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Added 1 month ago
Y
Supervisor - Registered Nurse - Brooklyn
YAI
Scots Bay, Kings Subdivision B, NS · Kings, Subdivision A
- Full-time
Under the supervision of Assistant Director - Program Nursing and at the direction of nursing and program leadership teams, the Supervisor - Registered Nurse is responsible for oversight…
Added 5 months ago
D
Assistant Team Leader
Dollarama
West Lincoln Township, Ontario · Smithville, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 4 months ago
D
Assistant Team Leader
Dollarama
Mont-Joli, Quebec
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 4 months ago
D
Assistant Team Leader
Dollarama
St. Albert, Alberta
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 4 months ago
TB
Assistant General Manager - Marlin Bar
Tommy Bahama
King, Ontario
- Full-time
Medical, dental, and vision coverage, 401(k) with company match, Employee Stock Purchase program and more available to eligible full-time employees
Added 5 months ago
SW
ScotiaMcLeod Assistant Branch Manager - Vancouver
Scotia Wealth Management
Vancouver, British Columbia
- Full-time
As the Assistant Branch Manager you will be an integral member of the Branch Leadership team. You will contribute to the overall success of the branch and ensure a high level of client…
Added 4 months ago
D
Assistant Team Leader
Dollarama
Trois-Rivières, Quebec
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 3 months ago
F
Assistant Property Manager
Fitzrovia
Toronto, ON
- $70,000 to $80,000 CAD / year
We are seeking an experienced and motivated Assistant Property Manager to join our dynamic team. In this role, you will be a key team leader responsible for delivering exceptional resident…
Added 3 months ago
FC
Client Support Manager
Fidelity Canada
Toronto, ON
- Full-time
3+ years’ experience in service or operations support roles in financial services industry, preferably within the brokerage/carrying/custodian industry
Added 2 months ago
Pharmacy Assistant II - FT
Sobeys
Sydney, NS
Assist with other pharmacy operations as required
Added 3 months ago
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Pharmacy Assistant
Walmart
Cochrane, AB
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 2 months ago
P
Store Manager-Pickering Town Centre
Pandora
Pickering, ON
- Full-time
…sales. As the Store Manager, you will coach and manage a team of Assistant Store Manager, Sales Leads and Sales…
Added 3 months ago
JC
Assistant Manager
JYSK Canada
Moose Jaw, SK
- Full-time
As the Assistant Manager, you will assist the store management team in instilling the company values and customer promises within your team and in the store through modeling, coaching, and…
Added 1 month ago
HR
Assistant Manager, Restaurant
Hard Rock Hotel & Casino Ottawa
Ottawa, ON
- Full-time
The Assistant Food & Beverage Manager oversees all aspects of managing the Food & Beverage areas (dining room, gaming floor, outlets, etc.) with support of the Food & Beverage Supervisors…
Added 4 months ago
D
Assistant Team Leader
Dollarama
Corner Brook, Newfoundland and Labrador
- $16.6 to $17.35 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 4 months ago
D
Team Leader
Dollarama
Mirabel, Quebec
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 4 months ago
AH
Physiotherapist II
Alberta Health Services
Spirit River, Alberta
- Full-time
…complex clinical cases and provide clinical leadership within the program or service area to ensure safe, efficient and effective client care. You will ensure physiotherapy practice is…
Added 4 months ago
M
Survey Assistant
McElhanney
Edmonton, Alberta
- Full-time
McElhanney has an opportunity for a Survey Assistant to join our team in Edmonton!
Added 3 months ago
CP
Asst Manager Food Production & Operations
Canco Petroleum
Kelowna, BC
- $45,000 to $55,000 CAD / year
- Full-time
Canco is seeking an experienced and detail-oriented Assistant Manager, Food Production & Operations. The Assistant Manager, Food Production & Operations is directly reporting to the Program…
Added 1 month ago
MO
Superviseur(e) Transport, Dimanche au Mercredi, Mercredi au Samedi, 10am-8:30pm
Martin-Brower of Canada Co.
Baie-D'Urfé, QC
- Full-time
The ‘Transportation Supervisor’ role oversees transportation operations of a dedicated McDonald's distributorship with responsibility for planning/scheduling of manpower and equipment of…
Added 1 month ago
LS
Project Assistant – Capital Projects
Langley School District #35
Langley (District), BC · Langley, BC
- Full-time
Position - Project Assistant – Capital Projects
Added 1 month ago
GD
Dynamite - Assistant Manager - Polo Park
Groupe Dynamite, Inc Garage
Winnipeg, MB
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 1 month ago
FB
Assistant Produce Manager
Farm Boy Inc.
Hamilton, ON
- From $20.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 5 months ago
D
Assistant Team Leader
Dollarama
Conception Bay South, Newfoundland and Labrador
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 5 months ago
E
Sr. Project Manager, Quality Assurance (QA)
Evonik
Burnaby, British Columbia
- Full-time
…time off to support Community Volunteer activities; Financial assistant for fitness memberships. And there is more...access to a Comprehensive Health Promotion program and Regional and…

Fidelity Canada

Client Support Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3+ years’ experience in service or operations support roles in financial services industry, preferably within the brokerage/carrying/custodian industry
Posting language: English
Posted: Jul 23, 2026

Original job description

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
Current work authorization for Canada is required for all openings.
The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

What We Do

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearingcanada.fidelity.com/

What You Will Do:
The Client Support Manager has a thorough understanding of FCC’s product suite and system set-ups/challenges, allowing them to use their skills and knowledge to support our clients (Introducing Broker and Portfolio Manager clients) of FCC. Their use of the tools provided to them and ability to execute solutions to meet client expectations is critical to success in this role. They are responsible for resolving incidents and triaging where required.

Research and resolve customer issues relating to Product offerings including mission critical support requests and application defects. Analyze issues and recommend solutions.
Perform advanced troubleshooting in a multi-channel environment (phone, email etc.) to solve escalated customer issues, and to help raise the bar of our front- line support team..
Provide support and training where deemed necessary on FCC applications offered to clients.
Completes technical support system requests for clients such as technical issues and specific customization to the client.
Handle escalated support issues (problem/issue triage, management, and escalation) with strong decision making capabilities on recognizing the impact and when to escalate to the next level, ensuring clear and effective communication throughout the cycle of support; providing end-user assistance where required until the issue has been resolved.
Translate new product information into customer-facing support content, ensuring existing content is maintained and is up-to-date.

What We’re Looking For:

3+ years’ experience in service or operations support roles in financial services industry, preferably within the brokerage/carrying/custodian industry
Completion of 3-year post-secondary education or equivalent work experience
Broadridge (Dataphile experience) is an asset
Completion of Canadian Securities Course (CSC) is an asset
Bilingual in English and in French is an asset

Expertise You Bring:

Ability to analyze and synthesize information to identify and understand issues and solutions; strong attention to detail
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to learn quickly and effectively prioritize tasks based on clients’ needs, strong customer service focus
Flexibility in working with multiple clients; professional, friendly, calm demeanor, strong ability to represent FCC to our clients
Strong computer skills including proficiency in Office - Excel & Word, Adobe. Ability to learn systems and products quickly and gain an understanding of FCC’s product offerings (Systems)
Excellent verbal and written communication skills - Ability to write effectively, both in person and over the phone/email.
Team player- ability to foster and maintain strong working relationships and work cooperatively with others

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today - and your financial well-being tomorrow.

For this role, your total rewards include:

Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $70,000 to $105,000 CAD based on experience and qualifications.
RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution - no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization - an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•   Canada's Top 100 Employers
o   Greater Toronto's Top Employers
o   Canada's Top Family-Friendly Employers
o   Canada's Top Employers for Young People

•   Great Place To Work® Certified
o   Best Workplaces for Inclusion
o   Best Workplaces for Mental Wellness
o   Best Workplaces for Today's Youth
o   Best Workplaces for Women
o   Best Workplaces in Financial Services & Insurance
o   Best Workplaces in Ontario
o   Best Workplaces with Most Trusted Executive Teams

•   LinkedIn Top Companies in Canada

•   Human Resource Director (HRD) - Best Place To Work
o   HRD - 5-Star Benefit Program
o   HRD - 5-Star Diversity & Inclusion Employer

Designations
•   Canadian Compassionate Companies – Certified
•   Benefits Canada's Workplace Benefits Award - Future of Work Strategy
•   TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
•   Canadian HR Reporter's Most Innovative HR Team

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More about this job

Responsibilities

The Client Support Manager resolves technical incidents and application defects for brokerage and portfolio manager clients. They are responsible for triaging escalated issues, providing client training, and maintaining customer-facing support content.

Requirements

Requires 3+ years of experience in financial services operations support and a 3-year post-secondary education or equivalent. Proficiency in Broadridge/Dataphile and completion of the Canadian Securities Course are considered assets.

Skills

Client Support
Incident Resolution
Technical Troubleshooting
Financial Services Operations
Customer Service
Analytical Thinking
Communication Skills
Microsoft Excel
Microsoft Word
Adobe
Problem Triage
Training Delivery

Benefits

Discretionary Performance Bonus
RRSP Contribution

Visa sponsorship

Not detected in the job text

Keywords

Fidelity Clearing Canada
Brokerage
Custodian
Broadridge
Dataphile
Canadian Securities Course
CSC
Financial Services
Incident Management
Technical Support
Client Relations
Triage
Back-office Support
Trade Execution
Clearing

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