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Product and Content Specialist
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University of Saskatchewan
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Outreach and Engagement Specialist
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Communications Specialist I - Strategic Communications Planning and Content
University of Waterloo
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World Vision Canada
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The Content Design Specialist within the Product team at World Vision Canada plays a critical role on the Impact Journey team, bringing content expertise to translate product vision and…
Social Media & Content Specialist
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Content Specialist
Quadient
Markham, ON
$58,200 to $72,800 CAD / year
Full-time
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Content Specialist
Quadient
Markham, ON
$58,200 to $72,800 CAD / year
Full-time
We’re looking for a Content Specialist who can transform campaign messaging, product information, and long-form assets into clear, engaging copy across digital, social, UX, and campaign…
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NKPR
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Public Engagement Specialist (12-month contract)
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Digital Content Specialist
Fidelity Canada
Toronto, ON · Mississauga, ON
Full-time
The Digital Content Specialist is responsible for creating clear, concise and customer-centered content that enhances the digital experience across Fidelity Investments Canada and Investly…
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Cyberimpact
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SOCIAL MEDIA CONTENT SPECIALIST
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Reporting to the Social Media Manager, the Social Media Content Specialist contributes to the creation, planning, publishing, and optimization of content across La Vie en Rose’s social…
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The Senior Content & Communications Specialist leads Eclipse Automation’s editorial and content strategy, shaping how the company tells its story and communicates its value. Working with…
Live Content Marketing Specialist, Live Games
Big Viking Games
Toronto, ON
$61,000 CAD / year
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Big Viking Games is looking for a Live Content Marketing Specialist to support Fish World, one of our long-running live-service games with a loyal player community and recurring content…
Industry & Volunteer Engagement Specialist
THE CANADIAN REAL ESTATE ASSOCIATION
Ottawa, ON
$70,000 to $85,000 CAD / year
Full-time · Contract
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Added 22 hours ago
Engagement & Communications Specialist
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Fidelity Canada

Digital Content Specialist

Toronto, ON, Canada
Mississauga, ON, Canada

Job type: Full-time

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Digital Content Specialist creates customer-centered content to enhance digital experiences across web and mobile platforms. They collaborate with cross-functional teams to ensure content meets accessibility, compliance, and usability standards.

Requirements

Candidates must have a college degree in communications or a related field and at least one year of experience in a UI writing role. Proficiency in UX writing principles, user-centered design, and digital product development processes is required.

Experience

2 to 5 years

Education

bachelor degree

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

UX writing
Content design
Information architecture
User research
Behavioral insights
Usability testing
Customer journey mapping
Agile methodologies
Copywriting
Accessibility standards
Plain language
Digital product development
Stakeholder management
A/B testing
Data analysis

Benefits

Health benefits
Mental health services
Parental leave top-up
RRSP contribution
Home office equipment allowance
Volunteer time off
Professional development
Tuition reimbursement

Minimum pay

$79,000

Maximum pay

$96,000

Pay currency

CAD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Digital Content Specialist
UX Writing
Content Design
Information Architecture
User Research
Behavioral Insights
Usability Testing
Customer Journey Mapping
Agile
Mobile Applications
Responsive Web
Accessibility
Plain Language
Compliance
A/B Testing
Product Discovery
Sprint Planning
Digital Experience
Copywriting
Stakeholder Management

Original job description

Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

How You’ll Make an Impact:

The Digital Content Specialist is responsible for creating clear, concise and customer-centered content that enhances the digital experience across Fidelity Investments Canada and Investly platforms. This role works closely with product managers, UX designers, developers and business

stakeholders to craft intuitive user interface content that guides customers through digital journeys, supports task completion and builds confidence. The Digital Content Specialist applies content design principles, user insights and accessibility standards to create consistent, engaging and

compliant experiences across web and mobile applications.

What You Will Do:

Apply user research, behavioral insights, and analytics to optimize content and improve user understanding.
Produce content that supports task completion and reduces customer friction.
Delivers content that meets accessibility, plain language, legal and compliance standards.
Achieves stakeholder approval and delivery within project timelines.
Adheres to established content standards, style guides and UX writing best practices.
Ensures consistency across customer journeys, products and channels.
Identifies Identify and addresses content gaps, duplication and inconsistencies.
Contributes to the ongoing evolution of content guidelines and reusable content patterns.
Participate in product discovery, design reviews and sprint planning activities.
Provides content recommendations that improve usability and customer experience.
Incorporates stakeholder feedback while advocating for customer needs and best practices.
Delivers content that supports business objectives and user goals.
Uses customer feedback, usability testing and performance data to identify opportunities for improvement.
Recommend content enhancements based on data and observed user behaviors.
Supports A/B testing and content experiments where applicable.
Demonstrates improvements in content effectiveness, customer engagement and task completion

What We’re Looking For

College degree, preferably with communications, copywriting or related specialization or equivalent experience.
1+ years of experience in a UI writing role

Expertise You Bring

Strong understanding of UX writing content design and information architecture principles.
Exceptional writing, editing and proofreading skills, with the ability to simplify complex concepts into clear, concise language.
Knowledge of user-centered design methodologies, usability testing and customer journey mapping.
Understanding of digital product development processes and agile ways of working.
Ability to create content for mobile applications, responsive web experiences and digital products.
Experience working within legal, regulatory or compliance requirements for digital content is an asset.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Total Rewards That Reflect Your Impact
We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today - and your financial well-being tomorrow.

For this role, your total rewards include:
• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from A competitive annual range of $79,000 to $96,000, based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution - no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization - an opportunity to step into a role where your talents will make a meaningful difference.

Some of the ways we’ll help you feel valued and supported as part of our team:

Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [email protected].

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•   Canada's Top 100 Employers
o   Greater Toronto's Top Employers
o   Canada's Top Family-Friendly Employers
o   Canada's Top Employers for Young People

•   Great Place To Work® Certified
o   Best Workplaces for Inclusion
o   Best Workplaces for Mental Wellness
o   Best Workplaces for Today's Youth
o   Best Workplaces for Women
o   Best Workplaces in Financial Services & Insurance
o   Best Workplaces in Ontario
o   Best Workplaces with Most Trusted Executive Teams

•   LinkedIn Top Companies in Canada

•   Human Resource Director (HRD) - Best Place To Work
o   HRD - 5-Star Benefit Program
o   HRD - 5-Star Diversity & Inclusion Employer

Designations
•   Canadian Compassionate Companies – Certified
•   Benefits Canada's Workplace Benefits Award - Future of Work Strategy
•   TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
•   Canadian HR Reporter's Most Innovative HR Team

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