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Fidelity Canada

Operations Controls Fraud Analyst

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Oct 2, 2026

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Original job description

Job Description

Please note:

Current work authorization for Canada is required for all openings
This is a regular, full-time role
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement
The work location for this role is 483 Bay Street in Toronto until approximately late 2026 when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

Business Overview

The Fraud Analyst is a function of Operations Controls and Fraud Management as the 1st line of defense to prevent and manage fraud activity. Reporting directly to the Manager, Operations Controls and with a dotted line to Fraud Manager, Risk Management, this role supports all related client account analysis and verification.

What You Will Do

Policy Management
- In collaboration with Manager, Operations Control and Fraud Manager, you will support the Client Services fraud monitoring program by:
- Assessing existing policies and procedures to comply with new & changing regulations
- Assessing existing training materials, and internal communications to align with policies and procedures
- Recommending enhancements to strengthen the Client Services monitoring program
Daily Monitoring
- Analyze alerts generated from system reports identifying potential fraudulent or unusual transactions by:
- Reviewing alerts, including voice authenticator mismatches to separate false positives from fraud activity
- Reviewing customer account information and activity related to the alerts, summarizing the information and determining if/how to investigate the account(s) activity
- Determining whether the alert is unusual enough to warrant further review. If not, close the alert with comments. If yes, act to effectively and efficiently minimize risk to the client and Fidelity.
Monitoring Programs
- In collaboration with the Manager and Team Manager, maintain a Client Services monitoring program in support of divisional compliance reporting obligations. Assess business activities on an ongoing basis that require monitoring, determining appropriate methodologies for execution of monitoring to Fidelity standards, and fulfills reporting requirements to CS Management and or Compliance within pre-established timelines.
Projects
- Participates in Client Services on regulatory projects initiated by Compliance and or other CS or organizational initiatives as a subject matter expert.

What You Will Bring

Advanced Analysis and Problem-Solving Competency
Strong verbal and written skills
Project management skills
Industry knowledge (strong knowledge of the mutual fund industry, knowledge of Transfer Agent Operations)
Strong knowledge of registered products, locked in products and awareness of mutual fund legislation including NI 81-102, AML, Privacy, U.S./ Foreign Residents
Organizational agility
Bilingualism is an asset

What We’re Looking For

3+ years of experience in the financial industry required, and mutual funds experience is an asset
2 years of experience working in a fraud function required, with working knowledge of fraud detection and applications
Proven ability to participate in cross-departmental, cross-divisional and industry related working groups
College degree required, or equivalent work experience
Certified Fraud Examiner (CFE) and/or Investment Funds in Canada (IFC) is an asset

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today - and your financial well-being tomorrow.

For this role, your total rewards include

Base Salary and Discretionary Performance Bonus: Total annual cash compensation of $79,000 to $90,000, based on your experience and qualifications.
RRSP Contribution After 6 months of employment, we invest in your future with an RRSP contribution - no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization - an opportunity to step into a role where your talents will make a meaningful difference.

We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions.

Some of the ways we’ll help you feel valued and supported as part of our team:

Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•   Canada's Top 100 Employers
o   Greater Toronto's Top Employers
o   Canada's Top Family-Friendly Employers
o   Canada's Top Employers for Young People

•   Great Place To Work® Certified
o   Best Workplaces for Inclusion
o   Best Workplaces for Mental Wellness
o   Best Workplaces for Today's Youth
o   Best Workplaces for Women
o   Best Workplaces in Financial Services & Insurance
o   Best Workplaces in Ontario
o   Best Workplaces with Most Trusted Executive Teams

•   LinkedIn Top Companies in Canada

•   Human Resource Director (HRD) - Best Place To Work
o   HRD - 5-Star Benefit Program
o   HRD - 5-Star Diversity & Inclusion Employer

Designations
•   Canadian Compassionate Companies – Certified
•   Benefits Canada's Workplace Benefits Award - Future of Work Strategy
•   TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
•   Canadian HR Reporter's Most Innovative HR Team

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More about this job

Responsibilities

The Fraud Analyst monitors system reports to identify and investigate potential fraudulent or unusual transactions within client accounts. They also collaborate with management to assess and enhance fraud prevention policies and ensure compliance with regulatory reporting obligations.

Requirements

Candidates must have at least 3 years of experience in the financial industry, including 2 years in a fraud-related function. A college degree is required, and professional certifications such as CFE or IFC are considered assets.

Skills

Fraud Analysis
Risk Management
Policy Management
Data Analysis
Problem-solving
Project Management
Mutual Fund Industry Knowledge
Transfer Agent Operations
AML Compliance
Privacy Regulations
Regulatory Compliance
Communication Skills
Organizational Agility
Fraud Detection

Benefits

RRSP Contribution
Health Benefits
Mental Health Services
Parental Leave Top-up
Home Office Equipment Allowance
Paid Volunteer Days
Professional Development
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Fraud Analyst
Operations Controls
Risk Management
Mutual Funds
Transfer Agent
AML
NI 81-102
Privacy
Compliance
Certified Fraud Examiner
Investment Funds in Canada
Financial Services
Fraud Detection
Policy Management
Reporting
Monitoring Programs
Hybrid Work
Client Services

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