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Added 3 mins ago
O
Rotor Wing Captain * Hiring National and International
Ornge
ON · Kenora, ON
- Full-time
Chief Pilot, Rotor Wing, and the Base Manager
Added 4 mins ago
Outside Sales Associate - Toronto
State Industrial - Recruiting
Toronto, ON
Career Opportunity. As a high growth company, we offer strong opportunities for career advancement. Our training and development programs are designed to help you build new skills, grow…
Added 4 mins ago
Maintenance Manager
Realstar
Oakville, ON
…value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets…
Added 4 mins ago
Assistant Resident Manager Team
Realstar
Cornwall, ON
…value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets…
Added 4 mins ago
Assistant Resident Manager
Realstar
Cornwall, ON
…value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets…
Added 49 mins ago
Staff Technical Program Manager
Okta
Toronto, ON
Okta is looking for a Staff Technical Program Manager to join our Toronto team, where you will operate as a senior individual contributor partnering with Engineering, Product Management,…
Added 1 hour ago
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Staff Technical Program Manager
Okta
Toronto, ON
- $131,000 to $180,400 CAD / year
- Full-time
Okta is looking for a Staff Technical Program Manager to join our Toronto team, where you will operate as a senior individual contributor partnering with Engineering, Product Management,…
Added 1 hour ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
…Based in Burlington, ON, the organization also has offices in Toronto, Thunder Bay, Kingston, Brantford, London and Chatham, and a distribution centre in…
Added 1 hour ago
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Group Risk Specialist (ATH 5616)
TD
Toronto, ON
- Full-time
Added 1 hour ago
T
Segment Risk Specialist – Technology and Cyber Risk Management (ATH 5304)
TD
Toronto, ON
- Full-time
Added 1 hour ago
GA
Assistant General Manager, AX Chinook Centre
Giorgio Armani
Calgary, AB
- Part-time
Assistant General Manager | Full-Time | Armani Exchange, Chinook Centre, Calgary
Added 3 hours ago
WC
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
- Full-time
A 6-week onboarding training and development program along with a 6-month mentoring program for new employees
Added 4 hours ago
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B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Sanofi
Toronto, ON
- Full-time
R2867869 B200 Media, Buffer, Washing and Sterilizing (MBWS) Operations Manager - Night
Added 7 hours ago
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Front Desk Manager
Sheraton Hotels & Resorts
Toronto, ON
- Full-time
Location123 Queen Street West, Toronto ON M5H 2M9, Canada VIEW ON MAP
Added 7 hours ago
SI
Forward Deployed Engineer
SPERTON India - Where Great People Meet
Canada
- Full-time
You’ll be expected to operate like an engineer, product manager and technical operator at the same time - understanding the business problem, deciding what should be built, shipping it, and…
Added 7 hours ago
MP
Product Manager, Rare Disease, Canada
Medison Pharma
Toronto, ON
- Full-time
This is a replacement role* within a hybrid model – 3 days per week in downtown Toronto is required.
Added 8 hours ago
GC
Execution Project Manager (Contractor)
Giffen Consulting Ltd.
Saskatoon, SK
- Contract
Giffen Consulting Ltd. (Giffen) is looking for an experienced Execution Project Manager to join our growing team. This is a contract position of approximately 8 months with the possibility…
Added 8 hours ago
Bilingual Sr. Specialist, MU Servicing and Default Management
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Office Location: Montreal (QC); Calgary (AB); Halifax (NS); Ottawa (ON); Toronto (ON); Vancouver (BC)
Added 9 hours ago
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Patient Care Navigator
HealthOne
Toronto, ON
- $20 to $25 CAD / hour
…eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre…
Added 9 hours ago
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Overhead Crane & Hoist Technician
Toronto Electric
Toronto, ON · North York, ON
- Full-time
Reports To: Service Manager / Operations Manager
Added 9 hours ago
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Business Systems Analyst II
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team.
Added 9 hours ago
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Quality Engineer II (VMS)
TD
Toronto, ON
- Full-time
Participate in personal performance management and development activities, including cross training within own team
Added 9 hours ago
T
Business Systems Analysis Specialist
TD
Toronto, ON
- Full-time
Added 9 hours ago
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Business Development Manager
Cisco
Ottawa, ON
- Full-time
Business Development Manager – Offsets, Industrial Participation, Industrial Cooperation, and Local Content
Added 9 hours ago
IB
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR…

FIKA Company

Information Technology Analyst

AB, Canada
Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

About the job

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer.

Reports To: Director, Enterprise IT

Location: Edmonton, Alberta

About the Role

The IT Analyst supports and maintains point-of-sale systems and business applications while coordinating new IT initiatives under the Director’s guidance. Success in this role requires strong technical, communication, relationship-building, and customer service skills.

Additionally, this position will support computer setup and maintenance, software installation, troubleshooting, hardware and peripheral repair whilst maintaining operating systems, and other IT-related tasks as needed.

What You’ll Do

Application & Infrastructure Support

Perform simple to intermediate troubleshooting concerning business specific processes and procedures.
Create, document, and communicate any new processes that may be implemented to support IT and business critical systems
Assist with the creation, implementation, management, & standardization of processes
Work with Microsoft Endpoint Manager to create packages, manage policies and deploy configurations
Work with Microsoft 365 platform to support email, SharePoint, OneDrive, Teams, and advanced security

Service Desk

Provide friendly and professional helpdesk support, including coverage during business hours and on call coverage for after-hours support as needed
Support remote locations via remote control applications
Understand the escalation paths and proactively escalate incidents / requests
Ensure user interactions are promptly recorded and accurately updated
User account management across multiple platforms and services
Setup offices, stores, and training spaces with necessary hardware, software, and networking needs.
Monitoring and follow up of open issues with users
Act as an escalation point to the Service Desk team for complex tickets
Identify support problem trends and collaborate with the team to discover and resolve root causes to prevent recurring issues
Assisting in IT projects and recurring operational activities
Working in coordination with senior IT staff
Ability to rapidly learn new technologies and calmly adapt to change
Excellent verbal and written communication skills
An organized individual with fantastic attention to detail

What You’ll Bring

Experience in the following would be an asset

Microsoft Forms and Power Automate
Microsoft Defender ATP
PowerBI
Copilot AI, Claude AI
Networking
Apple Business Manager
JAMF
MS D365
Point of sales software would be considered an asset
Azure architecture and infrastructure

Qualifications

Microsoft 365 administration, including SharePoint, Teams, OneDrive, Exchange – minimum 5 years
Azure AD Administration – minimum 5 years
Microsoft Intune/Endpoint Management Administration – minimum 3 years
Windows 11/10 Administration – minimum 5 years
Desktop and peripheral hardware support – minimum 5 years
Degree, diploma or certificated in related IT field
3-5 years IT Service Desk experience
3-5 years of intermediate to senior infrastructure support experience

Why you’ll love working here

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

Executive Access: Work directly with the executives and senior leadership to solve real business problems.

AI-First Skill Building: Get hands-on with the most advanced AI tools and build a modern skill set that sets you apart.

Accelerated Career Path: High performers are quickly entrusted with greater responsibility, new challenges, and leadership opportunities.

Competitive Benefits (Canada): Comprehensive benefits including paid time off, group benefits, and employee discounts across portfolio brands.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply About employer

More about this job

Responsibilities

Support and maintain point-of-sale systems, business applications, Microsoft 365 services, endpoint configurations, and IT infrastructure. Provide service desk support, troubleshoot and escalate issues, document processes, assist with IT projects, and set up technology for offices, stores, and training spaces.

Requirements

Requires at least five years of experience administering Microsoft 365, Azure AD, Windows, and desktop hardware, plus at least three years of Microsoft Intune or endpoint management administration. The posting also asks for a related IT degree, diploma, or certificate and 3–5 years each of service desk and intermediate-to-senior infrastructure support experience.

Skills

Microsoft 365 Administration
Azure AD Administration
Microsoft Intune
Windows Administration
IT Service Desk Support
Infrastructure Support
Point-of-Sale Systems
Troubleshooting
Hardware and Peripheral Support
Microsoft Endpoint Manager
SharePoint
Exchange
Networking
User Account Management
Incident Escalation
Technical Communication

Benefits

Paid Time Off
Group Benefits
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Azure AD
Microsoft Intune
Microsoft Endpoint Manager
Windows 10
Windows 11
SharePoint
OneDrive
Teams
Exchange
Microsoft Defender ATP
Microsoft Forms
Power Automate
Power BI
Copilot AI
Claude AI
Apple Business Manager
Jamf
Microsoft Dynamics 365
Point-of-Sale Software
Azure Architecture
Networking
Service Desk
Infrastructure Support
Hardware Support
Endpoint Management
Business Applications
Incident Management
Process Documentation
Root Cause Analysis

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