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Added 3 mins ago
MW
CAN Team Leader - British Columbia
Mountain Warehouse
Surrey, BC
- $19.25 CAD / hour
- Part-time
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
Added 18 mins ago
MP
Sales Consultant – Dubai Real Estate
McCone Properties
Montreal, QC
- Full-time
No. 1 lead generator on Property Finder - leads handed to you every day
Added 18 mins ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
Westerner Park is seeking an experienced and business-focused Manager, Parking and Commercial Operations to lead the performance and growth of key customer-facing commercial operations,…
Added 18 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…identify opportunities to simplify and standardize operations and lead the development and implementation of improved processes, dashboards, reporting tools and practical automation…
Added 18 mins ago
CS
Student Services Counsellor - 1.0 FTE - Temporary - Maple Creek, Wymark and Consul Schools -#4157
Chinook School Division #211
Swift Current, SK
- Temporary
Lead preventative measures and programs in school endeavors that build skills in students, the school, and the community;
Added 18 mins ago
SH
Operations Coordinator
South Hall Banquet & Wedding Palace Ltd
Vancouver, BC
- Full-time
Coordinate with the Office Manager, Head Chef, and Floor Lead to ensure event readiness.
Added 18 mins ago
KI
Intermediate Instrumentation and Controls specialist
Kleinfelder Inc
Calgary, AB · Edmonton, AB
- Full-time
…Calgary location. Reporting to the Instrumentation & Controls Lead, the Instrumentation and Controls specialist will provide instrumentation and controls support on multiple projects in…
Added 18 mins ago
Senior Product Design Manager, Payroll
Gusto, Inc.
Toronto, ON
As the Product Design Manager for Payroll, you'll lead design in this senior level position for one of Gusto's most complex and consequential product areas, shaping the future of a product…
Added 33 mins ago
M
Project Delivery Specialist (Community, Culture and Communications)
melyn
SK · Saskatchewan, Canada
- Full-time
Lead the thinking and writing on the pieces that need it: program designs, engagement plans, safety and wellness plans, evaluation and final reports
Added 33 mins ago
SB
Event Sales Specialist
Splitsville Bowl
Calgary, AB
- Part-time
Added 33 mins ago
SB
Bar Team Leader
Splitsville Bowl
Calgary, AB
- Part-time
As our Bar Team Leader you’ll lead the team on shift and be responsible for ensuring drinks are served perfectly to spec every time. Bar standards and safety will also be top priority to…
Added 33 mins ago
SB
Kitchen Team Leader
Splitsville Bowl
Calgary, AB
- Part-time
As our Kitchen Team Leader you’ll lead the kitchen team on shift and be responsible for ensuring the food is cooked perfectly to spec every time. Kitchen standards and safety will also be…
Added 33 mins ago
TI
Volunteer
The Impact Ambassadors
Toronto, ON
- Full-time
You'll work closely and report to the team-lead of your department of interest and the program & volunteer coordinator.
Added 33 mins ago
MC
Experienced LRD HDD Hands
Marksman Crossings
Red Deer, AB
- Full-time
Rig Managers: run the job site, plan the work with the project team, own safety, and lead the crew from start to finish
Added 33 mins ago
TB
Inside Sales Executive
Task Buddie Virtual Assistance Services
Ottawa, ON
- Full-time
Added 33 mins ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 33 mins ago
MC
Vice President, Manufacturing
Motor Coach Industries
Winnipeg, MB
- Full-time
…satisfaction, and long-term operational performance. You will also lead the continued advancement of operational excellence across MCI manufacturing, building the systems, leadership…
Added 33 mins ago
Prepared Foods - Manager Home Meal Replacement
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saskatoon, SK
…fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer service, food quality. Adhere to all Food Safety Protocols,…
Added 48 mins ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Windsor, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 48 mins ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 48 mins ago
W
Fashion Team Lead
Walmart
Medicine Hat, AB
- Full-time
5. Review completed schedules with People Lead.
Added 1 hour ago
P
Entrepreneur
Primerica
Baysville, ON
- Full-time
Sales, networking, and business development capabilities, including prospecting, lead generation, and closing client agreements.
Added 1 hour ago
BS
Senior Manager, Total Rewards & Well-Being
Bilingual Source
Toronto, ON · Etobicoke, ON
- $120,000 to $140,000 CAD / year
- Full-time
…industrial sector, is seeking a Bilingual Total Rewards Manager to lead compensation, pension, benefits, and employee well-being…
Added 1 hour ago
FB
Service Supervisor I
Farm Boy Inc.
Ottawa, ON
- From $18.4 CAD / hour
- Full-time
You’ll help lead a welcoming and efficient checkout experience while supporting our front-end team with service excellence and operational readiness. Through confident leadership, hands-on…
Added 1 hour ago
IB
Manager, Development Communications
Ivey Business School at Western University
London, ON
- Full-time
Lead the development and ongoing evolution of Ivey's campaign materials including the case for support and related fundraising collateral working closely with faculty members and senior…

Fiat Republic

Customer Success Manager

ON, Canada
Ontario, Canada, Canada

Base salary of C$90,000 - C$105,000. · Full-time

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Applications open in a new tab.

Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.
Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Own client relationships from contract signature through onboarding, activation, retention, escalations, billing, and account expansion. Build the Customer Success function, maintain accurate client health data in HubSpot, and partner with Sales, Operations, Product, Compliance, and Finance to improve client outcomes and revenue retention.

Requirements

Requires 5+ years of Customer Success or Account Management experience with B2B clients in payments, banking, fintech, or crypto, plus a record of owning retention and growing accounts. Candidates should understand payment operations and KYB, be confident with senior stakeholders, use a data-driven approach and CRM, respond promptly, be available to start at 6am or 7am Eastern, and be eligible to work in Canada.

Skills

Customer Success
Account Management
Client Onboarding
Client Retention
Revenue Growth
Payment Operations
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
Stakeholder Management
Escalation Management
Client Health Scoring
HubSpot
Data-Driven Decision-Making
Regulatory Compliance

Benefits

Uncapped Commission
Contract Renewal Bonus
Hybrid Working
Early Finish
Opportunity to Build a Customer Success Function

Visa sponsorship

Not detected in the job text

Keywords

B2B Neobank
Fintech
Digital Assets
Fiat Payments
API
EUR
GBP
USD
DNB
FCA
FINTRAC
Bank of Canada
Customer Success
Client Onboarding
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
HubSpot
Client Health Scores
Gross Revenue Retention
Net Revenue Retention
Churn Prevention
Account Expansion
Quarterly Business Reviews
Payment Operations
Regulated Financial Services
Compliance
WhatsApp
Telegram

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