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Added 2 months ago
Administrative Support 3 & 4 Talent Pool (Medicine Hat) 1
Government of Alberta
Medicine Hat, AB
Program support roles serve as a first point of contact for the public, responding to inquiries by phone, email, or in person, and providing information on program requirements, processes,…
Added 2 months ago
Senior Winemaker
Andrew Peller Limited
Oliver, BC
Provide technical mentorship to Winemakers and Assistant Winemakers and create opportunities to broaden their experience across brands, wine styles and winery operations.
Added 2 months ago
FC
Interaction Quality Analyst
Fidelity Canada
Toronto, ON
- Full-time
The Interaction Quality team plays a key role in enhancing client experiences, improving operational quality, and supporting continuous improvement across service and operations functions.
Added 2 months ago
FB
Assistant Produce Manager
Farm Boy Inc.
London, ON
- From $20.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 2 months ago
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Assistant Team Leader
Dollarama
Golden, BC
- $19.9 to $20.3 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
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Assistant Team Leader
Dollarama
Fort Frances, ON
- $18.75 to $19.25 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
D
Assistant Team Leader
Dollarama
Nipawin, SK
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
D
Team Leader
Dollarama
Golden, BC
- $20.4 to $21.02 CAD / hour
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 2 months ago
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Team Leader
Dollarama
Thompson, MB
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 2 months ago
D
Assistant Team Leader
Dollarama
Mont-Laurier, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
D
Assistant Team Leader
Dollarama
Terrace, BC
- $19.9 to $20.3 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
D
Assistant Team Leader
Dollarama
Quebec, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
D
Assistant Team Leader
Dollarama
Cowansville, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
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Team Leader
Dollarama
Longueuil, QC · St-Hubert, QC
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 2 months ago
D
Assistant Team Leader
Dollarama
Notre-Dame-des-Prairies, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
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Assistant Team Leader
Dollarama
Calgary, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
D
Assistant Team Leader
Dollarama
Keswick, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
D
Assistant Team Leader
Dollarama
Bedford, NS
- $17.1 to $17.75 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 2 months ago
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Medical Office Assistant
PurposeMed
Calgary, AB
- $50,000 to $55,000 CAD / year
- Full-time
Successful completion of a recognized Medical Office Assistant (MOA) program, or equivalent (e.g., Unit Clerk, Medical Administrative Assistant, Medical Office Administration)
Added 2 months ago
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Assistant Controller
NDI (Northern Digital Inc.)
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- Full-time
Reporting to the Controller, the Assistant Controller plays an important role in supporting NDI’s financial performance through financial reporting, budgeting, forecasting, and continuous…
Added 2 months ago
F
Legal Assistant, Labour, Employment and Human Rights (Bilingual)
Fasken
Ottawa, ON
- Full-time
Completion of a recognized post-secondary Legal Assistant, Law Clerk, or related program preferred
Added 2 months ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Oromocto, NB
- Full-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…
Added 2 months ago
P
Assistant Business Manager - Energy and Building Solutions
Panasonic
Mississauga, ON
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Assistant Business Manager – Energy and Building Solutions.
Added 2 months ago
Assistant Manager
Circle K
Campbellton, NB
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 2 months ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Mission, BC
- Part-time
…of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant…

Fidelity Canada

Interaction Quality Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 years of experience in a client service and/or operations environment within the financial services industry.
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Interaction Quality Analyst

You will be working on a flexible hybrid schedule as part of Fidelity's dynamic working arrangement.
The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Current work authorization for Canada is required for all openings.

At Fidelity, we've been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services, and we're constantly seeking new and better ways to help our clients. Working with us means joining a diverse and dedicated team that makes a real difference every day.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody, and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

The Interaction Quality team plays a key role in enhancing client experiences, improving operational quality, and supporting continuous improvement across service and operations functions.

How You'll Make an Impact

As an Interaction Quality Analyst, you will help drive service excellence and operational quality across FCC. Through evaluating client interactions and operational workflows, you'll identify trends, uncover opportunities for improvement, support coaching and training initiatives, and provide data-driven recommendations that enhance both the client and employee experience.

Key Accountabilities

Evaluate client interactions across email, phone, digital, and workflow channels using established quality standards.
Review operational processing activities to ensure accuracy, compliance, and adherence to procedures.
Identify quality trends, risks, and root causes, and provide actionable recommendations for improvement.
Facilitate and support calibration sessions to drive consistency in quality evaluations.
Partner with leaders and Learning & Development teams to support coaching, training, and onboarding initiatives.
Analyze client feedback, Voice of Client insights, and operational metrics to improve service outcomes.
Support risk identification, escalation, and continuous process improvement initiatives.

What We Are Looking For

Experience

Minimum 3 years of experience in a client service and/or operations environment within the financial services industry.
Experience evaluating quality in client interactions, operational processes, or workflow activities.
Progressive experience in contact centre, digital servicing, operations processing, or related financial services functions.
Financial services industry experience is required.
Experience within brokerage, clearing, custody, or dealer environments is considered an asset.
Experience working across both service and operations environments is considered an asset.

Education

Completion of post secondary education or equivalent experience.
Post-secondary education in business, finance, communications, or a related discipline is preferred.

Designations, Licenses, or Accreditations

Canadian Securities Course (CSC) is considered an asset.

The Expertise You Bring

This is the right opportunity for you if you:

Have strong analytical and problem-solving skills and enjoy identifying trends and root causes.
Possess exceptional written and verbal communication skills.
Are highly detail-oriented and committed to quality and accuracy.
Can influence and coach others while maintaining professionalism and confidentiality.
Enjoy partnering with stakeholders to improve processes and client outcomes.
Are comfortable presenting insights and facilitating discussions with leaders and teams.
Balance independent work with effective collaboration across multiple departments.
Embrace continuous improvement and enjoy finding better ways to enhance service quality and operational efficiency.
Bring a strong client-focused mindset to everything you do.
Learn new systems and technologies quickly and adapt to changing business needs.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today - and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $50,000 to $65,0000, based on experience and qualifications.

• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution - no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization - an opportunity to step into a role where your talents will make a meaningful difference.

AI Clause

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•   Canada's Top 100 Employers
o   Greater Toronto's Top Employers
o   Canada's Top Family-Friendly Employers
o   Canada's Top Employers for Young People

•   Great Place To Work® Certified
o   Best Workplaces for Inclusion
o   Best Workplaces for Mental Wellness
o   Best Workplaces for Today's Youth
o   Best Workplaces for Women
o   Best Workplaces in Financial Services & Insurance
o   Best Workplaces in Ontario
o   Best Workplaces with Most Trusted Executive Teams

•   LinkedIn Top Companies in Canada

•   Human Resource Director (HRD) - Best Place To Work
o   HRD - 5-Star Benefit Program
o   HRD - 5-Star Diversity & Inclusion Employer

Designations
•   Canadian Compassionate Companies – Certified
•   Benefits Canada's Workplace Benefits Award - Future of Work Strategy
•   TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
•   Canadian HR Reporter's Most Innovative HR Team

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More about this job

Responsibilities

The Interaction Quality Analyst evaluates client interactions and operational workflows to ensure service excellence and compliance. They identify quality trends, provide actionable recommendations, and partner with leadership to support coaching and training initiatives.

Requirements

Candidates must have at least 3 years of experience in a client service or operations environment within the financial services industry. Completion of post-secondary education is required, and a Canadian Securities Course (CSC) designation is considered an asset.

Skills

Analytical skills
Problem-solving
Communication skills
Detail-oriented
Coaching
Quality assurance
Operational processing
Client service
Data analysis
Process improvement
Risk identification
Stakeholder management
Financial services
Calibration
Reporting

Benefits

RRSP Contribution
Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

Interaction Quality
Financial Services
Brokerage
Clearing
Custody
Operational Quality
Client Experience
Quality Assurance
Data Analysis
Process Improvement
Coaching
Training
Compliance
Risk Management
Voice of Client
Operational Metrics
Canadian Securities Course
CSC
Business
Finance
Communications
Workflow Analysis
Contact Centre
Digital Servicing
Stakeholder Partnership

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