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Added 27 mins ago
TH
Medical Radiation Technologist (MRT) - X-ray & CT
The Hospital for Sick Children
Toronto, ON
- Full-time
Maintain up-to-date knowledge with hospital and departmental emergency procedures, infection control, and universal procedures.
Added 28 mins ago
A
Project Manager
AtkinsRéalis
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- Full-time
Maintain project records and support compliance with internal quality management, safety, document control, and governance requirements.
Added 28 mins ago
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- Full-time
Support equipment verification, calibration checks, routine maintenance, troubleshooting, cleaning, housekeeping, consumable tracking, and document control.
Added 28 mins ago
CO
Intern, Full Stack Software Engineer - Summer 2027
Capital One
Toronto, ON
- Full-time
MUST INCLUDE YOUR RESUME AND UNOFFICIAL TRANSCRIPT IN ONE PDF DOCUMENT IN THE ATTACHMENT SECTION UNDER RESUME/CV WHEN YOU CREATE YOUR PROFILE TO APPLY.
Added 28 mins ago
CO
Associate, Software Engineer, New Grad
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Toronto, ON
- Full-time
MUST INCLUDE YOUR RESUME AND UNOFFICIAL TRANSCRIPT IN ONE PDF DOCUMENT IN THE ATTACHMENT SECTION WHEN YOU CREATE YOUR PROFILE TO APPLY.
Added 28 mins ago
CO
Associate, Software Engineer, New Grad
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Toronto, ON
- Full-time
MUST INCLUDE YOUR RESUME AND UNOFFICIAL TRANSCRIPT IN ONE PDF DOCUMENT IN THE ATTACHMENT SECTION WHEN YOU CREATE YOUR PROFILE TO APPLY.
Added 43 mins ago
SI
Senior Specialist, Operational Technology
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- Full-time
Document and maintain OT network diagrams, change records, support procedures, configuration standards, maintenance practices, and knowledge-sharing material for OT and site teams.
Added 43 mins ago
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SDx / Octave Solution Architect
Accenture
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Experience with SDx document lifecycles, technical work processes, and change control.
Added 43 mins ago
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Test Automation Analyst
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- Full-time
Document test results, defects, risks, and remediation recommendations.
Added 1 hour ago
TL
Parts Manager
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Added 1 hour ago
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- Full-time
Ensure that associates report to work as scheduled and document any late or absent team members.
Added 1 hour ago
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Added 1 hour ago
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Corporate Administrator
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Maintain document control and perform general office duties, including filing and scanning.
Added 2 hours ago
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Internship - Finance
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Added 2 hours ago
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Machine Operator
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Added 2 hours ago
WF
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Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
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Added 2 hours ago
A
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Saskatoon, SK
- Full-time
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Added 2 hours ago
A
Lab Technician/Technologist
AtkinsRéalis
Saskatoon, SK
- Full-time
Support equipment verification, calibration checks, routine maintenance, troubleshooting, cleaning, housekeeping, consumable tracking, and document control.
Added 2 hours ago
SM
Unit Assistant, Emergency
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- Internship
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Added 3 hours ago
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Electrical Consultant
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Added 3 hours ago
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Added 3 hours ago
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Hospital Security Guard - Bowmanville
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Added 3 hours ago
AU
Security Guard – Premium Mall
Allied Universal
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- $20 CAD / hour
- Full-time
Investigate and document incidents, accidents, and security concerns in accordance with site procedures.

FIKA Company

Information Technology Analyst

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About the job

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
Assist with the creation, implementation, management, & standardization of processes
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
Support remote locations via remote control applications
Understand the escalation paths and proactively escalate incidents / requests
Ensure user interactions are promptly recorded and accurately updated
User account management across multiple platforms and services
Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
Monitoring and follow up of open issues with users
Act as an escalation point to the Service Desk team for complex tickets
Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
Assisting in IT projects and recurring operational activities
Working in coordination with senior IT staff
Ability to rapidly learn new technologies and calmly adapt to change
Excellent verbal and written communication skills
An organized individual with fantastic attention to detail

What You’ll Bring

Experience in the following would be an asset

Microsoft Forms and Power Automate
Microsoft Defender ATP
PowerBI
Copilot AI, Claude AI
Networking
Apple Business Manager
JAMF
MS D365
Point of sales software would be considered an asset
Azure architecture and infrastructure

Qualifications

Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
Azure AD Administration – minimum 5 years
Microsoft Intune/Endpoint Management Administration – minimum 3 years
Windows 11/10 Administration – minimum 5 years
Desktop and peripheral hardware support – minimum 5 years
Degree, diploma or certificated in related IT field
3-5 years IT Service Desk experience
3-5 years of intermediate to senior infrastructure support experience

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Executive Access: Work directly with the executives and senior leadership to solve real business problems.

AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Support and maintain point-of-sale systems, business applications, Microsoft 365 services, endpoint configurations, and IT infrastructure. Provide service desk support, troubleshoot and escalate issues, document processes, assist with IT projects, and set up technology for offices, stores, and training spaces.

Requirements

Requires at least five years of experience administering Microsoft 365, Azure AD, Windows, and desktop hardware, plus at least three years of Microsoft Intune or endpoint management administration. The posting also asks for a related IT degree, diploma, or certificate and 3–5 years each of service desk and intermediate-to-senior infrastructure support experience.

Skills

Microsoft 365 Administration
Azure AD Administration
Microsoft Intune
Windows Administration
IT Service Desk Support
Infrastructure Support
Point-of-Sale Systems
Troubleshooting
Hardware and Peripheral Support
Microsoft Endpoint Manager
SharePoint
Exchange
Networking
User Account Management
Incident Escalation
Technical Communication

Benefits

Paid Time Off
Group Benefits
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure AD
Microsoft Intune
Microsoft Endpoint Manager
Windows 10
Windows 11
SharePoint
OneDrive
Teams
Exchange
Microsoft Defender ATP
Microsoft Forms
Power Automate
Power BI
Copilot AI
Claude AI
Apple Business Manager
Jamf
Microsoft Dynamics 365
Point-of-Sale Software
Azure Architecture
Networking
Service Desk
Infrastructure Support
Hardware Support
Endpoint Management
Business Applications
Incident Management
Process Documentation
Root Cause Analysis

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