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Fidelity Manufacturing

IT Support Technician

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 1-3+ years of hands-on experience with technical support or system maintenance roll
Posting language: English
Posted: Nov 2, 2026

Original job description

Role:

Fidelity is looking for a full-time IT Support Technician that will also support our security programs which include Cyber Security, Access Control, Controlled Good Program, Intrusion, and Video surveillance. This position will assist with the maintenance and development of each program. You will be required to work with our 3rd party IT provider and assist with onsite requirements. As an IT Support Technician, you will be expected to handle some of the day-to-day unexpected problems/tasks as well as ongoing maintenance and development

Duties Include:

Manage and assist with minor internal IT issues (monitors, printers, misc hardware)
Assist third party IT provider as needed
Maintain daily Controlled Goods logs entries
Assist with document control maintenance
Pick-up and delivery of computer hardware as needed
Managing system updates, coordinate with IT provider and Fidelity staff
Assisting with computer installs and setups as needed
Inventory and Procurement: Track IT hardware stock. maintain hardware inventory
Assist with misc. IT and Security admin tasks as needed

Qualifications:

Minimum High School education or equivalent
Any other technical certification / education considered an asset such as cyber security, controlled goods
Mandatory that this role take part in a criminal record check and controlled goods screening

Experience:

1-3+ years of hands-on experience with technical support or system maintenance roll
Have a basic knowledge of technical diagnostic procedures
Have a basic understanding of TCP/IP v4, POP, IMAP, SMTP, DNS, HTML, PHP, MySQL and or industry standard equivalents
Must have Class 5 drivers license

Core Work hours:

Must be onsite for regular hours 7:30-4:00 Monday – Friday

Compensation:

Competitive wages based on experience and knowledge level
Employee benefits with medical, dental and life
A fun, friendly and casual work environment with company sponsored events
2 Paid Flex days per year

Apply About employer

More about this job

Responsibilities

Provide day-to-day internal IT support, maintain hardware inventory, coordinate system updates and installations, and work with the third-party IT provider. Assist with security programs, Controlled Goods logs, document control, and related administrative tasks.

Requirements

Applicants need at least a high school education or equivalent, 1–3 or more years of hands-on technical support or system maintenance experience, and a Class 5 driver's license. Basic diagnostic knowledge and familiarity with TCP/IP, common email and network protocols, and web technologies are required; technical certifications are an asset, and criminal record and Controlled Goods screening are mandatory.

Skills

IT Support
Technical Troubleshooting
System Maintenance
Cybersecurity
Access Control
Intrusion Detection
Video Surveillance
TCP/IP
POP
IMAP
SMTP
DNS
HTML
PHP
MySQL

Benefits

Medical Benefits
Dental Benefits
Life Insurance
Company-Sponsored Events
Two Paid Flex Days Per Year

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Technical Support
System Maintenance
Cybersecurity
Access Control
Controlled Goods Program
Intrusion Detection
Video Surveillance
Third-Party IT Provider
Hardware Troubleshooting
Computer Hardware
Printers
Monitors
System Updates
Computer Installation
Hardware Inventory
Procurement
Document Control
TCP/IP
POP
IMAP
SMTP
DNS
HTML
PHP
MySQL
Criminal Record Check
Controlled Goods Screening
Class 5 Driver's License

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