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Added 3 mins ago
CG
General Manager (Food Services) 2 year contract
Compass Group Canada
Burnaby, BC
- Full-time
We are seeking an experienced and dynamic General Manager to oversee the operations. The ideal candidate will be responsible for managing all aspects of the operation, ensuring a high level…
Added 3 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
Shape Market Strategy: Translate commodity outlooks, regional investment patterns, regulatory drivers and client capital plans into focused account, geography and service-line priorities.
Added 3 mins ago
C
Transmission Lines Engineer-In-Training (Civil)
CIMA+
Saskatoon, SK
- $71,200 to $97,900 CAD / year
- Full-time
…make sure that they feel valued, appreciated, and part of the team. You could even become a shareholder in the…
Added 3 mins ago
RT
Client Success Manager
Rivercity Technology Services Ltd.
Saskatoon, SK
- Full-time
The Client Success Manager is a full-time, on-site role in Saskatoon, reporting to the CEO. You'll be the person our clients know and trust most at Rivercity.
Added 3 mins ago
AS
Production Support Analyst
Ardent SoftSol Inc.
Toronto, ON
- $50 to $54 CAD / hour
- Contract
Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
Added 18 mins ago
CB
National Account Manager
Canadian Bar Association
Ottawa, ON
- Full-time
Reporting to the Senior Manager, Membership Strategy, the National Account Manager (NAM) is responsible for managing and growing the association’s national accounts and driving membership…
Added 18 mins ago
PC
Client Service Associate
PBY Capital
Toronto, ON
- Full-time
…select group of investment strategies and delivers ongoing service, support, and investment insight to our clients and their team of investment professionals. Our first partner portfolio…
Added 18 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
Shape Market Strategy: Translate commodity outlooks, regional investment patterns, regulatory drivers and client capital plans into focused account, geography and service-line priorities.
Added 18 mins ago
PC
Service Management Analyst
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Reporting to the Manager, the Service Management Analyst position will play a key role in the ITSM practices team, responsible for practicing key ITIL functions to exceed our governing…
Added 18 mins ago
T
VP, Advanced Client Analytics
TD
Toronto, ON
- Full-time
TD has a bold ambition to become the undisputed leader in Client Experience. The Client Experience team serves as the enterprise steward of client experience across TD, accountable for…
Added 19 mins ago
Sales Associate
Laura Canada
Red Deer, AB
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 19 mins ago
Residence Worker, Mental Health
Connective
Coquitlam, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 33 mins ago
SC
Physiotherapist
Stellar Consulting Solutions, LLC
Toronto, ON · Scarborough, ON
- Contract
…delivered in clients' homes and community settings using a client-centred, holistic approach. Reporting to: Manager, Seniors Support…
Added 33 mins ago
BM
Retail Team Lead / Area Supervisor
Brand Momentum
Vancouver, BC
- $60,000 CAD / year
- Full-time
As the primary owner of field execution in your territory, you will act as the key point of contact for your team and regional operations, partnering closely with the Field Manager to…
Added 48 mins ago
R
Financing Specialist
RBC
Langley (District), BC · Vancouver, BC
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 48 mins ago
T
Customer Experience Associate
TD
Burnaby, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 48 mins ago
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Personal Banker Trainee - Korean, Vietnamese, Mandarin and/or Cantonese are considered an asset
TD
Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 48 mins ago
T
Associate, Private Wealth
TD
Toronto, ON
- Full-time
Do you excel at client experience, strategic initiatives, and administration? We're looking for a dynamic professional who is committed to serving clients, colleagues, and cross-team…
Added 48 mins ago
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Personal Banking Associate Trainee
TD
St. Albert, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 48 mins ago
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Customer Experience Associate
TD
Duncan, BC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 48 mins ago
B
Personal Banking Associate
BMO
Toronto, ON
- Full-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 48 mins ago
FC
Track Manager
FCC Construcción
Toronto, ON
- Full-time
The Track Manager plays a key role in supporting the successful delivery of GO Rail Expansion – On-Corridor Project. This position is responsible for leading and managing track construction…
Added 48 mins ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Ottawa, ON
- Full-time
The RBC Dominion Securities Management team located in Ottawa Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager…
Added 48 mins ago
SO
Reconstruction Project Manager
SERVPRO of Vacaville / Dixon
Vancouver, BC
- Full-time
SERVPRO is looking for a Construction Field Project Manager!
Added 48 mins ago
E
Site Project Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Site Project Manager owns end-to-end delivery of CoolIT liquid-cooling deployments at assigned customer sites, from project handoff and site readiness through commissioning, customer…

Fiat Republic

Customer Success Manager

ON, Canada
Toronto, ON, M6K 0C7, Canada

Base salary of C$90,000 - C$105,000. · Full-time

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Job details

Pay: Base salary of C$90,000 - C$105,000.
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

About Fiat Republic

Fiat Republic is a regulated B2B neobank for businesses that move money between fiat and digital assets. Through a single API, our clients open accounts, access local payment rails, safeguard funds and settle instantly in EUR, GBP and USD.

We are licensed by the DNB in the Netherlands and the FCA in the UK, and registered with FINTRAC and the Bank of Canada. Our team of around 40 people works across London, Amsterdam, Kraków and Toronto, and we are backed by Speedinvest, Credo, Fabric, Inovo, Kraken Ventures and SoftBank.

The Opportunity

We are hiring our first Customer Success Manager to own our clients after they sign. You will get them live fast, keep them happy, catch churn before it happens and grow revenue from our existing client base.

Most of our clients and much of our team are in Europe, so this role starts at 6am or 7am Eastern. You get the morning with Europe and finish your day early.

This is a senior role. You will build our Customer Success function from scratch and shape how we look after every client.

How We Work

We are a small team competing with much bigger players. We win on speed and ownership.

Every lead and every client message gets a response the same day.
WhatsApp and Telegram are our default channels, and we pick up the phone when it counts.
After every meeting, next steps and dates go out the same day, and we chase until they happen.
We lead with how we win. When something blocks a deal or a client, we find the person who can solve it and come back with the answer.
You own your work end to end. Nobody has to chase you.

Get Clients Live

Own every client from signature to first transaction.
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Chase blockers daily, on our side and the client's, until the client is live.
Make sure live clients reach meaningful transaction volumes.

Keep Clients

Own a portfolio of clients across Europe, the UK and Canada as their first point of contact.
Run regular check-ins and quarterly business reviews with priority clients.
Build client health scores in HubSpot using volumes, balances, support tickets and payment behavior, and act on early warning signs.

Own churn. For every at-risk client, know the reason, the last contact and the revenue at risk, and have a plan to keep them.
Handle escalations end to end with Operations, Product and Compliance.
Own client-facing billing questions and work with Finance so invoices are paid on time.

Grow Clients

Spot expansion opportunities; new currencies, accounts, payment rails, corridors and third-party payments.
Close expansions yourself once a client is past its first 4 months, and work with Sales on the largest ones.
Hold targets on gross and net revenue retention.

Be the Voice of the Client

Bring recurring issues and requests to Product, Operations and Compliance, backed by numbers.
Keep HubSpot accurate for every client; health, activity, opportunities and risks.

What You Bring

5+ years in Customer Success or Account Management with B2B clients in payments, banking, fintech or crypto.
A track record of owning retention numbers and growing accounts.
A solid understanding of payment operations; onboarding and KYB, payment rails, reconciliation and invoicing.
Confidence with founders and senior stakeholders as well as operations teams.
Pace and follow-through. Every client message gets a response the same day.
Willingness to start your day at 6am or 7am Eastern.
Experience with HubSpot or a similar CRM, and a data-driven approach to client health.
Comfort working in a regulated environment where not every request can be met straight away.
Eligibility to work in Canada.

Nice to Have

Experience at an EMI, bank, payments provider or crypto company.
French or another European language.

What Success Looks Like

Signed clients go live faster, and the onboarding backlog is cleared.
No surprise churn.
Net revenue retention above 100%.
Invoices paid on time.
Our Sales team spends its time winning new business.

What We Offer

Base salary of C$90,000 - C$105,000.
Uncapped 4% commission on collected revenue for 12 months on every upsell and expansion you close after a client's first 4 months.
A flat bonus for every contract renewal you secure.
Hybrid working from our Toronto office in King West.
An early start and an early finish.
The chance to build Customer Success at a growing regulated fintech.

We appreciate all applicants for their interest. Please note that only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Customer Success Manager will own the client lifecycle from onboarding to transaction growth, ensuring clients go live efficiently and remain engaged. They will manage a portfolio of clients, handle escalations, and drive revenue retention through proactive health monitoring and expansion opportunities.

Requirements

Candidates must have 5+ years of experience in B2B customer success or account management within the fintech, banking, or payments sectors. Strong operational knowledge of payment rails and CRM tools is required, along with the ability to work early hours to align with European time zones.

Skills

Customer Success
Account Management
B2B
Fintech
Payments
Banking
Crypto
HubSpot
CRM
Onboarding
KYB
Payment rails
Reconciliation
Invoicing
Data-driven
Stakeholder management

Benefits

Uncapped 4% commission on collected revenue
Flat bonus for contract renewals
Hybrid working

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
B2B
Neobank
Fiat
Digital assets
API
Fintech
Onboarding
Compliance
Operations
HubSpot
CRM
KYB
Payment rails
Reconciliation
Invoicing
Revenue retention
Churn management
Account management
Stakeholder management
Crypto
Banking
EMI
Data-driven
Regulatory environment

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