Find work in Canada.

525,935 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
JI
Department Manager - Inside LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
J.D. Irving, Limited
Saint John, NB
- Full-time
Leads department by demonstrating the highest standards of safety, customer service and merchandising
Added 9 mins ago
T
Financial Planner - Edmonton
TD
AB
- Full-time
…achieve their financial goals while delivering a legendary customer experience is what drives our business success, new business and client loyalty. We do this by knowing our clients,…
Added 9 mins ago
T
Personal Banking Associate (Full time)- Cap- Rouge
TD
Quebec, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 9 mins ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
…Site Coverage) department responsible for providing frontline support and monitoring of the Banks mainframe, distributed and network environments. The primary focus of the team is system…
Added 9 mins ago
S
Senior Retail Sales Consultant - Part time - Edmonton Premium Outlet, AB
Swarovski
AB · Alberta, CAN
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 9 mins ago
SL
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Perspectives d'avenir/Advisor Trainee- Advisor Development Program -Future Opportunities
Sun Life
Blainville, QC · Laval, QC · Rouyn-Noranda, QC
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 9 mins ago
NA
Receptionist
New Age Group
Concord, ON
- Part-time
…high-quality workmanship, innovative solutions, and exceptional customer…
Added 9 mins ago
AP
Senior Manager, Business Development
Atura Power
Oakville, ON
- Full-time
The Senior Manager, Business Development leads Atura Power’s efforts to advance gas, battery storage, renewable, and low-carbon growth strategies. This role identifies, evaluates, and…
Added 9 mins ago
GF
Group Fitness Instructor - Pilates - London Sherwood Forest Mall
GoodLife Fitness
London, ON
- Part-time
Provides feedback to the General Manager when necessary, from themselves or Members, about schedules, studios, classes etc., and seeks ways to help ensure positive Member experiences and…
Added 9 mins ago
A
Third Key Holder Visual
Ardene
Burnaby, BC
- Full-time
· Overseeing all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.
Added 9 mins ago
D
Manager
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
Action oriented, Communicates effectively, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning
Added 9 mins ago
CG
Investment Advisor Assistant
Canaccord Genuity Group Inc.
Ottawa, ON
- Full-time
This role is expected to be in-office to support collaboration, team connectivity, and day-to-day business needs. The successful candidate should be comfortable working on-site on a regular…
Added 9 mins ago
B
BMO Capital Markets Quantitative Trading Analyst – 12–16 Month Co-op
BMO
Toronto, ON · FCP
- Full-time
Added 9 mins ago
B
Client Service Assistant, BMO Nesbitt Burns
BMO
Calgary, AB · CALG
- Full-time
…day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client…
Added 9 mins ago
BP
Gun Counter Team Lead
Bass Pro Shops
Calgary, AB
- Full-time
POSITION SUMMARY: Under the supervision of the Group Sales Manager, the Team Leader - Firearms gives daily directions to the outfitters in one of the departments within the store, to…
Added 9 mins ago
B
Financial Planner
BMO
Surrey, BC
- Full-time
…impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth…
Added 9 mins ago
SC
Sales Associate
Staples Canada
Winnipeg, MB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 9 mins ago
B
National Manager, Customer Experience
Belron
Montreal, QC · National Support Center_QC
- Full-time
As National Manager, Customer Experience, you will be the architect of the transformation of our customer experience, taking it from excellent to truly exceptional. This role goes beyond…
Added 9 mins ago
Sales Account Executive
Aspen Technology
Montreal, QC
We are seeking a strategic sales thinker with the ability to see how existing customer solutions can be repeated and leveraged within an industry sector. Proficient at excellent written and…
Added 9 mins ago
B
Operations Manager
BGIS
Toronto, ON
- Full-time
and provide support to resolve operational challenges and implement new initiatives;
Added 24 mins ago
C
FT Ag Driver (Watrous Ag #428) Watrous, SK - Saskatoon Co-op
Co-op
Watrous, SK
- Full-time
Support yard operations and customer service functions when delivery duties are not required, including assisting with product handling, inventory movement, facility operations, and…
Added 24 mins ago
C
PT Gas Bar Clerk (Martensville Gas #429) Martensville, SK - Saskatoon Co-op
Co-op
Martensville, SK
- Part-time
Reporting to the Gas Bar Manager, responsibilities for this position include the following:
Added 24 mins ago
C
Home Centre Associate (Part-Time) - Innisfail Home Centre - Central Alberta Co-op
Co-op
Innisfail, AB
- Part-time
Are you dedicated to providing exceptional customer service? Do you excel in fast-paced environments? If so, Innisfail Home Centre presents the perfect opportunity for you! We're currently…
Added 24 mins ago
C
Full-Time Gas Bar Attendant II
Co-op
Battleford, SK
- Full-time
…help to provide great jobs, build welcoming facilities and support local groups and charitable organizations that make our community a better place to…
Added 24 mins ago
Manager, Equipment Operations & Logistics
WSP
Richmond Hill, ON
As a Manager, Equipment Operations & Logistics, you will lead the development and implementation of a regional equipment operations model that improves visibility, utilization,…

Fiat Republic

Customer Success Manager

ON, Canada
Ontario, Canada, Canada

Base salary of C$90,000 - C$105,000. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.
Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Own client relationships from contract signature through onboarding, activation, retention, escalations, billing, and account expansion. Build the Customer Success function, maintain accurate client health data in HubSpot, and partner with Sales, Operations, Product, Compliance, and Finance to improve client outcomes and revenue retention.

Requirements

Requires 5+ years of Customer Success or Account Management experience with B2B clients in payments, banking, fintech, or crypto, plus a record of owning retention and growing accounts. Candidates should understand payment operations and KYB, be confident with senior stakeholders, use a data-driven approach and CRM, respond promptly, be available to start at 6am or 7am Eastern, and be eligible to work in Canada.

Skills

Customer Success
Account Management
Client Onboarding
Client Retention
Revenue Growth
Payment Operations
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
Stakeholder Management
Escalation Management
Client Health Scoring
HubSpot
Data-Driven Decision-Making
Regulatory Compliance

Benefits

Uncapped Commission
Contract Renewal Bonus
Hybrid Working
Early Finish
Opportunity to Build a Customer Success Function

Visa sponsorship

Not detected in the job text

Keywords

B2B Neobank
Fintech
Digital Assets
Fiat Payments
API
EUR
GBP
USD
DNB
FCA
FINTRAC
Bank of Canada
Customer Success
Client Onboarding
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
HubSpot
Client Health Scores
Gross Revenue Retention
Net Revenue Retention
Churn Prevention
Account Expansion
Quarterly Business Reviews
Payment Operations
Regulated Financial Services
Compliance
WhatsApp
Telegram

Report this job