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Added 10 mins ago
MG
Technical Analyst
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the IT Manager – Technical and Client Services, the Technical Analyst is responsible for the effective provisioning, installation, configuration, operation, support, and…
Added 1 hour ago
HB
Production Support & FIX Integration Engineer - FinTech - $80,000-$130,000 CAD + Bonus
Hunter Bond
Montreal, QC
- $80,000 to $130,000 CAD / year
- Full-time
Providing Production Support for Traders and Front Office staff
Added 1 hour ago
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Analyst, Procurement Delivery
BCI
Victoria, BC · CA Victoria
- Full-time
Great investments start with great operations. As Analyst, Procurement Delivery, a newly created role, you will report to the Procurement Delivery Lead and keep BCI's contracting for goods…
Added 2 hours ago
ES
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 2 hours ago
B
Analyst, Procurement Delivery
BCI
Victoria, BC
- $78,000 to $95,000 CAD / year
- Full-time
Great investments start with great operations. As Analyst, Procurement Delivery, a newly created role, you will report to the Procurement Delivery Lead and keep BCI's contracting for goods…
Added 2 hours ago
SG
IT Business Analyst
Software Guidance & Assistance, Inc. (SGA, Inc.)
Toronto, ON
- Full-time
Software Guidance & Assistance, Inc., (SGA), is searching for a IT Business Analyst for a contract assignment with one of our premier financial services clients in Toronto, ON.
Added 2 hours ago
MO
Software Test Analyst
Marketers on Demand
Toronto, ON · Greater Toronto Area, Canada
- $36 to $41 CAD / hour
- Contract
The Intermediate Software Analyst ensures the quality of software delivered for large-scale rail signaling projects. This is a testing role, not a development role. The work focuses on…
Added 2 hours ago
Senior Finance Analyst - Energy Construction
Kiewit
Calgary, AB
As a Sr. Finance Analyst, you will lead a team of finance professionals. You and your team will support multiple projects in accounting and finance related functions. You’ll serve as a…
Added 2 hours ago
HR Operations & Admin Senior Analyst
NTT DATA Services
Burnaby, BC
Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
Added 3 hours ago
XC
Senior Calypso Business Analyst
Xcelerated Consulting Group, LLC.
Montreal, QC
- Contract
…and supporting solution design and Calypso configuration. The analyst will collaborate closely with front office, risk, operations, and IT teams; facilitate workshops; prepare user stories…
Added 3 hours ago
Senior Financial Analyst (Grants)
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
Reporting to the Manager, Treasury, the Senior Financial Analyst, Grants will serve as the finance lead for the centralized grants function and support senior management and act as the…
Added 3 hours ago
BG
Financial Analyst
Brandt Group of Companies
Calgary, AB
- Full-time
Brandt Corporate Services Ltd is currently seeking a Financial Analyst for our Calgary location.
Added 3 hours ago
C
Senior Analyst, Wood Gundy Staffing
CIBC
Toronto, ON
- Full-time
…their staffing requirements. As a Senior Business Analytics Analyst supporting Wood Gundy, you will assist Branch Managers and Administrators with their HR requirements to determine…
Added 4 hours ago
F
Senior Financial Analyst
Fasken
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Vancouver, BC · AB · Surrey, BC · Calgary, AB · Tsuut'ina, AB
- Full-time
Senior Financial Analyst (Finance Department) – Firmwide
Added 4 hours ago
V
Head of National Accounts & Institutional Sales, Vanguard Canada
Vanguard
Toronto, ON
- Full-time
Leads staff. Provides guidance, training, and motivation as necessary to develop staff. Hires, evaluates, and counsels crew. Follows corporate disciplinary procedures per established…
Added 4 hours ago
MH
Supervised Lead Therapist and Float - Oakville
Monarch House
Oakville, ON
- Part-time
The Supervised Lead Therapist and Float is responsible for assisting the supervising Sr. Behaviour Consultant/Behaviour Analyst (BCBA/RBA) with the implementation of assessments, program…
Added 4 hours ago
CO
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Contract
The City of Markham is seeking a Senior Financial Analyst/ERP Support Analyst within the Financial Planning Division of the Finance Department. Reporting to the Senior Manager, this dual…
Added 4 hours ago
C
Credit Analyst
CIBC
Carman, MB
- Full-time
The Credit Analyst is responsible for the on-going administration and support of Commercial Banking (CB) clients' transactional needs. The individual will support the CB team as required,…
Added 5 hours ago
Contract Analyst
City of Edmonton
AB
The Contract Analyst within Corporate Procurement & Supply Services performs and supports contract management functions. This role will see you taking ownership of a diverse contract…
Added 5 hours ago
TC
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Job Title: Fraud, Waste and Abuse Operations Lead Analyst
Added 5 hours ago
FN
Associate Analyst, Mortgage Accounting - Reconciliation
First National Financial LP
Toronto, ON · East York, ON
- Contract
We are hiring an Associate Analyst, Mortgage Accounting - Reconciliation!
Added 5 hours ago
OD
Financial Analyst - 1.0 Regular
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Full-time
Reporting to the Team Manager, the Financial Analyst supports the Finance Department and the District’s Indigenous Education Programs with the day-to-day financial operations, financial…
Added 5 hours ago
N
Workforce Coordinator
Northwestel
Yellowknife, NT
- Full-time
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Added 5 hours ago
TO
Student, Engineering GIS
Town of Caledon
Caledon, ON
- Full-time
…balances urban, rural and agricultural communities. Our energetic staff are guided by our core values that create an environment for continuous improvement and customer service…
Added 6 hours ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
As a key member of the Information Management Technology (IMT) team, the Service Desk Analyst is responsible for providing 1st level and 2nd level support for IT Services to Cambridge…

FIKA Company

Information Technology Analyst

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About the job

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
Assist with the creation, implementation, management, & standardization of processes
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
Support remote locations via remote control applications
Understand the escalation paths and proactively escalate incidents / requests
Ensure user interactions are promptly recorded and accurately updated
User account management across multiple platforms and services
Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
Monitoring and follow up of open issues with users
Act as an escalation point to the Service Desk team for complex tickets
Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
Assisting in IT projects and recurring operational activities
Working in coordination with senior IT staff
Ability to rapidly learn new technologies and calmly adapt to change
Excellent verbal and written communication skills
An organized individual with fantastic attention to detail

What You’ll Bring

Experience in the following would be an asset

Microsoft Forms and Power Automate
Microsoft Defender ATP
PowerBI
Copilot AI, Claude AI
Networking
Apple Business Manager
JAMF
MS D365
Point of sales software would be considered an asset
Azure architecture and infrastructure

Qualifications

Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
Azure AD Administration – minimum 5 years
Microsoft Intune/Endpoint Management Administration – minimum 3 years
Windows 11/10 Administration – minimum 5 years
Desktop and peripheral hardware support – minimum 5 years
Degree, diploma or certificated in related IT field
3-5 years IT Service Desk experience
3-5 years of intermediate to senior infrastructure support experience

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Executive Access: Work directly with the executives and senior leadership to solve real business problems.

AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Support and maintain point-of-sale systems, business applications, Microsoft 365 services, endpoint configurations, and IT infrastructure. Provide service desk support, troubleshoot and escalate issues, document processes, assist with IT projects, and set up technology for offices, stores, and training spaces.

Requirements

Requires at least five years of experience administering Microsoft 365, Azure AD, Windows, and desktop hardware, plus at least three years of Microsoft Intune or endpoint management administration. The posting also asks for a related IT degree, diploma, or certificate and 3–5 years each of service desk and intermediate-to-senior infrastructure support experience.

Skills

Microsoft 365 Administration
Azure AD Administration
Microsoft Intune
Windows Administration
IT Service Desk Support
Infrastructure Support
Point-of-Sale Systems
Troubleshooting
Hardware and Peripheral Support
Microsoft Endpoint Manager
SharePoint
Exchange
Networking
User Account Management
Incident Escalation
Technical Communication

Benefits

Paid Time Off
Group Benefits
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure AD
Microsoft Intune
Microsoft Endpoint Manager
Windows 10
Windows 11
SharePoint
OneDrive
Teams
Exchange
Microsoft Defender ATP
Microsoft Forms
Power Automate
Power BI
Copilot AI
Claude AI
Apple Business Manager
Jamf
Microsoft Dynamics 365
Point-of-Sale Software
Azure Architecture
Networking
Service Desk
Infrastructure Support
Hardware Support
Endpoint Management
Business Applications
Incident Management
Process Documentation
Root Cause Analysis

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