Jobs in Canada

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Added 28 mins ago
AG
Procurement Specialist
ATCO Group
Edmonton, AB
- Full-time
Demonstrated ability to deliver high-quality customer service and manage competing priorities
Added 2 hours ago
Sourcing Specialist
GoodMorning
Burnaby, BC · Edmonton, AB
As a GoodMorning Sourcing Specialist, you will be responsible for identifying, evaluating, and securing vendors to meet the company's procurement needs, with a primary focus on sourcing new…
Added 3 hours ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
…translating segment and business priorities into integrated, customer-centric marketing programs. The Integrated Marketing Specialist will primarily support execution of the Industrial…
Added 3 hours ago
SE
Integrated Marketing Specialist, Industrial Segment (12-month contract)
Schneider Electric
Milton, ON
- $91,200 to $136,800 CAD / year
- Full-time
…translating segment and business priorities into integrated, customer-centric marketing programs. The Integrated Marketing Specialist will primarily support execution of the Industrial…
Added 4 hours ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
Excellent analytical, organizational, customer service, and communication skills with exceptional attention to detail.
Added 4 hours ago
R
Sales Specialist
RONA
Gatineau, QC
- Full-time
Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona…
Added 4 hours ago
G
Gérant(e) de magasin – GEOX – Rockland Centre
Geox
Montreal, QC
- Full-time
Fournir un encadrement et une rétroaction continus pour s'assurer que les membres de l'équipe répondent aux attentes en matière de rendement et offrent un service à la clientèle exceptionnel
Added 5 hours ago
HR
Logistics Associate
Harry Rosen
Toronto, ON · Sherway Gardens
- Part-time
Support with daily tasks and ad-hoc projects as assigned by the Logistics Specialist
Added 5 hours ago
CG
Event Specialist
Compass Group Canada
Toronto, ON
- Full-time
Now, If You Were To Come On Board As One Of Our Event Specialist, We'd Ask You To Do The Following For Us
Added 6 hours ago
MM
Manager, Regulatory & Government Affairs
Mitsubishi Motor Sales of Canada, Inc.
Mississauga, ON
- $105,000 to $115,000 CAD / year
- Full-time
Facilitate the communications and logistics for all recall and compliance issues between with Federal and Provincial agencies and coordinate all activities that relate to the launching of a…
Added 8 hours ago
TC
Heavy Rental Representative
Toromont Cat
Concord, ON
- Full-time
Toromont Cat is looking for a Heavy Rental Representative to join our team! The primary focus for the Rental Specialist is to use technical expertise to respond to our customer’s rental…
Added 8 hours ago
EP
E-Commerce fulfillment & Customer Care Specialist
ENERGY POWERSPORTS
Oakville, ON
- Full-time
Role Description This full-time, on-site E-Commerce Fulfillment & Customer Care Specialist role is based at our Oakville, ON location. The specialist will process online orders, participate…
Added 8 hours ago
SS
Purchasing Specialist
StackTeck Systems Ltd.
Concord, ON
- Full-time
SUMMARY: Working alongside our engineering, design, assembly, and service teams, we are seeking a skilled Purchasing Specialist to drive procurement excellence across the full lifecycle of…
Added 9 hours ago
CM
Contract & Supply Chain Specialist (6-month contract)
CSV Midstream Solutions
Calgary, AB
- Full-time
…The company engineers, designs, constructs, and operates full‑service infrastructure, including sour and sweet gas processing, liquids handling and fractionation, and gas gathering and…
Added 9 hours ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Experience in transportation, logistics, customer success, onboarding, implementation, account management, or customer service
Added 9 hours ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Cambridge, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 9 hours ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Guelph, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 9 hours ago
GE
Inside Sales - Tri-City Region
Gerrie Electric Wholesale Ltd.
Kitchener, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 10 hours ago
QG
Procurement Specialist – Mining
Quadra Group
Vaudreuil-Dorion, QC
- Full-time
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office
Added 10 hours ago
Operations Specialist
Sonepar
Windsor, ON
…(Windsor, Chatham, London, and Sarnia), the Regional Operations Specialist supports branch operations by driving process improvement, ensuring operational consistency, and assisting…
Added 11 hours ago
R
Estimator, Store Sales
RONA
Mississauga, ON
- $19 to $23 CAD / hour
- Full-time
Become a product specialist, where your expertise and passion for customer service will help guide our customers to the best product choices. You'll play a key role in satisfying Rona…
Added 11 hours ago
CL
Bilingual Customer Service Specialist
Charger Logistics Inc
Brampton, ON
- Full-time
Good knowledge of North American geography, including cross-border lanes
Added 11 hours ago
ML
Event Specialist
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Now, if you were to come on board as one of our Event Specialist, we'd ask you to do the following for us:
Added 11 hours ago
CL
Bilingual Customer Service Specialist
Charger Logistics Inc.
Brampton, ON
- Full-time
Good knowledge of North American geography, including cross-border lanes
Added 12 hours ago
Procurement Specialist – Mining
Quadra
Vaudreuil-Dorion, QC · Delta, BC
Workplace Flexibility: We have a policy that allows for hybrid work, with a minimum presence of 2 days per week at the office

Fil Delivery

Customer Experience Specialist

Mississauga, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 28, 2026
Experience: 2+ years of customer service experience.
Posting language: English
Posted: Oct 29, 2026

Original job description

FIL Delivery is a rapidly growing leader in beverage supply chain solutions, specializing in the warehousing, picking, packing, and delivery of premium craft beer, wine, and spirits throughout Southern Ontario.

We are committed to fostering a safe, engaging, and supportive workplace where our employees are empowered and motivated to deliver exceptional customer experiences. By leveraging innovative technology, we continuously enhance the delivery process for our clients and their customers, setting the standard for excellence in our industry.

Join us and be part of a team that values growth, innovation, and outstanding service.

Location: 202-2727 Meadowpine Blvd, Mississauga, ON L5N 0E2 (Onsite)

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.

Role:

The Customer Experience Specialist is the primary point of contact for customers from order entry through fulfillment, resolving questions and concerns with urgency, care, and a solution-focused approach.

This role suits someone who takes ownership of the customer experience, collaborates proactively across teams, and uses both technology and customer insights to continuously improve service.

Benefits:

Dental care
Vision care
Extended health care
On-site parking
Opportunities for professional growth and development.
Business-casual attire – comfortable yet professional
Employee perks and discount program

Key Responsibilities:

Serve as the primary point of contact for customers.

Respond to all customer communication (phone, email) with a sense of urgency.

Build strong relationships with customers, understand their products and service needs, and continuously improve their service experience.

Guide and process customer orders and inquiries in a fast-paced, professional environment.

Handle customer complaints by providing operationally viable solutions.

Manage risks by adhering to compliance routines, processes, and controls.

Collaborate with Warehouse, Fleet, Brokerage, Account Management, and other internal teams to support order accuracy, on-time delivery, and clear handoffs.

Use Pylon and other business systems consistently to manage cases, document customer interactions, and identify recurring issues or service trends.

Work collaboratively and professionally with the Customer Experience team to build a culture of service excellence.

Maintain excellent punctuality and attendance.

Own customer cases from intake through resolution, ensuring timely follow-up, accurate documentation, and clear next steps.

Prioritize cases based on urgency, customer impact, and established service levels.

Proactively communicate delays, exceptions, and next steps to keep customers informed.

What we are looking for:

2+ years of customer service experience.

Exceptional communication and problem-solving skills.

Experience using Microsoft Office (intermediate Excel skills preferred).

Ability to work well under pressure in a fast-paced environment.

Adaptable to changing priorities and processes.

Preferred / Asset:

Experience with case management systems.

Past experience in a similar industry (supply chain, logistics, etc.).

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process or interview location) during the hiring process, please notify us if you are contacted to proceed in the recruitment process.

Use of Artificial Intelligence: We may use artificial intelligence (AI) tools to help screen, assess, or evaluate applicants for this role. These tools assist our hiring team, but all final hiring decisions are made by our hiring managers.

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the primary customer contact from order entry through fulfillment, handling inquiries, orders, complaints, and cases with timely follow-up and clear communication. Coordinate with internal teams to support accurate, on-time delivery, document interactions in Pylon and other systems, and identify service trends and improvement opportunities.

Requirements

Requires at least two years of customer service experience, strong communication and problem-solving skills, Microsoft Office proficiency, and the ability to work under pressure while adapting to changing priorities. Case management experience and experience in supply chain, logistics, or a similar industry are assets; intermediate Excel skills are preferred.

Skills

Customer Service
Communication
Problem-Solving
Order Processing
Complaint Resolution
Case Management
Microsoft Office
Intermediate Excel
Cross-Functional Collaboration
Prioritization
Documentation
Risk Management
Adaptability
Time Management
Pylon

Benefits

Dental Care
Vision Care
Extended Health Care
On-Site Parking
Professional Growth and Development Opportunities
Business-Casual Attire
Employee Perks and Discount Program

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Order Entry
Order Fulfillment
Order Accuracy
On-Time Delivery
Case Management
Pylon
Microsoft Office
Excel
Customer Inquiries
Complaint Resolution
Customer Communication
Service Levels
Customer Insights
Service Trends
Risk Management
Compliance
Warehouse
Fleet
Brokerage
Account Management
Supply Chain
Logistics
Beverage Distribution
Process Improvement

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Work requirements

Jobs in Canada