement Lead
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Lead efforts to refactor, rearchitect, or replace legacy systems with modern, scalable solutions.
Added 1 min ago
Senior Counsel
Independent Electricity System Operator
Canada
Manage external counsel, ensuring quality, cost control, and customer service.
Added 1 min ago
Manufacturing Engineer - Machining
BWXT
Cambridge, ON
Resolve machining-related non‑conformances by reviewing drawings, specifications, and customer requirements; prepare repair instructions and condition reports.
Added 1 min ago
BC
Client Service Representative - Mississauga Office
Bestax Chartered Accountants
Mississauga, ON
- Full-time
Customer service, business setup, accounting firm or sales experience in Canada is a strong advantage.
Added 1 min ago
SR. PRODUCT MANAGER (HYBRID)
McCormick & Company
Mississauga, ON
…products, while our Custom Flavour Solutions division serves food service distributors and other respected food manufacturers across Canada. McCormick Canada is part of the world leader in…
Added 16 mins ago
TC
General Manager, Allied Parts
Toromont Cat
Concord, ON
- Full-time
Lead digital enablement across inventory optimization, online marketplaces, pricing and customer experience.
Added 16 mins ago
GI
Evening Supervisor - Cape Breton University
GDI Integrated Facility Services
Grand Lake Road, NS
- Full-time
…30,000 team members who contribute to the success of GDI and our customer’s businesses. With almost a century of facility service experience, state of the art business practices,…
Added 16 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Scarborough, ON / Infirmier(-ère) autorisé(e) - chef de clinique - Scarborough, Ont.
BioScript Solutions
Toronto, ON · Scarborough, ON
- Full-time
…written and verbal, with a keen ability to provide excellent customer service to patients, physicians, and staff. Your analytical skills and attention to detail ensure accurate patient…
Added 16 mins ago
BS
Infusion Nurse - Clinic Lead (RN) - Mississauga, ON / Infirmier(-ère) autorisé(e) - chef de clinique - Mississauga, Ont.
BioScript Solutions
Mississauga, ON
- Full-time
…written and verbal, with a keen ability to provide excellent customer service to patients, physicians, and staff. Your analytical skills and attention to detail ensure accurate patient…
Added 16 mins ago
SC
General Manager - Environmental Services (70314051)
Sodexo Canada Ltd
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
At Sodexo, we do more than support healthcare - we help shape it. From retail food service and patient nutrition to environmental services and facilities management, our teams work behind…
Added 16 mins ago
BR
General Manager
BGO Real Estate
AB · Calgary, AB
- Full-time
Tenant & Community Relations: Build strong tenant relationships, address concerns, enhance customer service, and implement tenant retention strategies.
Added 16 mins ago
FB
Assistant Grocery Manager - Overnight
Farm Boy Inc.
Ottawa, ON
- From $22 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 16 mins ago
R&
Sommelier- Fogo Island Inn
Relais & Châteaux
Joe Batt's Arm, NL · Fogo Island, Newfoundland and Labrador
- Full-time
As Sommelier, you bring a commitment to memorable dining experiences through wine service and education. You have experience curating wine lists and wine training through exceptional wine…
Added 16 mins ago
MC
Nurse Practitioner - Full-Time
Mill Creek Care Centre
Barrie, ON
- Full-time
Lead and support a palliative approach to care, including goals-of-care conversations, advance care planning support (as applicable), and coordination with residents/substitute…
Added 16 mins ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
Excellent communication and customer service skills with a focus on supporting employees and stakeholders.
Added 32 mins ago
7
Store Crew
7-Eleven
Burnaby, BC
- Internship
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…

Fiat Republic

Customer Success Manager

ON, Canada
Ontario, Canada, Canada

Base salary of C$90,000 - C$105,000. · Full-time

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Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.
Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

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More about this job

Responsibilities

Own client relationships from contract signature through onboarding, activation, retention, escalations, billing, and account expansion. Build the Customer Success function, maintain accurate client health data in HubSpot, and partner with Sales, Operations, Product, Compliance, and Finance to improve client outcomes and revenue retention.

Requirements

Requires 5+ years of Customer Success or Account Management experience with B2B clients in payments, banking, fintech, or crypto, plus a record of owning retention and growing accounts. Candidates should understand payment operations and KYB, be confident with senior stakeholders, use a data-driven approach and CRM, respond promptly, be available to start at 6am or 7am Eastern, and be eligible to work in Canada.

Skills

Customer Success
Account Management
Client Onboarding
Client Retention
Revenue Growth
Payment Operations
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
Stakeholder Management
Escalation Management
Client Health Scoring
HubSpot
Data-Driven Decision-Making
Regulatory Compliance

Benefits

Uncapped Commission
Contract Renewal Bonus
Hybrid Working
Early Finish
Opportunity to Build a Customer Success Function

Visa sponsorship

Not detected in the job text

Keywords

B2B Neobank
Fintech
Digital Assets
Fiat Payments
API
EUR
GBP
USD
DNB
FCA
FINTRAC
Bank of Canada
Customer Success
Client Onboarding
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
HubSpot
Client Health Scores
Gross Revenue Retention
Net Revenue Retention
Churn Prevention
Account Expansion
Quarterly Business Reviews
Payment Operations
Regulated Financial Services
Compliance
WhatsApp
Telegram

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