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Added 10 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
North Vancouver, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 10 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
North Vancouver, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 10 mins ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - KT West Cluster Office
- Full-time
Water is our business and our passion. It can be yours too. The water professionals at OCWA know the value of water better than anyone. Our work benefits communities across Ontario every…
Added 10 mins ago
R
Financial Planner Relationship Manager
RBC
Stratford, ON
- Full-time
Cultivate relationships with service partners and local markets to optimize business opportunities and referrals
Added 10 mins ago
T
DevOps Engineer
TD
Toronto, ON
- Full-time
$126,800 - $164,100 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 10 mins ago
GF
Corporate Account Manager - Toronto or Southwestern ON
GoodLife Fitness
London, ON
- Full-time
The Corporate Account Manager role is responsible for generating revenue for GoodLife Fitness by establishing new business-to-business partnerships within an assigned territory for GoodLife…
Added 24 mins ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
…best practices. Build and maintain relationships with local business communities, media, municipal staff, and other related organizations as appropriate. Clear understanding of the City as…
Added 24 mins ago
Sr Advr, Bus Cont & Emerg Pln
Hydro One Networks Inc
To Be Determined, ON
Reporting to the Senior Manager of Emergency Management, the successful candidate will be responsible for supporting and leading:
Added 24 mins ago
Labour Relations Manager
Hydro One Networks Inc
Toronto, ON
As a subject matter expert with respect to labour relations, the LR Manager is able to effectively influence others and act as a key advisor within Human Resources and to other business…
Added 24 mins ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital delivery and workplace modernization programs, overseeing the planning and execution of sustainment…
Added 24 mins ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Assist the Process and Reporting Manager in business process development, reporting, SharePoint administration and CRM related initiatives within the Account Management organization.
Added 55 mins ago
T
DevOps Engineer
TD
Toronto, ON
- Full-time
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 55 mins ago
C
Director of Health, Safety & Environment
Clutch
Mississauga, ON
- Full-time
…function for a high-growth, multi-site production and logistics business. You will own the enterprise HSE mandate: setting the strategy, building the team and systems, shaping the culture,…
Added 1 hour ago
LC
Grocery Department Manager
Loblaw Companies Limited
Lloydminster, AB
- Full-time
Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to…
Added 1 hour ago
W
Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
Interpersonal: Builds appropriate, constructive, and effective business relationships throughout the organization; uses diplomacy and tact; accessible and approachable in relationships with…
Added 1 hour ago
K
Seasonal Sales Associate (Devonshire Mall)
Knix
Windsor, ON
- $18.95 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 1 hour ago
BT
Accounting and Assurance Manager
Baker Tilly Canada
Leamington, ON
- Full-time
We are looking for an Accounting and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 1 hour ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
As our business continues to grow, we are looking for a motivated and results-driven Business Development / Sales Account Manager to expand our dealer network, develop new business…
Added 1 hour ago
K
Seasonal Sales Associate (McArthur Glen)
Knix
Richmond, BC
- $19.7 CAD / hour
- Temporary
Escalate any issues or opportunities as required to the Manager on Duty.
Added 1 hour ago
MS
Sales Manager - Party & Events
Michaels Stores
Sault Ste. Marie, ON
- Full-time
Store - SAULT STE MARIE, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This…
Added 1 hour ago
WI
Outside Sales Representative
Winwire International Inc.
Mississauga, ON
- Contract
Visit and close. Meet the owner or manager at their store, restaurant, clinic, auto shop or trade business, and play them a live AI receptionist call on your phone. They hear it answer, and…
Added 2 hours ago
PV
Full - Time Keyholder
Pet Valu
Pickering, ON
- Full-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 2 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 2 hours ago
TS
Customer Service Specialist
TCL Supply Chain (Supply Chain)
Acheson, AB
- Temporary
Assist Business Development Manager with account growth strategy
Added 2 hours ago
U
Associate Manager - Community Team (Assassin's Creed)
Ubisoft
Montreal, QC
- Full-time
…content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on…

Fiat Republic

Customer Success Manager

ON, Canada
Toronto, ON, M6K 0C7, Canada

Base salary of C$90,000 - C$105,000. · Full-time

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Applications open in a new tab.

Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.

Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will own the client lifecycle from onboarding to transaction growth, ensuring clients go live efficiently and remain engaged. They will manage a portfolio of clients, handle escalations, and drive revenue retention through proactive health monitoring and expansion opportunities.

Requirements

Candidates must have 5+ years of experience in B2B customer success or account management within the fintech, banking, or payments sectors. Strong operational knowledge of payment rails and CRM tools is required, along with the ability to work early hours to align with European time zones.

Skills

Customer Success
Account Management
B2B
Fintech
Payments
Banking
Crypto
HubSpot
CRM
Onboarding
KYB
Payment rails
Reconciliation
Invoicing
Data-driven
Stakeholder management

Benefits

Uncapped 4% commission on collected revenue
Flat bonus for contract renewals
Hybrid working

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B
Neobank
Fiat
Digital assets
API
Fintech
Onboarding
Compliance
Operations
HubSpot
CRM
KYB
Payment rails
Reconciliation
Invoicing
Revenue retention
Churn management
Account management
Stakeholder management
Crypto
Banking
EMI
Data-driven
Regulatory environment

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