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Added 11 mins ago
CO
Truck Driver - One Person Multi-Function Operator - Frobisher
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
May require the use of a CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid class “DZ” driver’s licence and have an acceptable driving…
Added 11 mins ago
D
Manager
Desjardins
Levis, QC · Montreal, QC
- Full-time
…build effective teams to manage a large subset of sales or operations activities or a support sub-function that offers specialized services to the sector. You are responsible for…
Added 11 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
MB · MB, Canada
- Part-time
Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and…
Added 11 mins ago
GardaWorld - French Customer Service - Edmonton
GardaWorld
Edmonton, AB
…deep understanding that security is critical to conducting business and keeping communities safe, GardaWorld is proud to be the long-standing security partner of choice to some of the most…
Added 26 mins ago
B
Sales Manager - SaaS (OTE: upto 130k)
BoomerangFX
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
With operations in the United States, Canada, the United Kingdom, Australia and India, we are scaling internationally and working at the forefront of AI in healthcare. Our teams collaborate…
Added 26 mins ago
R&
Key Account Sales Manager
Robertson & Company Ltd.
Toronto, ON · Scarborough, ON
- $75,000 to $100,000 CAD / year
- Full-time
…experience who enjoys the customer and quoting side of the business, but also wants to stay close to engineering, manufacturing and…
Added 26 mins ago
H
Structural Section Manager
HDR
Toronto, ON
- Full-time
HDR is seeking a Structural Section Manager to join our growing Building Engineering Services (BES) group in Toronto. In this key leadership position, you will guide our structural design…
Added 26 mins ago
SG
Electrical Engineer & Project Manager, BESS
Socomec Group
Brampton, ON
- Full-time
Socomec North America (NAM) is Socomec’s organization overseeing all operations in North America.
Added 26 mins ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
With a focus on the client and caregiver experience and engagement, The Manager will work closely with internal and external stakeholders to support performance reporting to our funders,…
Added 26 mins ago
R&
Controller
Robertson & Company Ltd.
Markham, ON
- Full-time
This is a highly business-oriented Controller role, approximately 50% operations/business focused and 50% accounting and financial reporting focused. The successful candidate will partner…
Added 26 mins ago
TC
DISTRIBUTION SALES EXECUTIVE
TP-Link Canada Inc.
Richmond Hill, ON
- $70,000 to $100,000 CAD / year
- Full-time
Salary Range: $70,000.00 - $100,000.00 (Salary is based upon candidate’s experience and qualifications, as well as market and business considerations).
Added 26 mins ago
AS
ASD-E Assistant Manager, Budget and Accounting (Permanent)
Anglophone School District
Moncton, NB
- Full-time
Budget and Accounting Assistant Manager (PERMANENT)
Added 26 mins ago
IC
Trade Compliance & Logistics Manager
IDEX Corporation
Waterloo, ON
- Full-time
…regulations while delivering efficient and cost-effective logistics operations. The role implements logistics strategy, customs compliance, freight management, trade controls, and…
Added 26 mins ago
Project Manager
The Canada Life Assurance Company
Toronto, ON
The Project Manager plays a critical role in leading digital transformation projects within the Technology PMO, delivering innovative solutions that modernize insurance benefits and…
Added 26 mins ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
The Senior Project Manager plays a critical role in leading large, high-risk, multi-workstream digital transformation projects with significant business impact, within the Technology PMO,…
Added 56 mins ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Nelson Motors and Equipment is a family owned, 5 location John Deere agricultural dealership in business since 1959. The family owners are actively involved in the day-to-day operations and…
Added 56 mins ago
AA
Vice President, Business Development
AIP Asset Management
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
AIP is seeking a VP Business Development to establish and grow its presence in Winnipeg and the broader Western Canadian market. This is a senior, entrepreneurial role with two mandates:…
Added 56 mins ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 56 mins ago
RH
Product Program Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
We are seeking a Product Program Manager to lead the strategy, optimization, and ongoing evolution of our iMIS (AMS) platform. This role sits at the intersection of business and technology,…
Added 56 mins ago
Program Manager, Product Change and Development
Westerkirk
Calgary, AB · Mississauga, ON
The Program Manager, Product Change Management & Development reports to the Director, Product Planning and Improvement and will liaise with internal departments in the areas of Engineering,…
Added 56 mins ago
HOURLY ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
Being part of a family-owned business committed to the community;
Added 56 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
London, ON
Being part of a family-owned business committed to the community;
Added 56 mins ago
EG
Manager, IT Operations
Etraveli Group
Toronto, ON
- Full-time
Act as the escalation point for anything IT-related that affects the business, and communicate status plainly to leadership when something is broken
Added 56 mins ago
S
CRM Analyst
Sagard
Toronto, ON · Montreal, QC
- Full-time
2 to 3 years of experience in CRM administration, business systems analysis or investment operations, ideally within alternative asset management, private markets or financial services.
Added 1 hour ago
JI
Department Manager – Sales & Service
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Department Manager – Sales & Service plays a key leadership role in delivering an exceptional customer experience while driving sales performance, team engagement, and operational…

Fiat Republic

Customer Success Manager

ON, Canada
Ontario, Canada, Canada

Base salary of C$90,000 - C$105,000. · Full-time

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Applications open in a new tab.

Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.
Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Own client relationships from contract signature through onboarding, activation, retention, escalations, billing, and account expansion. Build the Customer Success function, maintain accurate client health data in HubSpot, and partner with Sales, Operations, Product, Compliance, and Finance to improve client outcomes and revenue retention.

Requirements

Requires 5+ years of Customer Success or Account Management experience with B2B clients in payments, banking, fintech, or crypto, plus a record of owning retention and growing accounts. Candidates should understand payment operations and KYB, be confident with senior stakeholders, use a data-driven approach and CRM, respond promptly, be available to start at 6am or 7am Eastern, and be eligible to work in Canada.

Skills

Customer Success
Account Management
Client Onboarding
Client Retention
Revenue Growth
Payment Operations
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
Stakeholder Management
Escalation Management
Client Health Scoring
HubSpot
Data-Driven Decision-Making
Regulatory Compliance

Benefits

Uncapped Commission
Contract Renewal Bonus
Hybrid Working
Early Finish
Opportunity to Build a Customer Success Function

Visa sponsorship

Not detected in the job text

Keywords

B2B Neobank
Fintech
Digital Assets
Fiat Payments
API
EUR
GBP
USD
DNB
FCA
FINTRAC
Bank of Canada
Customer Success
Client Onboarding
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
HubSpot
Client Health Scores
Gross Revenue Retention
Net Revenue Retention
Churn Prevention
Account Expansion
Quarterly Business Reviews
Payment Operations
Regulated Financial Services
Compliance
WhatsApp
Telegram

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