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Added 55 mins ago
SD
Cashier Manager, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 55 mins ago
TH
Associé(e) aux caisse (temps partiel)
The Home Depot
Canada
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 55 mins ago
TH
Cashier Part Time - NIAGARA FALLS
The Home Depot
Niagara Falls, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 1 hour ago
T
Project Manager II, Payments
TD
Toronto, ON
- Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 1 hour ago
RB
Director, Business Marketing – Canada
Royal Bank of Canada
Toronto, ON
- Full-time
…Investment Banking, Global Markets, Sustainable Finance, Global Transaction Banking, and Research. Reporting to the Global Head of Client & Marketing Strategy, you drive business growth by…
Added 2 hours ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
T
Senior Manager, TDS Operations
TD
Toronto, ON · Montreal, QC
- Full-time
…Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the…
Added 2 hours ago
C
Sr. Relationship Manager, Real Estate Finance
CIBC
London, ON
- Full-time
As a Sr. Relationship manager, Real Estate Finance, you will manage key client relationships and coordinate the execution of secured and unsecured revolvers, property acquisition financing,…
Added 2 hours ago
Senior Financial Analyst - Financial Planning and Analysis
Enercare
Markham, ON
Experience in advisory (valuation or transaction services) or private equity is considered an asset
Added 2 hours ago
SD
Cashier Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
W
(CAN) Customer Service Manager
Walmart
Goderich, ON
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 2 hours ago
W
(CAN) Self Checkout Attendant/Part Time Temp
Walmart
Waterloo, ON
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 2 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Kamloops, BC
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 3 hours ago
T
Sr. Business Systems Analyst Specialist, TD Securities
TD
Toronto, ON
- Full-time
…clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending…
Added 3 hours ago
Branch Manager
Money Mart
Duncan, BC
Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40…
Added 3 hours ago
SD
Cashier Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
W
self checkout attendant
Walmart
Leamington, ON
- Part-time
Supports the promotion of company sponsored programs, including credit card services, product protection plans, and charitable initiatives, when applicable.
Added 3 hours ago
W
Customer Service Manager
Walmart
Leamington, ON
- Full-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 3 hours ago
TH
Cashier Part Time - MISSISSAUGA S
The Home Depot
Mississauga, ON
- Part-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 3 hours ago
T
Operations Analyst III
TD
Mississauga, ON
- Full-time
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
Added 4 hours ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 4 hours ago
AW
Banking Administrator
Aviso Wealth
Remote, Canada
- $46,000 to $55,000 CAD / year
- Full-time
- Remote
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 4 hours ago
R
Account Service Representative - Night Shift- EN
RBC
Montreal, QC
- Part-time
Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager.
Added 4 hours ago
O
Transportation Clerk
OPENLANE
Ayr, ON · Kitchener, ON · CAN - ON - Ayr (Kitchener)
- Full-time
…supporting the administrative tasks related to our logistics services. This includes data entry into company systems, dispatching drivers, arranging for sublet transportation carriers, and…
Added 4 hours ago
RU
Manager, Value Creation
RSM US LLP
Toronto, ON
- Full-time
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize…

Fiat Republic

Customer Success Manager

ON, Canada
Ontario, Canada, Canada

Base salary of C$90,000 - C$105,000. · Full-time

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Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.
Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

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More about this job

Responsibilities

Own client relationships from contract signature through onboarding, activation, retention, escalations, billing, and account expansion. Build the Customer Success function, maintain accurate client health data in HubSpot, and partner with Sales, Operations, Product, Compliance, and Finance to improve client outcomes and revenue retention.

Requirements

Requires 5+ years of Customer Success or Account Management experience with B2B clients in payments, banking, fintech, or crypto, plus a record of owning retention and growing accounts. Candidates should understand payment operations and KYB, be confident with senior stakeholders, use a data-driven approach and CRM, respond promptly, be available to start at 6am or 7am Eastern, and be eligible to work in Canada.

Skills

Customer Success
Account Management
Client Onboarding
Client Retention
Revenue Growth
Payment Operations
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
Stakeholder Management
Escalation Management
Client Health Scoring
HubSpot
Data-Driven Decision-Making
Regulatory Compliance

Benefits

Uncapped Commission
Contract Renewal Bonus
Hybrid Working
Early Finish
Opportunity to Build a Customer Success Function

Visa sponsorship

Not detected in the job text

Keywords

B2B Neobank
Fintech
Digital Assets
Fiat Payments
API
EUR
GBP
USD
DNB
FCA
FINTRAC
Bank of Canada
Customer Success
Client Onboarding
Know Your Business (KYB)
Payment Rails
Reconciliation
Invoicing
HubSpot
Client Health Scores
Gross Revenue Retention
Net Revenue Retention
Churn Prevention
Account Expansion
Quarterly Business Reviews
Payment Operations
Regulated Financial Services
Compliance
WhatsApp
Telegram

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