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Fidelity Canada

Learning Design and Facilitator

Toronto, ON, Canada
Mississauga, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 2 years of professional experience
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

Current work authorization for Canada is required for all openings.

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview

As part of the Human Resources function, the Learning and Development team provides the organization with the learning and performance support needed to meet business objectives by creating simple, innovative and effective training and performance solutions. This is accomplished through strong partnerships, leveraging internal and external best practices and on-going continuous improvement.

What You Will Do

The Learning Design and Facilitator role is an exciting opportunity to bring together your passion for learning and technology to design new and enhance existing training products/solutions to support business needs. This includes leading the effective design, development, implementation and maintenance of eLearning, workshops, social learning and other materials for new and existing business initiatives to support Fidelity Canada’s needs.

- You will provide technical support for the learning management system as required
- Leveraging your knowledge of learning and design principles, you will create interactive and engaging instructional materials and performance support tools for classroom and web-enabled courses for synchronous and asynchronous education
- You will work collaboratively with the learning & development team to provide consultation on design for projects
- Your strong communication skills will be required to edit course materials, develop integrated content, and to facilitate training programs and meetings as require

What We’re Looking For

- Completion of a university degree, preferably in a learning, design, or communication related discipline (or equivalent experience)
- Minimum 2 years of professional experience
- Prior experience with a learning management system and/or eLearning authoring tools (i.e. Captivate, Lectora and/or Storyline) required
- Demonstrate sound knowledge of adult learning principles, instructional design, and methods of evaluation
- Background in designing and developing learning solutions
- The following would be considered an asset:
- Experience with web development or an understanding of web technologies (i.e. HTML, Flash, Javascript)
- Graphic design and course content development

The Expertise You Bring

- You are able to master new technologies and troubleshoot software and programming issues.
- You are a team player who works well independently and collaboratively as part of a dynamic team environment.
- You are innovative and pride yourself on your ability to think outside of the box to deliver best in class learning solutions.
- You are a dedicated self-starter who is passionate about delivering results and continuous learning.
- You have an intellectual curiosity and are dedicated to continuous learning and improvement.
- You have exceptional verbal and written communication skills and are comfortable translating ideas clearly in written and visual materials.
- You have strong organizational skills and are able to successfully manage multiple competing priorities.
- You have strong relationship building skills and thrive in consultative environment.

Some of the ways we’ll help you feel valued and supported as part of our team:

- Flexible working arrangements that vary based on role requirements.
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you.
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy.
- Parental leave top-up to 100% of your salary for a period of 25 weeks.
- Up to $650 for home office equipment.
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice.
- Diversity and inclusion programs, including an active network of Employee Resource Groups.
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation.

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today - and your financial well-being tomorrow.

For this role, your total rewards include:

Base Salary and discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $73,000 to $95,000 based on experience and qualifications

RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution - no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization - an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process as well as an AI screening tool that assists in screening and assessing applications. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•   Canada's Top 100 Employers
o   Greater Toronto's Top Employers
o   Canada's Top Family-Friendly Employers
o   Canada's Top Employers for Young People

•   Great Place To Work® Certified
o   Best Workplaces for Inclusion
o   Best Workplaces for Mental Wellness
o   Best Workplaces for Today's Youth
o   Best Workplaces for Women
o   Best Workplaces in Financial Services & Insurance
o   Best Workplaces in Ontario
o   Best Workplaces with Most Trusted Executive Teams

•   LinkedIn Top Companies in Canada

•   Human Resource Director (HRD) - Best Place To Work
o   HRD - 5-Star Benefit Program
o   HRD - 5-Star Diversity & Inclusion Employer

Designations
•   Canadian Compassionate Companies – Certified
•   Benefits Canada's Workplace Benefits Award - Future of Work Strategy
•   TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
•   Canadian HR Reporter's Most Innovative HR Team

Apply About employer

More about this job

Responsibilities

The role involves designing and developing innovative training solutions, including eLearning and workshops, to support business objectives. You will also provide technical support for the learning management system and facilitate training programs for employees.

Requirements

Candidates must have a university degree in a relevant discipline and at least 2 years of professional experience. Proficiency with learning management systems and eLearning authoring tools like Captivate, Lectora, or Storyline is required.

Skills

Instructional design
Learning management system
Elearning authoring
Captivate
Lectora
Storyline
Adult learning principles
Graphic design
Content development
Communication skills
Facilitation
Technical support
Web development
Javascript
HTML
Project management

Benefits

Group RRSP
Health benefits
Mental health services
Parental leave top-up
Home office equipment allowance
Volunteer time off
Diversity and inclusion programs
Professional development
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Learning Design
Facilitation
Instructional Design
Elearning
LMS
Captivate
Lectora
Storyline
Adult Learning
Performance Support
Graphic Design
Web Development
HTML
Javascript
Flash
Human Resources
Training
Workshops
Social Learning
Instructional Materials
Consultation
Content Development
Professional Development
Hybrid Work
Financial Services

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