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Added 5 mins ago
CO
26-163 PRIME MNI Operator
City of Maple Ridge
Maple Ridge, BC
- $30.08 to $35.32 CAD / hour
- Full-time
Operates PIRS/PRIME/CPIC systems to enter, query and modify information.
Added 5 mins ago
UO
Sessional Instructor, Sustainable Energy Development Program: Circular Economy
University of Calgary
Calgary, AB
- Full-time
…this a 'linear' economy. Through smarter design of products, systems, and policies, however, we can adopt more 'circular' approaches that benefit businesses, people, and the planet. In this…
Added 5 mins ago
1
Dental Administrator - Quad Dental
123Dentist
Toronto, ON · North York, ON
- $23 to $30 CAD / hour
- Full-time
…collaboratively with others and behind the scenes to organize, implement systems and structure and ensure the practice runs…
Added 5 mins ago
AC
Allstate Sales Agent Trainee -
Allstate Canada
Toronto, ON
- Full-time
No insurance experience? No problem. We provide paid training, licensing support, and ongoing coaching to help you grow quickly and confidently. You’ll also receive extensive 10‑week…
Added 5 mins ago
A
Americas Signaling Leader
Arup
Toronto, ON
- Full-time
…planners, engineers, consultants, and technical specialists to support major rail infrastructure and transport projects. Our rail systems work spans planning, design, delivery, construction…
Added 5 mins ago
VC
Radiological Technologist (P2A) Interventional
Vancouver Coastal Health
Vancouver, BC
- Full-time
…care model and in accordance with established standards of professional practice and the vision, values and policies of the department across the Lower Mainland Medical Imaging (LMMI)…
Added 5 mins ago
RT
Software Quality Assurance Tester
RedMane Technology LLC
Burnaby, BC
- Contract
RedMane Technology Canada is an application software consulting and systems integration company in British Columbia and Ottawa, Canada. We deliver software solutions for our clients…
Added 5 mins ago
CE
Senior/Principal Electrical Engineer
Capital Engineering (Partnership)
AB · Edmonton, AB
- Full-time
…engineered drawings and bulk material take offs for electrical systems from estimate through to detailed design phase while applying applicable codes and…
Added 5 mins ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Oakville, ON
- Part-time
Assist in prescription preparation to company's standards and professional services
Added 5 mins ago
TF
Intermediate Accountant
TFG Financial
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
Support lease funding processes, including accounting for equipment purchases, deal funding, and buyouts
Added 5 mins ago
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Fashion Associate (Part time) - 1074 Barrie North
RCL - Reitmans Canada Ltd/Ltée
Barrie, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 5 mins ago
SC
Social Worker
Southbridge Care Homes
Port Hope, ON
- Full-time
Job Purpose: The Social Services Worker provides emotional, social, and practical support to residents and their families within the long-term care home. This role promotes resident…
Added 5 mins ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.
Added 5 mins ago
FC
CAN Driver
FedEx Canada
Truro, NS
- Part-time
Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's…
Added 5 mins ago
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Team Lead (Full time) - Vernon SmartCentres
RCL - Reitmans Canada Ltd/Ltée
Vernon, BC
- Full-time
Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
Added 9 mins ago
CH
Registered Nurse PACU Casual
Clearpoint Health Network Inc.
Saskatoon, SK
- Part-time
…patients, while alleviating capacity pressure on public health…
Added 9 mins ago
A
Responsable de la compétitivité achats A220 / Competitiveness & Business Improvement Manager Equipment & Systems
Airbus
Montreal, QC · Mirabel, QC
- Full-time
…Finance en étroite coopération avec la commodité Equipment & Systems et avec le responsable de la compétitivité A220 Équipements & Systèmes et…
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A
Senior Project Manager
Ameresco
AB · Canada - Alberta - Edmonton
- Full-time
Support continuous improvement of quality, environmental, and safety systems.
Added 9 mins ago
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Senior Transmission Line Engineer
Ulteig
Burlington, ON
- Full-time
…design, development and implementation of technical plans and systems used in the construction of high voltage transmission lines. Responsibilities include: facilitating collaboration…
Added 9 mins ago
General Labourer
Regional Municipality of Wood Buffalo
Fort McMurray, AB
…role in daily life across the region. We’re seeking a hands-on professional who is committed to public service, enjoys meaningful work and excels in fast-paced…
Added 9 mins ago
CL
Data Scientist
Charger Logistics Inc
Brampton, ON
- Full-time
…ML, real-time and streaming analytics, and AI-driven decision systems built on cloud platforms, including Google Cloud, Kafka, and…
Added 9 mins ago
Intermediate Structural Engineer
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Sudbury, ON
…best-in-class team leverages methodologies, governance and systems that are unparalleled in the engineering space. Are you looking for an opportunity to join a diverse group of…
Added 9 mins ago
Nurse Educator (N4)
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Winnipeg, MB
…Nurses and Respite Nurses in the Home Care Program to fulfill professional practice standards and competency requirements, as well as support quality patient…
Added 9 mins ago
Civil Practice Leader
Langan Engineering & Environmental Services
Calgary, AB
…energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees…
Added 9 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Calgary
EY
AB · Calgary, AB
Support the development and deployment of technology-enabled solutions, including workflow tools, automation initiatives, digital platforms, and process improvements.

FIKA Company

Information Technology Analyst

AB, Canada
Edmonton, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About the job

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
Assist with the creation, implementation, management, & standardization of processes
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
Support remote locations via remote control applications
Understand the escalation paths and proactively escalate incidents / requests
Ensure user interactions are promptly recorded and accurately updated
User account management across multiple platforms and services
Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
Monitoring and follow up of open issues with users
Act as an escalation point to the Service Desk team for complex tickets
Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
Assisting in IT projects and recurring operational activities
Working in coordination with senior IT staff
Ability to rapidly learn new technologies and calmly adapt to change
Excellent verbal and written communication skills
An organized individual with fantastic attention to detail

What You’ll Bring

Experience in the following would be an asset

Microsoft Forms and Power Automate
Microsoft Defender ATP
PowerBI
Copilot AI, Claude AI
Networking
Apple Business Manager
JAMF
MS D365
Point of sales software would be considered an asset
Azure architecture and infrastructure

Qualifications

Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
Azure AD Administration – minimum 5 years
Microsoft Intune/Endpoint Management Administration – minimum 3 years
Windows 11/10 Administration – minimum 5 years
Desktop and peripheral hardware support – minimum 5 years
Degree, diploma or certificated in related IT field
3-5 years IT Service Desk experience
3-5 years of intermediate to senior infrastructure support experience

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Executive Access: Work directly with the executives and senior leadership to solve real business problems.

AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Responsibilities

Support and maintain point-of-sale systems, business applications, Microsoft 365 services, endpoint configurations, and IT infrastructure. Provide service desk support, troubleshoot and escalate issues, document processes, assist with IT projects, and set up technology for offices, stores, and training spaces.

Requirements

Requires at least five years of experience administering Microsoft 365, Azure AD, Windows, and desktop hardware, plus at least three years of Microsoft Intune or endpoint management administration. The posting also asks for a related IT degree, diploma, or certificate and 3–5 years each of service desk and intermediate-to-senior infrastructure support experience.

Skills

Microsoft 365 Administration
Azure AD Administration
Microsoft Intune
Windows Administration
IT Service Desk Support
Infrastructure Support
Point-of-Sale Systems
Troubleshooting
Hardware and Peripheral Support
Microsoft Endpoint Manager
SharePoint
Exchange
Networking
User Account Management
Incident Escalation
Technical Communication

Benefits

Paid Time Off
Group Benefits
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure AD
Microsoft Intune
Microsoft Endpoint Manager
Windows 10
Windows 11
SharePoint
OneDrive
Teams
Exchange
Microsoft Defender ATP
Microsoft Forms
Power Automate
Power BI
Copilot AI
Claude AI
Apple Business Manager
Jamf
Microsoft Dynamics 365
Point-of-Sale Software
Azure Architecture
Networking
Service Desk
Infrastructure Support
Hardware Support
Endpoint Management
Business Applications
Incident Management
Process Documentation
Root Cause Analysis

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