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Added 2 mins ago
Intern Analyst, Private Markets (May 2027 - August 2027)
University Pension Plan
Toronto, ON
We are actively looking for an Intern Analyst, Private Markets, to join our team in May 2027, for a 4-month internship (May 2027 – August 2027). This role will be part of a growing and…
Added 2 mins ago
Corporate Accountant
Bulk Barn
Aurora, ON
Assistance with insurance annual reporting and ad hoc claim review/documentation support
Added 17 mins ago
TS
Sustainability Analyst
The Skyline Group of Companies
Guelph, ON
- Full-time
As a Sustainability Analyst, you will support the Energy Manager and Director of Optimization & Sustainability in Skyline’s environmental sustainability, social responsibility, and…
Added 30 mins ago
V
Banker Support Analyst
Vertage
Montreal, QC
- Contract
Banker Support Analyst (Loan Transaction Coordination)
Added 30 mins ago
D-
Analyste d’Affaires CRM
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Offrir formation et support aux utilisateurs post-implantation
Added 32 mins ago
KP
Autism Support Assistant - CUPE P/D
Kerry's Place Autism Services
Orangeville, ON
- $20.59 to $24.95 CAD / hour
- Part-time
- Temporary
Ensure that, Behaviour Support Plan and skill-building strategies are consistently implemented, as directed by the Clinical Therapist and/or the Clinical Supervisor (Registered Behaviour…
Added 32 mins ago
KP
Autism Support Assistant - SEIU (Supported Living)
Kerry's Place Autism Services
Toronto, ON
- $23.03 to $25.21 CAD / hour
- Part-time
Ensure that, Behaviour Support Plan and skill-building strategies are consistently implemented, as directed by the Clinical Therapist and/or the Clinical Supervisor (Registered Behaviour…
Added 32 mins ago
Senior Analyst, Global Pay and Time Solutions (contract)
Scotiabank
Toronto, ON
The Senior Analyst, Global Payroll and Time Solutions is the subject matter expert for global payroll and time solutions, ensuring their integrity, compliance, and effective integration…
Added 32 mins ago
Senior Policy Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
We are seeking a Senior Policy Analyst to join the Marine Renewables Division. This is a key position within the Department of Energy responsible for providing leadership on a variety of…
Added 47 mins ago
IM
Associate, Performance and Analytics, Reporting
Investment Management Corporation of Ontario (IMCO)
Toronto, ON
- Full-time
This is an analyst level position and is a key member of the Performance Measurement and Analytics team, tasked with the production of complex investment performance and analytical…
Added 47 mins ago
M
Analyste, systèmes et opérations RH l People Operations Systems Analyst
Medisca
Montreal, QC
- Full-time
Added 1 hour ago
AS
IT Business Analyst
AgileGrid Solutions
Canada
- Full-time
…needs and technological solutions within Sanimax. As a Business Analyst, you will serve as a strategic partner to the Finance teams, supporting decision-making processes and optimizing…
Added 1 hour ago
CI
Senior Quality Assurance Analyst – Test Automation (SDET)
Canadian Institute for Health Information (CIHI)
ON · Ontario, Canada
- Contract
The Senior Analyst, Quality Assurance (QA) plays a critical role in ensuring the quality of CIHI’s deliverables by working closely with ITS staff and business units. This role involves…
Added 1 hour ago
GL
Billing Analyst
Go Lime Inc.
Toronto, ON
- $40,000 to $45,000 CAD / year
- Full-time
The Billing Analyst is responsible for supporting and managing customer billing processes across consumer lending products and multiple portfolios. This role ensures customer accounts are…
Added 1 hour ago
WO
Senior Investment Analyst
WP Osborne Executive Search Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Starlight Investments, in conjunction with WP Osborne Executive Search, is seeking a Senior Analyst to join its investment team.
Added 1 hour ago
NC
Senior HRIS Analyst
NVA Canada
Oakville, ON
- Full-time
The Senior HRIS Analyst supports the configuration, maintenance, and ongoing improvement of the organization's core HR systems including WFM, HR Core, Compensation, Payroll, Scheduling, and…
Added 1 hour ago
TI
Change Management Analyst
Teckhorizon Inc
AB · Edmonton, AB
- Contract
The Strategic Procurement Office is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This is a delivery-focused…
Added 1 hour ago
Financial Analyst
KSR
Chatham-Kent, ON · Ridgetown, ON
The Financial Analyst is responsible for supporting the organization’s financial planning, analysis, and reporting activities at the corporate level. This role provides critical insight…
Added 1 hour ago
S
Change Management Analyst
StafinGo
AB · Edmonton, AB
- $55 to $65 CAD / hour
- Contract
The Strategic Procurement Office is seeking a Change Management Analyst to provide hands-on change management support for a complex transformation initiative. This is a delivery-focused…
Added 1 hour ago
M
Business Analyst, Hyper Velocity Engineering
MNP
Ottawa, ON · Toronto, ON · Vancouver, BC
- Full-time
Make an impact with our Digital team as a Business Analyst with a focus on Hyper Velocity Engineering (HVE). The ideal candidate plays a critical role in helping organizations transform…
Added 1 hour ago
M
Business Analyst, Hyper Velocity Engineering
MNP
AB · Calgary, AB
- Full-time
Make an impact with our Digital team as a Business Analyst with a focus on Hyper Velocity Engineering (HVE). The ideal candidate plays a critical role in helping organizations transform…
Added 1 hour ago
RA
*Compliance Analyst (Archer / GRC)
Recrute Action
Toronto, ON
- Contract
…exposure across multiple business functions and the chance to support enterprise-wide frameworks while working closely with stakeholders across the…
Added 2 hours ago
D
Product Owner, Financial Crimes
Desjardins
Montreal, QC · Levis, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 3 hours ago
D
Product Owner, Financial Crimes
Desjardins
Montréal-Ouest, QC
- Full-time
…close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected benefits are delivered. You will manage…
Added 3 hours ago
AP
Financial Planning & Analysis - Financial Analyst
Atura Power
Oakville, ON
- Full-time
Reporting to the Manager of Financial Planning & Analysis (FP&A), the Financial Analyst will play a key role in supporting the annual business planning process, monthly performance…

FIKA Company

Information Technology Analyst

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About the job

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
Assist with the creation, implementation, management, & standardization of processes
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
Support remote locations via remote control applications
Understand the escalation paths and proactively escalate incidents / requests
Ensure user interactions are promptly recorded and accurately updated
User account management across multiple platforms and services
Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
Monitoring and follow up of open issues with users
Act as an escalation point to the Service Desk team for complex tickets
Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
Assisting in IT projects and recurring operational activities
Working in coordination with senior IT staff
Ability to rapidly learn new technologies and calmly adapt to change
Excellent verbal and written communication skills
An organized individual with fantastic attention to detail

What You’ll Bring

Experience in the following would be an asset

Microsoft Forms and Power Automate
Microsoft Defender ATP
PowerBI
Copilot AI, Claude AI
Networking
Apple Business Manager
JAMF
MS D365
Point of sales software would be considered an asset
Azure architecture and infrastructure

Qualifications

Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
Azure AD Administration – minimum 5 years
Microsoft Intune/Endpoint Management Administration – minimum 3 years
Windows 11/10 Administration – minimum 5 years
Desktop and peripheral hardware support – minimum 5 years
Degree, diploma or certificated in related IT field
3-5 years IT Service Desk experience
3-5 years of intermediate to senior infrastructure support experience

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Executive Access: Work directly with the executives and senior leadership to solve real business problems.

AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Support and maintain point-of-sale systems, business applications, Microsoft 365 services, endpoint configurations, and IT infrastructure. Provide service desk support, troubleshoot and escalate issues, document processes, assist with IT projects, and set up technology for offices, stores, and training spaces.

Requirements

Requires at least five years of experience administering Microsoft 365, Azure AD, Windows, and desktop hardware, plus at least three years of Microsoft Intune or endpoint management administration. The posting also asks for a related IT degree, diploma, or certificate and 3–5 years each of service desk and intermediate-to-senior infrastructure support experience.

Skills

Microsoft 365 Administration
Azure AD Administration
Microsoft Intune
Windows Administration
IT Service Desk Support
Infrastructure Support
Point-of-Sale Systems
Troubleshooting
Hardware and Peripheral Support
Microsoft Endpoint Manager
SharePoint
Exchange
Networking
User Account Management
Incident Escalation
Technical Communication

Benefits

Paid Time Off
Group Benefits
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure AD
Microsoft Intune
Microsoft Endpoint Manager
Windows 10
Windows 11
SharePoint
OneDrive
Teams
Exchange
Microsoft Defender ATP
Microsoft Forms
Power Automate
Power BI
Copilot AI
Claude AI
Apple Business Manager
Jamf
Microsoft Dynamics 365
Point-of-Sale Software
Azure Architecture
Networking
Service Desk
Infrastructure Support
Hardware Support
Endpoint Management
Business Applications
Incident Management
Process Documentation
Root Cause Analysis

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