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Added 3 hours ago
NM
Field Specialist
NCS Multistage LLC
Red Deer, AB
- Full-time
Work Schedule: 15 days on, 6 days off, 12-hour shifts, on call 24/7 while on days on
Added 3 hours ago
NM
Field Specialist
NCS Multistage LLC
Grande Prairie, AB
- Full-time
Work Schedule: 15 days on, 6 days off, 12-hour shifts, on call 24/7 while on days on
Added 11 hours ago
GE
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Assist maintaining all front of house inventory control levels to meet business volumes.
Added 11 hours ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Valid Alberta ProServe certification is required
Added 14 hours ago
Retail Experience Lead
Ganjika House
Brampton, ON
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
P-
Coordinator, Quality Assurance - BC Transplant
PHSA - Provincial Health Services Authority
Vancouver, BC
- Full-time
Communicates and collaborates with a variety of front line physicians, transplant infectious disease specialists, nurses, program managers, coordinators and donation/transplant staff…
Added 14 hours ago
PT
Product Manager/Builder, Catering
PAR Technology
Toronto, ON
- $120,000 to $140,000 USD / year
- Full-time
- Hybrid
…to designing the experience, to putting something working in front of real users, and then iterating on what they…
Added 14 hours ago
LC
Coordinator_FT-Perm
LOFT Community Services
Bradford, ON
- $67,011 to $79,010 CAD / year
- Full-time
Bradford House provides specialized assisted living support to vulnerable older adults with complex needs. Bradford House responds to each resident’s needs, so they can live safely and in…
Added 14 hours ago
GN
Full-time Restaurant Manager
Groupe Nordik
Whitby, ON
- Full-time
…Manager leads the day-to-day operation of the restaurant and the Front of House team of approximately 20 to 50 Artisans. The Restaurant Manager is accountable for the quality and…
Added 14 hours ago
FH
Housing Waitlist and Client Services Lead
Fife House Foundation
Toronto, ON
- $25.5 CAD / hour
- Full-time
- Contract
- On-site
Fife House is seeking a dedicated individual to fill the role of Housing Waitlist and Client Services Lead across a number of its programs. As a member of the team, the Housing Waitlist and…
Added 14 hours ago
Retail Experience Lead
Pop's Cannabis
Edmonton, AB
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
Retail Experience Lead
Pop's Cannabis
Windsor, ON
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
IK
Guest Experience Manager
Impact Kitchen
Toronto, ON
- $50,000 CAD / year
- Full-time
Guest Experience Managers make an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role…
Added 14 hours ago
Retail Experience Lead
Fire & Flower
Saskatoon, SK
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
WD
Shelter Program Assistant - Casual
WISH Drop-In Centre Society
Vancouver, BC
- $29.97 to $31.57 CAD / hour
- Per diem
- On-site
1 year working in front line social services in the Downtown Eastside or similar community.
Added 14 hours ago
CP
Director, People + Culture
Calgary Philharmonic Orchestra
Calgary, AB
- $120,000 to $155,000 CAD / year
- Full-time
- Hybrid
Support the Volunteer Manager in the recruitment process and management of other volunteers (Front of House, events, etc.).
Added 14 hours ago
Counsel - Finance & AI Innovation
Groom & Associates
Montréal, QC
Location: Downtown Montreal, Quebec - Hybrid 3 days in office, 2 days work from home
Added 14 hours ago
AI
Accenture Construct - Senior Project Engineer, COM
Accenture Infrastructure & Capital Projects Inc.
Toronto, ON
- Full-time
You'll work alongside people who think big and act bold: project managers, engineers, technologists and strategists who pair real-world delivery with AI. And you won't be handed a slice of…
Added 14 hours ago
Retail Experience Lead
Fire & Flower
Edmonton, AB
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
O&
District Chef - Braven, Kindred, Alchemy, Lobby Bar
Oliver & Bonacini
Edmonton, AB
- Full-time
- On-site
Partners with General Managers and Front of House leadership to align culinary execution with the overall guest experience, respond to guest feedback, and identify opportunities to elevate…
Added 14 hours ago
Retail Experience Lead
Pop's Cannabis
Edmonton, AB
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
Retail Experience Lead
Fire & Flower
Winnipeg, MB
…management, administrative duties, setting alarms, and keeping the front of house clean and…
Added 14 hours ago
CS
Senior Assistant Manager
Chop Steakhouse & Bar
Vancouver, BC
- Full-time
- Part-time
…evident in our menu, but also in our teams. Both our culinary and front of house staff members are made of people who work to make memorable experiences for our guests, from handcrafted…
Added 14 hours ago
M(
Cashier / Line Cook
Mcdonalds (Restaurants Louis Giguère Inc.)
Casselman, ON
- From $16.6 CAD / hour
- Part-time
· Communicate effectively with peers and Managers
Added 14 hours ago
Retail Experience Lead
Friendly Stranger
Barrie, ON
…management, administrative duties, setting alarms, and keeping the front of house clean and…

FIKA

Retail Experience Lead

Windsor, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 15, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead at FIKA will open and close the store, supervise staff and serve customers during a shift. They will also train and motivate the team, keep the store clean and organized, and pass employee issues and complaints to store managers.

Requirements

Candidates need at least 2 years of retail experience, a high school diploma or GED, and a Provincial Cannabis Certification. They should have strong customer service, communication and organization skills, cash management experience, and a clear criminal record.

Skills

Retail sales
Customer service
Cash management
Staff training and coaching
Conflict resolution
Objection handling
Alarm system operation
Sales software
Data entry
Time management
Verbal and written communication
Compliance education
Product knowledge
Store opening and closing
Visual merchandising

Benefits

Wellness program with mental health resources
Internal learning and development programs
Team member discount
Internal advancement opportunities
Perkopolis, Goodlife and other perks

Keywords

Retail Experience Lead
retail supervisor
shift lead
cannabis retail
cannabis store
customer service
retail management
team leader
cash management
store operations
point of sale
POS
alarm systems
staff training
inventory
retail sales
FIKA
Provincial Cannabis Certification

Seniority

Mid level

Perks

Employee discount
Wellness program

Licences and certifications

Provincial Cannabis Certification

Tools

desktop computer
sales software
security alarm system

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Work requirements

Jobs in Canada