Find work in Canada.

319,582 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 25 mins ago
Part Time Member Advisor
Affinity Credit Union
Humboldt, SK · St. Brieux, SK · Watson, SK · Saint Brieux, SK
Part-time
Growth: You proactively seek opportunities for learning and personal development, with the goal of building a career in financial services.
Added 2 hours ago
Safety Consultant - EPL Safety & Security, Employee Experience
City of Edmonton
AB
Contributing to the development and updating of safety training materials, guides, and job aids.
Added 2 hours ago
RN Clinical Mentor - Emergency
Fraser Health
Abbotsford, BC
Part-time
Facilitates staff learning and development by role modeling best practice nursing skills and related competencies. Promotes skill development and clinical decision making, answering…
Added 2 hours ago
Consultant, Financial Services-Insurance & Wealth & Asset Management
KPMG
ON · Toronto, Ontario
Full-time
…growth strategy, operating model transformation, distribution and advice effectiveness, operational improvement, customer and advisor experience, cost optimization, business architecture,…
Added 2 hours ago
Business Advisor
City of Saint John
Saint John, NB
Full-time
Supporting employee development, training, quality assurance and continuous learning initiatives;
Added 3 hours ago
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
Advisor, Communications
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
Full-time
As a communications advisor, you help promote the organization’s projects, policies and programs by designing and developing communications and sharing them within Desjardins Group and with…
Added 3 hours ago
Personal Finance Advisor
Desjardins
Levis, QC · Caisse Desjardins de Lévis
Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 5 hours ago
Credit Sales Advisor - Windsor
Kognitive Sales Solutions
Windsor, ON
Part-time
Fully paid, structured training from day one plus ongoing coaching and skill development
Added 5 hours ago
Credit Sales Advisor - Windsor Travel
Kognitive Sales Solutions
ON · Essex, Ontario
Part-time
Fully paid, structured training from day one plus ongoing coaching and skill development
Added 5 hours ago
Credit Sales Advisor - Windsor Travel
Kognitive Sales Solutions
Chatham-Kent, ON · Blenheim, Ontario
Part-time
Fully paid, structured training from day one plus ongoing coaching and skill development
Added 5 hours ago
Credit Sales Advisor - Windsor Travel
Kognitive Sales Solutions
Amherstburg, ON
Part-time
Fully paid, structured training from day one plus ongoing coaching and skill development
Added 5 hours ago
Credit Sales Advisor - Windsor Travel
Kognitive Sales Solutions
Chatham-Kent, ON · Chatham, Ontario
Part-time
Fully paid, structured training from day one plus ongoing coaching and skill development
Added 5 hours ago
Credit Sales Advisor - Windsor Travel
Kognitive Sales Solutions
Leamington, ON
Part-time
Fully paid, structured training from day one plus ongoing coaching and skill development
Added 6 hours ago
Career Advisor
WCG Services
Calgary, AB
Full-time
Ongoing learning and development opportunities
Added 6 hours ago
Health & Safety Trainer & Consultant
SafetyCo
Barrie, ON · Greater Barrie Metropolitan Area
Full-time
Create an inclusive, respectful learning environment that encourages participation and real-world application
Added 6 hours ago
Senior Manager, International Tax - Vancouver
Deloitte
Vancouver, BC
Full-time
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support…
Added 6 hours ago
Manager International Tax - Vancouver
Deloitte
Vancouver, BC
Full-time
As a manager in Deloitte’s Tax practice you will proactively take relevant and valuable tax ides to our clients to grow our practice while building relationships at a senior level and be…
Added 6 hours ago
Cook / Nutrition Advisor
CMHA Calgary
Calgary, AB
Other
Working collaboratively with residents, Supportive Living Coordinators, and Recovery Alberta clinical staff, the Cook / Nutrition Advisor ensures that food services align with dietary…
Added 7 hours ago
Director General - North District
Legal Aid Ontario
North Bay, ON
Full-time
…relationship-building skills. You will apply your management skills and previous experience to provide leadership and vision to implement LAO’s Strategic Plan and annual business plans as…
Added 7 hours ago
Manager, Technology Strategy Consulting
Accenture
Calgary, AB
Full-time
An expert at advising clients on technology strategies to achieve their vision and operational goals. You have an abundance of energy and drive, resilience, and a passion for collaborating…
Added 7 hours ago
Senior Associate
Ignite Management Services
Vancouver, BC
Full-time
We will be the point of contact between you and Ignite Management during the recruitment process, acting as your trusted advisor and coach. We look forward to your interest.
Added 7 hours ago
Advisor, Health & Safety
Kinross Gold Corporation
Red Lake, ON
Full-time
Working with site leadership, employees, contractors, and Health & Safety team members, the advisor will support the development and implementation, audit, and continuous improvement of…
Added 7 hours ago
Receptionist
MNP
Duncan, BC
Full-time
…contributes to the success of the firm by supporting internal and external clients. As a trusted advisor, you’ll ensure the efficient and effective operation of our…
Added 8 hours ago
Service Advisor (Insurance), Contact Centre
BCAA
Burnaby, BC · *Member Contact Centre
Full-time
As a Service Advisor in our Member Contact Centre, you’ll be one of the first voices our customers hear when they’re seeking advice to protect their homes, travel the world, and ensure…

Finastra

Service Delivery Manager

Mississauga, ON, Canada

Pay: Base Compensation: 80 - 110k CAD
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

Reporting to the Director, Client Delivery in North America and Europe, the Service Delivery Manager is responsible for ensuring the successful delivery of services to clients, maintaining high levels of customer satisfaction, and driving operational excellence across assigned accounts. This role focuses on managing service performance, client relationships, and continuous improvement initiatives to meet contractual obligations and business objectives.

Responsibilities & Deliverables

Your deliverables as Service Delivery Manager will include, but are not limited to:

Serve as the primary point of contact for incidents, including escalations during weekends when required.
Act as the main client interface for all service delivery matters, ensuring expectations are met and exceeded.
Oversee end-to-end service delivery for assigned accounts, ensuring compliance with SLAs, KPIs, and contractual commitments.
Monitor service performance, analyze trends, and implement corrective actions to maintain high service quality.
Act with urgency on escalated client matters, ensuring timely resolution and clear communication.
Support occasional weekend implementations, including Disaster Recovery (DR) tests and critical service activities.
Drive continuous improvement initiatives to enhance service efficiency, reduce costs, and improve client satisfaction.
Collaborate with internal teams (operations, support, technical) to ensure seamless delivery and issue resolution.
Prepare and present regular service performance reports to clients and senior management.
Identify opportunities for service enhancements and work with account teams to implement changes.
Ensure proper resource allocation and capacity planning to meet client needs.
Maintain strong relationships with clients, acting as a trusted advisor for service-related matters.
Support governance processes, including service reviews and compliance audits.
Embed AI into project delivery to drive productivity, automate routine activities, strengthen decision quality through trusted data, and deliver continuous process improvement while applying appropriate human judgement.

Required Experience

Proven experience in Service Delivery Management or related roles.
Proven track record of managing service delivery for large or complex clients.
Strong understanding of ITIL principles and service management best practices.
Experience managing SLAs, KPIs, and driving operational improvements.
Excellent communication and stakeholder management skills.
Ability to lead cross-functional teams and manage escalations effectively.

Additional Qualifications (Not Mandatory)

Solid project management skills and experience would be an asset. (Demonstrated ability to manage multiple concurrent initiatives, balancing priorities, timelines, and stakeholder expectations. Experience with project governance, risk management, resource planning, and delivery reporting in a client-facing environment)

Key Personal Characteristics

Responsiveness – Quick to respond to client requests and inquiries.
Commitment Delivery – Ability to consistently deliver on client commitments and deadlines.
Client-Centric Mindset – Strong focus on client satisfaction and proactive problem-solving.
Urgency – Act swiftly on escalated matters to minimize impact.
Adaptability – Ability to manage multiple priorities and adjust to changing client needs.
Flexibility – Willingness to support occasional weekend work for critical implementations, DR tests, and incident management.

Base Compensation: 80 - 110k CAD

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive - inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra - open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique - bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

The Service Delivery Manager is responsible for overseeing end-to-end service delivery, ensuring compliance with SLAs and KPIs for assigned accounts. They act as the primary client interface, managing incidents, driving continuous improvement, and fostering strong client relationships.

Requirements

Candidates must have proven experience in Service Delivery Management and a strong understanding of ITIL principles and service management best practices. Excellent communication, stakeholder management, and the ability to lead cross-functional teams are essential for this role.

Skills

Service Delivery Management
SLA Management
KPI Monitoring
Incident Management
Stakeholder Management
ITIL
Operational Excellence
Project Management
Risk Management
Resource Planning
Cross-functional Leadership
Communication
Problem-solving
AI Integration

Benefits

Unlimited vacation
Hybrid working arrangements
Paid time off for voting
Bereavement leave
Sick leave
Employee Assistance Program
Medical insurance
Life insurance
Disability insurance
Retirement plans
Donation-matching
Online learning access

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Finastra
Financial Services Software
SLA
KPI
ITIL
Incident Management
Disaster Recovery
Operational Excellence
Project Governance
Risk Management
Resource Allocation
Capacity Planning
AI
Automation
Stakeholder Management
Cross-functional Teams
Lending
Payments
Universal Banking

Report this job