Find work in Canada.

323,465 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 32 mins ago
Geotechnical Project Manager
Pinchin Canada
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
…and extended coverage from day one, enjoy an RRSP Matching Program and annual bonuses, engage with expert led problem solving networks, and thrive in a flexible, supportive environment…
Added 1 hour ago
Senior Manager, Maintenance
CONA Services
Brampton, ON
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 1 hour ago
Senior Manager, Maintenance
CONA Services
Brampton, ON
The Senior Maintenance Manager is responsible for leading all maintenance, reliability, utilities, asset care, and technical services functions for the Brampton Manufacturing Facility, the…
Added 1 hour ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Experienced working professional role providing specialized business application management activities, advisory or process / program support within own area of sociality
Added 1 hour ago
Senior Project Manager IT - SaaS
Equisoft
Quebec, QC
Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 1 hour ago
Senior Project Manager IT - SaaS
Equisoft
Montreal, QC
Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 2 hours ago
Junior Cyber Security Analyst
JSI
Ottawa, ON
Full-time
You will report to the Senior Manager, IT/IS/Cyber Security Operations for people management, and take technical direction, task prioritization, and day-to-day operational guidance from the…
Added 2 hours ago
Geotechnical Project Manager
Pinchin Canada
Mississauga, ON
$80,000 to $100,000 CAD / year
Full-time
…and extended coverage from day one, enjoy an RRSP Matching Program and annual bonuses, engage with expert led problem solving networks, and thrive in a flexible, supportive environment…
Added 2 hours ago
Senior AI Business Analyst
R Systems
Canada
Contract
We are seeking Senior AI Business Analyst serves as a strategic advisor, product analyst, and transformation leader responsible for identifying, shaping, and delivering Artificial…
Added 2 hours ago
Senior Project Coordiantor
Ledcor
Toronto, ON · Milton, ON
Full-time
You are a Senior Project Coordinator who provides independent project-control and delivery support across full telecom project lifecycles. You help maintain accurate project systems,…
Added 2 hours ago
QA Laboratory Systems Analyst
LCBO
Toronto, ON
Full-time
Reporting to Senior Manager, Quality Assurance Laboratory, you will provide operational, technical and developmental support to Laboratory Information Management System (LIMS) and apply…
Added 2 hours ago
Geotechnical Project Manager
Pinchin in Canada
Mississauga, ON · Toronto, ON · Waterloo, ON
$80,000 to $100,000 CAD / year
Full-time
…and extended coverage from day one, enjoy an RRSP Matching Program and annual bonuses, engage with expert led problem solving networks, and thrive in a flexible, supportive environment…
Added 2 hours ago
Sr. Manager, AI Strategy & Integration
Bertelsmann-Jobs
Toronto, ON
Full-time
The Senior Manager of AI Strategy is a high-level technical leader who designs the roadmap for artificial intelligence across the global supply chain. You will lead the selection of AI…
Added 2 hours ago
OT Senior Systems Engineer
CBRE
Toronto, ON
Full-time
As a CBRE OT Senior Systems Engineer, you will manage infrastructure resources by monitoring system platforms and information technology operations. This job is part of the System…
Added 3 hours ago
Sr. Manager, AI Strategy & Integration
Arvato
Toronto, ON
Full-time
The Senior Manager of AI Strategy is a high-level technical leader who designs the roadmap for artificial intelligence across the global supply chain. You will lead the selection of AI…
Added 3 hours ago
Sr. Specialist, Salesforce Data Cloud & Loyalty
Havas CX Canada
Toronto, ON
Full-time
Senior Specialist, Salesforce Data Cloud & Loyalty
Added 3 hours ago
Technical Program Manager III, Mobile App Foundations - Quality and Release
Amazon
Vancouver, BC
You are the technical program manager with the ability to deliver long term customer value by balancing tactical work with strategic projects, balancing against complexity, ambiguity and…
Added 4 hours ago
Information Technology Project Manager
Agilus Work Solutions
Toronto, ON · North York, ON
Full-time
The Project Manager will be responsible for leading and delivering a variety of business and technology initiatives, including software and application development projects. This individual…
Added 4 hours ago
Sales Account Manager
Fire safety and protection LLC
Cambridge, ON
Full-time
Provide regular reports on sales activities, opportunities, and forecasted revenue to senior management.
Added 4 hours ago
Senior Technical Support & Success Manager
Trolley
Toronto, ON · Montreal, QC · Halifax, NS
As a Senior Technical Customer Success Manager, you will play a critical role in delivering an exceptional customer experience throughout the customer lifecycle. You will combine deep…
Added 4 hours ago
Modality Supervisor – X-Ray - Multiple sites
William Osler Health System
Brampton, ON
Full-time
…delivering excellent patient care. The incumbent will support the manager in overseeing all aspects of modality operations including: quality management; staff productivity and human…
Added 4 hours ago
Data Management Specialist
Telesat
Ottawa, ON
Full-time
The Data Management Specialist will work with other Configuration & Data Management (CADM) team members and Lightspeed technical and program management personnel in the following capacity:
Added 5 hours ago
Deskside Support Supervisor
Government of Nunavut Recruitment
Iqaluit, NU
Full-time
Reporting to the Manager, Government of Nunavut ServiceDesk, The Deskside Support Supervisor is a senior member of the Government of Nunavut ServiceDesk team located in Iqaluit. The Service…
Added 5 hours ago
Lead Data Scientist
Independent Electricity System Operator
Canada
Business Unit: Information and Technology Services
Added 6 hours ago
Senior Mission Design Authority
MDA
Sainte-Anne-de-Bellevue, QC
Full-time
The Senior Mission Design Authority holds the technical authority of a program in a particular area of expertise (Satellite, Payload or Platform) and, as such, is a highly critical and…

Finastra

Service Delivery Manager

Mississauga, ON, Canada

Pay: Base Compensation: 80 - 110k CAD
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

Reporting to the Director, Client Delivery in North America and Europe, the Service Delivery Manager is responsible for ensuring the successful delivery of services to clients, maintaining high levels of customer satisfaction, and driving operational excellence across assigned accounts. This role focuses on managing service performance, client relationships, and continuous improvement initiatives to meet contractual obligations and business objectives.

Responsibilities & Deliverables

Your deliverables as Service Delivery Manager will include, but are not limited to:

Serve as the primary point of contact for incidents, including escalations during weekends when required.
Act as the main client interface for all service delivery matters, ensuring expectations are met and exceeded.
Oversee end-to-end service delivery for assigned accounts, ensuring compliance with SLAs, KPIs, and contractual commitments.
Monitor service performance, analyze trends, and implement corrective actions to maintain high service quality.
Act with urgency on escalated client matters, ensuring timely resolution and clear communication.
Support occasional weekend implementations, including Disaster Recovery (DR) tests and critical service activities.
Drive continuous improvement initiatives to enhance service efficiency, reduce costs, and improve client satisfaction.
Collaborate with internal teams (operations, support, technical) to ensure seamless delivery and issue resolution.
Prepare and present regular service performance reports to clients and senior management.
Identify opportunities for service enhancements and work with account teams to implement changes.
Ensure proper resource allocation and capacity planning to meet client needs.
Maintain strong relationships with clients, acting as a trusted advisor for service-related matters.
Support governance processes, including service reviews and compliance audits.
Embed AI into project delivery to drive productivity, automate routine activities, strengthen decision quality through trusted data, and deliver continuous process improvement while applying appropriate human judgement.

Required Experience

Proven experience in Service Delivery Management or related roles.
Proven track record of managing service delivery for large or complex clients.
Strong understanding of ITIL principles and service management best practices.
Experience managing SLAs, KPIs, and driving operational improvements.
Excellent communication and stakeholder management skills.
Ability to lead cross-functional teams and manage escalations effectively.

Additional Qualifications (Not Mandatory)

Solid project management skills and experience would be an asset. (Demonstrated ability to manage multiple concurrent initiatives, balancing priorities, timelines, and stakeholder expectations. Experience with project governance, risk management, resource planning, and delivery reporting in a client-facing environment)

Key Personal Characteristics

Responsiveness – Quick to respond to client requests and inquiries.
Commitment Delivery – Ability to consistently deliver on client commitments and deadlines.
Client-Centric Mindset – Strong focus on client satisfaction and proactive problem-solving.
Urgency – Act swiftly on escalated matters to minimize impact.
Adaptability – Ability to manage multiple priorities and adjust to changing client needs.
Flexibility – Willingness to support occasional weekend work for critical implementations, DR tests, and incident management.

Base Compensation: 80 - 110k CAD

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive - inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra - open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique - bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

The Service Delivery Manager is responsible for overseeing end-to-end service delivery, ensuring compliance with SLAs and KPIs for assigned accounts. They act as the primary client interface, managing incidents, driving continuous improvement, and fostering strong client relationships.

Requirements

Candidates must have proven experience in Service Delivery Management and a strong understanding of ITIL principles and service management best practices. Excellent communication, stakeholder management, and the ability to lead cross-functional teams are essential for this role.

Skills

Service Delivery Management
SLA Management
KPI Monitoring
Incident Management
Stakeholder Management
ITIL
Operational Excellence
Project Management
Risk Management
Resource Planning
Cross-functional Leadership
Communication
Problem-solving
AI Integration

Benefits

Unlimited vacation
Hybrid working arrangements
Paid time off for voting
Bereavement leave
Sick leave
Employee Assistance Program
Medical insurance
Life insurance
Disability insurance
Retirement plans
Donation-matching
Online learning access

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Finastra
Financial Services Software
SLA
KPI
ITIL
Incident Management
Disaster Recovery
Operational Excellence
Project Governance
Risk Management
Resource Allocation
Capacity Planning
AI
Automation
Stakeholder Management
Cross-functional Teams
Lending
Payments
Universal Banking

Report this job