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Added 49 mins ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
Reporting to the Manager of IT Operations, the Senior Technical Analyst is responsible for providing technical expertise on cross-platform operational issues, input into new services and…
Added 1 hour ago
FC
Green - Senior Programmer/Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / month
- Contract
Senior Programmer/Analyst - Dynamics 365 & Power Platform (Level 3)
Added 2 hours ago
KI
Senior Operations Data Analyst (Hybrid)
Kardium Inc.
Burnaby, BC
- $90,000 to $125,000 CAD / year
- Full-time
We are seeking an Operational Analyst who you will be responsible for delivering high-impact dashboards, metrics and reporting across various operational teams. You will play a critical…
Added 2 hours ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 2 hours ago
RB
Senior Analyst, IT Risk Analytics & Reporting (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
As the Senior Analyst, IT Risk Analytics & Reporting, you work with data enhancement, and governance of enterprise technology risk metrics. This role serves as a critical bridge between…
Added 3 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 5 hours ago
CI
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
- Full-time
As a Senior Nuclear Analyst, you will lead technical work in nuclear safety and licensing, act as a key point of contact for clients, and support project delivery from planning through…
Added 5 hours ago
ZS
Senior Analyst – SailPoint
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Coordinate with application owners, security teams, and auditors for access governance activities.
Added 5 hours ago
T
System Analyst
TEEMA
Surrey, BC
- $30 to $40 CAD / hour
- Contract
We are seeking a System Analyst 1 to provide operational and technical support for assigned business applications. Working under general direction and alongside senior analysts, business…
Added 5 hours ago
R
Senior Analyst, IT Risk Analytics & Reporting (Global Security)
RBC
Toronto, ON
- Full-time
As the Senior Analyst, IT Risk Analytics & Reporting, you work with data enhancement, and governance of enterprise technology risk metrics. This role serves as a critical bridge between…
Added 6 hours ago
Senior Disaster Recovery Analyst
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking a Senior Disaster Recovery (DR) Analyst to manage, configure, and test our recovery capabilities across both on-premises and cloud environments. You will play a key role in…
Added 6 hours ago
R&
Senior Credit Analyst
Robertson & Company Ltd.
Barrie, ON
- $70,000 to $85,000 CAD / year
- Full-time
Our client, a leader in the motor-vehicle industry, is seeking a Senior Credit Analyst to join their team at their corporate office in Barrie, Ontario. This role involves evaluating and…
Added 6 hours ago
K
Engineer/Analyst - Radiation Assessment and Decommissioning
Kinectrics
Toronto, ON
- Full-time
Position: Analyst/Engineer – Radiation Assessment and Decommissioning
Added 6 hours ago
W
Co-op Student, Cybersecurity Identity Analyst
WorkSafeBC
Richmond, BC
- Full-time
Assist the senior engineers in implementation of security initiatives.
Added 6 hours ago
S
Senior System Analyst
SLMCON
Montreal, QC
- Full-time
SLMCON is seeking a Senior System Analyst to translate warehouse operational needs into practical technology solutions. Working with clients and delivery teams, this role defines…
Added 6 hours ago
AI
Senior QA Analyst – Accessibility & Mobile Testing
Apptoza Inc.
Toronto, ON
- Temporary
We are looking for a Senior QA Analyst with strong experience in Accessibility Testing and Mobile Application Testing within a banking or financial services environment. The successful…
Added 6 hours ago
FC
Information Technology Analyst
FIKA Company
AB · Edmonton, AB
- Full-time
The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires…
Added 7 hours ago
AI
Senior QA Analyst – Accessibility & Mobile Testing
Atlantis IT Group
Toronto, ON
- Contract
We are looking for a Senior QA Analyst with strong experience in Accessibility Testing and Mobile Application Testing within a banking or financial services environment. The successful…
Added 7 hours ago
SL
Senior Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager of RA&S Marketing Analytics, the Senior Data Analyst, you will play a key role in this transformation. You will lead analytics from business-question definition…
Added 7 hours ago
SL
Senior Risk Business Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Senior Risk Business Analyst will make a meaningful contribution to Sun Life’s Corporate Risk Operations team by combining business analysis expertise and business-facing support for…
Added 7 hours ago
W
Senior Analyst, Ancillary Revenue - 18 Month Term
WestJet
Calgary, AB
- Full-time
The Opportunity: Travel is about more than just getting from A to B; it’s about where your story takes off. As our new Senior Analyst, Ancillary Revenue, you will be the business owner and…
Added 8 hours ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 9 hours ago
DS
Senior AI Engineer / Architect
D3 Security
Vancouver, BC
- Full-time
yD3 Security is transforming SecOps with Morpheus, our AI-driven Autonomous Security Operations Center (ASOC) platform. Morpheus automates Tier 1–3 analyst work with unmatched precision,…
Added 9 hours ago
Delivery Analyst, Risk & Audit - Americas
Diligent Corporation
Vancouver, BC
A Delivery Analyst is an early‑career consultant in the Services team who supports delivery of audit, risk, and compliance solutions for clients. They assist with discovery and requirements…
Added 10 hours ago
A
Senior Analyst – Security Operations, Information & Cybersecurity : Toronto, ON : FTE
AceStack
Toronto, ON
- Full-time
Role: Senior Analyst – Security Operations, Information & Cybersecurity

FIKA Company

Information Technology Analyst

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About the job

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
Assist with the creation, implementation, management, & standardization of processes
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
Support remote locations via remote control applications
Understand the escalation paths and proactively escalate incidents / requests
Ensure user interactions are promptly recorded and accurately updated
User account management across multiple platforms and services
Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
Monitoring and follow up of open issues with users
Act as an escalation point to the Service Desk team for complex tickets
Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
Assisting in IT projects and recurring operational activities
Working in coordination with senior IT staff
Ability to rapidly learn new technologies and calmly adapt to change
Excellent verbal and written communication skills
An organized individual with fantastic attention to detail

What You’ll Bring

Experience in the following would be an asset

Microsoft Forms and Power Automate
Microsoft Defender ATP
PowerBI
Copilot AI, Claude AI
Networking
Apple Business Manager
JAMF
MS D365
Point of sales software would be considered an asset
Azure architecture and infrastructure

Qualifications

Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
Azure AD Administration – minimum 5 years
Microsoft Intune/Endpoint Management Administration – minimum 3 years
Windows 11/10 Administration – minimum 5 years
Desktop and peripheral hardware support – minimum 5 years
Degree, diploma or certificated in related IT field
3-5 years IT Service Desk experience
3-5 years of intermediate to senior infrastructure support experience

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Executive Access: Work directly with the executives and senior leadership to solve real business problems.

AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Support and maintain point-of-sale systems, business applications, Microsoft 365 services, endpoint configurations, and IT infrastructure. Provide service desk support, troubleshoot and escalate issues, document processes, assist with IT projects, and set up technology for offices, stores, and training spaces.

Requirements

Requires at least five years of experience administering Microsoft 365, Azure AD, Windows, and desktop hardware, plus at least three years of Microsoft Intune or endpoint management administration. The posting also asks for a related IT degree, diploma, or certificate and 3–5 years each of service desk and intermediate-to-senior infrastructure support experience.

Skills

Microsoft 365 Administration
Azure AD Administration
Microsoft Intune
Windows Administration
IT Service Desk Support
Infrastructure Support
Point-of-Sale Systems
Troubleshooting
Hardware and Peripheral Support
Microsoft Endpoint Manager
SharePoint
Exchange
Networking
User Account Management
Incident Escalation
Technical Communication

Benefits

Paid Time Off
Group Benefits
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure AD
Microsoft Intune
Microsoft Endpoint Manager
Windows 10
Windows 11
SharePoint
OneDrive
Teams
Exchange
Microsoft Defender ATP
Microsoft Forms
Power Automate
Power BI
Copilot AI
Claude AI
Apple Business Manager
Jamf
Microsoft Dynamics 365
Point-of-Sale Software
Azure Architecture
Networking
Service Desk
Infrastructure Support
Hardware Support
Endpoint Management
Business Applications
Incident Management
Process Documentation
Root Cause Analysis

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