IT Support Technician
- Calgary, AB, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- 1-3+ years of hands-on experience with technical support or system maintenance roll
- Posting language
- English
- Posted
Original job description
Role:
Fidelity is looking for a full-time IT Support Technician that will also support our security programs which include Cyber Security, Access Control, Controlled Good Program, Intrusion, and Video surveillance. This position will assist with the maintenance and development of each program. You will be required to work with our 3rd party IT provider and assist with onsite requirements. As an IT Support Technician, you will be expected to handle some of the day-to-day unexpected problems/tasks as well as ongoing maintenance and development
Duties Include:
Fidelity is looking for a full-time IT Support Technician that will also support our security programs which include Cyber Security, Access Control, Controlled Good Program, Intrusion, and Video surveillance. This position will assist with the maintenance and development of each program. You will be required to work with our 3rd party IT provider and assist with onsite requirements. As an IT Support Technician, you will be expected to handle some of the day-to-day unexpected problems/tasks as well as ongoing maintenance and development
Duties Include:
- Manage and assist with minor internal IT issues (monitors, printers, misc hardware)
- Assist third party IT provider as needed
- Maintain daily Controlled Goods logs entries
- Assist with document control maintenance
- Pick-up and delivery of computer hardware as needed
- Managing system updates, coordinate with IT provider and Fidelity staff
- Assisting with computer installs and setups as needed
- Inventory and Procurement: Track IT hardware stock. maintain hardware inventory
- Assist with misc. IT and Security admin tasks as needed
- Minimum High School education or equivalent
- Any other technical certification / education considered an asset such as cyber security, controlled goods
- Mandatory that this role take part in a criminal record check and controlled goods screening
- 1-3+ years of hands-on experience with technical support or system maintenance roll
- Have a basic knowledge of technical diagnostic procedures
- Have a basic understanding of TCP/IP v4, POP, IMAP, SMTP, DNS, HTML, PHP, MySQL and or industry standard equivalents
- Must have Class 5 drivers license
- Must be onsite for regular hours 7:30-4:00 Monday – Friday
- Competitive wages based on experience and knowledge level
- Employee benefits with medical, dental and life
- A fun, friendly and casual work environment with company sponsored events
- 2 Paid Flex days per year
More about this job
Responsibilities
Provide day-to-day internal IT support, maintain hardware inventory, coordinate system updates and installations, and work with the third-party IT provider. Assist with security programs, Controlled Goods logs, document control, and related administrative tasks.
Requirements
Applicants need at least a high school education or equivalent, 1–3 or more years of hands-on technical support or system maintenance experience, and a Class 5 driver's license. Basic diagnostic knowledge and familiarity with TCP/IP, common email and network protocols, and web technologies are required; technical certifications are an asset, and criminal record and Controlled Goods screening are mandatory.
Skills
- IT Support
- Technical Troubleshooting
- System Maintenance
- Cybersecurity
- Access Control
- Intrusion Detection
- Video Surveillance
- TCP/IP
- POP
- IMAP
- SMTP
- DNS
- HTML
- PHP
- MySQL
Benefits
- Medical Benefits
- Dental Benefits
- Life Insurance
- Company-Sponsored Events
- Two Paid Flex Days Per Year
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
- Administrative
Keywords
- IT Support
- Technical Support
- System Maintenance
- Cybersecurity
- Access Control
- Controlled Goods Program
- Intrusion Detection
- Video Surveillance
- Third-Party IT Provider
- Hardware Troubleshooting
- Computer Hardware
- Printers
- Monitors
- System Updates
- Computer Installation
- Hardware Inventory
- Procurement
- Document Control
- TCP/IP
- POP
- IMAP
- SMTP
- DNS
- HTML
- PHP
- MySQL
- Criminal Record Check
- Controlled Goods Screening
- Class 5 Driver's License