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Added 6 mins ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
Align Cross-Functional Stakeholders: Act as the product lead for Finance, Financial Planning and Analysis (FP&A), Revenue Operations (RevOps), Support, and Sales on billing and identity…
Added 20 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 20 mins ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
We are seeking a strategic, customer-focused leader to oversee precision agriculture operations across the organization. The Corporate Precision Agriculture Manager will drive the dealer…
Added 20 mins ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Radville, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…
Added 20 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 20 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 20 mins ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Estevan, SK
- Full-time
We're looking for Agricultural Equipment Technicians who lead by example, support a strong team environment, and deliver service excellence that reflects our promise of reliable,…
Added 20 mins ago
CB
Baker
COBS Bread
Calgary, AB
- Full-time
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it's filled with the artisan bread and delicious treats…
Added 20 mins ago
SH
Dietary Aide
Shared Health-Soins Communs
Brandon, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 35 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 35 mins ago
SH
Dietary Aide
Shared Health-Soins Communs
Hamiota, MB
- Full-time
Under the direction of the Manager, Nutrition Services or Nutrition Services Supervisor and coordination of the Cook, Lead Hand or Clerk, the Dietary Aide is responsible for performing the…
Added 36 mins ago
KB
Yard Department Manager
Kent Building Supplies
Mount Pearl, NL
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 36 mins ago
R
Staff Software Engineer, Payroll Calculation
Rippling
Toronto, ON
- Full-time
We’re looking for a Staff Software Engineer to help lead this work. This is a hands-on technical leadership role for an engineer who wants to build mission-critical systems, set…
Added 36 mins ago
VC
Manager of Financial Planning & Analysis
Victoria Cool Aid Society
Victoria, BC
- Full-time
Lead internal financial reporting, including variance analysis, trend analysis, and forecasting.
Added 36 mins ago
SA
Automotive Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
Colonial Honda is seeking an experienced Parts Manager to lead its Parts Department in Halifax, Nova Scotia.
Added 50 mins ago
GO
Supervisor, Administrative Operations
Government of Yukon
Whitehorse, YT
- Full-time
The Supervisor, Administrative Operations is responsible for management and replenishment of departmental assets and supplies, taking a lead role in space planning and implementation of…
Added 50 mins ago
CC
Manager, Operating Room & Surgical Booking Services
Canadian College of Health Leaders - Northwestern Ontario Chapter
Grande Prairie, AB
- Full-time
…leadership role is responsible for overseeing the day-to-day operations of the Operating Room and Surgical Booking teams, ensuring safe, efficient, patient-centered care and optimal…
Added 50 mins ago
CC
Chief Executive Officer
Canadian College of Health Leaders - Northwestern Ontario Chapter
Clarington, ON
- Full-time
A unique opportunity to build, lead and shape the future of primary care in Durham Region.
Added 50 mins ago
VE
Project Coordinator
VINCI Energies
Cranbrook, BC
- Full-time
Coquitlam Ridge Constructors is currently seeking a team-oriented, self-motivated, and dedicated individual to join our Operations department as a Project Coordinator.
Added 50 mins ago
VE
Civil Superintendent – Infrastructure & Road Construction
VINCI Energies
Surrey, BC
- $125,000 to $155,000 CAD / year
- Full-time
The Superintendent is responsible for the planning, scheduling, and execution of construction operations. This role ensures that projects are built in alignment with the company’s safety…
Added 50 mins ago
OI
Continuing Care Assistant (CCA) Program Manager
Oxford International
Halifax, NS
- $100,000 to $800,000 CAD / year
- Full-time
Along with the managerial team you will supervise (Practicum Placement Coordinator, Program Advisor, and Lead Instructor), you will oversee all aspects of program operations, including…
Added 1 hour ago
SC
shift supervisor - Store# 04705, TOWN CENTER MALL
Starbucks Coffee Company
Powell River, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 00151, SEABUS
Starbucks Coffee Company
Vancouver, BC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
shift supervisor - Store# 04085, SPRING GARDEN RD & QUEEN
Starbucks Coffee Company
Halifax, NS
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 1 hour ago
SC
chef de quart - Store# 18568, 71 BLVD DE LA GAPPE
Starbucks Coffee Company
Gatineau, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…

Fiat Republic

Customer Success Manager

ON, Canada
Ontario, Canada, Canada

Base salary of C$90,000 - C$105,000. · Full-time

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Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.
Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Own client relationships from contract signature through onboarding, activation, retention, escalations, billing, and account expansion. Build the Customer Success function, maintain accurate client health data in HubSpot, and partner with Sales, Operations, Product, Compliance, and Finance to improve client outcomes and revenue retention.

Requirements

Requires 5+ years of Customer Success or Account Management experience with B2B clients in payments, banking, fintech, or crypto, plus a record of owning retention and growing accounts. Candidates should understand payment operations and KYB, be confident with senior stakeholders, use a data-driven approach and CRM, respond promptly, be available to start at 6am or 7am Eastern, and be eligible to work in Canada.

Skills

Customer Success
Account Management
Client Onboarding
Client Retention
Revenue Growth
Payment Operations
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
Stakeholder Management
Escalation Management
Client Health Scoring
HubSpot
Data-Driven Decision-Making
Regulatory Compliance

Benefits

Uncapped Commission
Contract Renewal Bonus
Hybrid Working
Early Finish
Opportunity to Build a Customer Success Function

Visa sponsorship

Not detected in the job text

Keywords

B2B Neobank
Fintech
Digital Assets
Fiat Payments
API
EUR
GBP
USD
DNB
FCA
FINTRAC
Bank of Canada
Customer Success
Client Onboarding
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
HubSpot
Client Health Scores
Gross Revenue Retention
Net Revenue Retention
Churn Prevention
Account Expansion
Quarterly Business Reviews
Payment Operations
Regulated Financial Services
Compliance
WhatsApp
Telegram

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