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Added 13 mins ago
Senior Manager, Customer Marketing
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Fidelity Canada

Business Project Manager - Digital Transformation

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Job Description

Current work authorization for Canada is required for all openings.

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Company Overview

At Fidelity Canada, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview

The Business Project Manager - Digital Transformation is a key contributor to the Digital Transformation Office, driving change across FIC to advance a client-centric and highly digital organization. This individual is responsible for leading initiatives that support the digitalization strategy, delivering change management projects, providing comprehensive support for business-led digital initiatives, and enhancing organizational capabilities to address operational inefficiencies and identify opportunities for improvement.

How You’ll Make an Impact

Business Project Management:

Plan and lead execution of business change management projects to successful completion
Support business stakeholders in achieving desired improvement in support of the digitalization strategy
Plan and execute business initiatives that drive digitalization by:

-Identifying resources required

-Developing a project plan with milestones

-Leading change management planning and execution activities

-Directing and managing day-to-day assigned tasks

-Collaborating with technology and business stakeholders

-Managing vendor and client relationships as required

Support Digitalization Efforts:

Lead discovery work for business initiatives supporting digitalization as required
Lead customer journey mapping exercises with business stakeholders and complete the related documentation
Prepare effective communications and presentations for working teams and senior management
Support digitalization initiatives by providing business oversight, documenting needs/requirements, and driving effective change management practices
Engage with strategic business and technology initiatives focused on enhanced client experience and/or operational effectiveness
Contribute to development of collaborative solutions, by leveraging technology and business expertise across Fidelity enterprise, and focusing on integrated, long-term strategy

Monitor and track progress of initiatives:

Solicit input from key stakeholders to track and report on progress of digitalization initiatives
Monitor and track costs, benefits, and other key performance indicators for the digitalization portfolio
Manage reporting on digitalization initiatives for FIC
Support the preparation of effective communications and presentations for business stakeholders and senior management

The Expertise You Bring:

Excellent listening, written, verbal, and presentation skills, with the ability to effectively communicate with stakeholders at all levels of the organization
Excellent knowledge of project management practices and methodologies
Strong analytical and critical thinking skills
Organizational awareness, focus on key partnerships, teamwork and relationships building
Drive for results, with ability to deal with and bring consensus to contentious issues
Solid understanding of finance industry and core business processes
Solid understanding of technology trends, and ability to learn technology quickly
Innovation and creativity

What We Are Looking For:

Minimum College degree (3-year program). Post-secondary education in the areas of IT, Business, or equivalent work experience
Minimum of 3 years’ work experience in roles related to Project Management, or Business Analysis/Management
Minimum of 3 years’ experience in the financial industry
Customer journey mapping experience is an asset

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today - and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation ( base salary plus target bonus ) ranges from $117,000 to $129,000, based on your experience and qualifications.

• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution - no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization - an opportunity to step into a role where your talents will make a meaningful difference.

Some of the ways we’ll help you feel valued and supported as part of our team:

Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•   Canada's Top 100 Employers
o   Greater Toronto's Top Employers
o   Canada's Top Family-Friendly Employers
o   Canada's Top Employers for Young People

•   Great Place To Work® Certified
o   Best Workplaces for Inclusion
o   Best Workplaces for Mental Wellness
o   Best Workplaces for Today's Youth
o   Best Workplaces for Women
o   Best Workplaces in Financial Services & Insurance
o   Best Workplaces in Ontario
o   Best Workplaces with Most Trusted Executive Teams

•   LinkedIn Top Companies in Canada

•   Human Resource Director (HRD) - Best Place To Work
o   HRD - 5-Star Benefit Program
o   HRD - 5-Star Diversity & Inclusion Employer

Designations
•   Canadian Compassionate Companies – Certified
•   Benefits Canada's Workplace Benefits Award - Future of Work Strategy
•   TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
•   Canadian HR Reporter's Most Innovative HR Team

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More about this job

Responsibilities

The Business Project Manager leads digital transformation initiatives by planning and executing change management projects to improve operational effectiveness. They are responsible for collaborating with stakeholders to document requirements, track project performance, and drive the digitalization strategy.

Requirements

Candidates must have at least 3 years of experience in project management or business analysis within the financial industry. A minimum of a 3-year college degree in IT, Business, or a related field is required.

Skills

Project management
Business analysis
Change management
Digital transformation
Customer journey mapping
Stakeholder management
Financial industry knowledge
Strategic planning
Communication skills
Analytical skills
Critical thinking
Vendor management
Reporting
Process improvement
Technology trends

Benefits

RRSP contribution
Health benefits
Mental health services
Parental leave top-up
Home office equipment allowance
Paid volunteer days
Professional development
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Digital Transformation
Project Management
Business Analysis
Change Management
Financial Industry
Customer Journey Mapping
Stakeholder Management
Operational Efficiency
Strategic Planning
Vendor Management
KPI Tracking
Digitalization Strategy
Reporting
Process Improvement
Technology Trends
Hybrid Work
RRSP
Professional Development
Tuition Reimbursement
Mental Health Support

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