Sales & Operational Support Specialist (contract with possible extension)

Company Description

Fiberlink Inc., founded in Toronto in 1999, is a leading North American supplier of fiberglass reinforcements and core materials for the composites and building materials industries. The company serves manufacturers across sectors such as construction, transportation, marine, sporting goods, recreational vehicles, wind energy, windows, and doors. With multiple warehouse locations across Canada and the United States, Fiberlink can ship regionally to reduce lead times and enhance customer service. Backed by over 20 years of experience, Fiberlink focuses on meeting customers’ manufacturing needs through trusted products, nationwide reach, and a dedicated technical and logistics support team. The organization emphasizes long-term partnerships and comprehensive solutions tailored to diverse industrial applications.

Role Description

The Sales & Operational Support Specialist (contract with possible extension) is a full-time, on-site role based in Markham, ON. This role supports the sales team and daily operations through order processing, customer inquiries, and coordination with warehouse and logistics teams to ensure accurate and timely deliveries. The specialist will assist with preparing quotes, maintaining customer records, tracking inventory-related information, and following up on open orders and backorders. Day-to-day responsibilities include responding to customer service requests, supporting sales initiatives, preparing basic sales reports, and helping onboard and train team members on internal processes and systems. The role may also involve liaising with manufacturing and technical teams to resolve issues and provide clear, professional communication to customers and internal stakeholders.

Qualifications & Skills

Experience: Previous experience in sales support, operations, or an industrial/distribution setting is preferred.

Tech-Savvy: Must be an AI avid user with a strong interest in utilizing artificial intelligence and digital tools to optimize workflows.

Communication: Excellent written and verbal communication skills in English.

Languages: Fluency in Mandarin or Cantonese is considered a strong asset.

Attributes: A proven team player with a strong work ethic, exceptional multi-tasking abilities, and the capacity to learn new systems quickly

What We Offer

Competitive salary based on experience. ($40,000-$60,000)

A supportive, dynamic, and collaborative team environment.

Opportunities for professional growth and learning.