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Added 1 hour ago
RH
Director of Operations
RNS Health Care Services
ON · Aurora, Ontario
- Full-time
RNS Health Care Services Inc. is seeking an experienced and strategic Director of Operations to provide leadership across key areas of the organization, including Human Resources, Client…
Added 2 hours ago
CC
Director, Business Development, Mining - Eastern Canada | Directeur(trice), Développement des affaires
Compass Canada
Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
As our Director of Business Development, you'll be on the front lines of growth, partnering with mining operators, visiting remote sites, traveling extensively throughout Eastern Canada,…
Added 2 hours ago
CC
Director, Business Development - Corporate Business & Industry Hospitality
Compass Canada
Calgary, AB · Vancouver, BC
- Full-time
…organizations create workplaces where people want to be. As Director, Business Development, you'll be at the forefront of that transformation, partnering with senior executives, developing…
Added 2 hours ago
CC
Director of Business Development, Sports and Entertainment
Compass Canada
Mississauga, ON · Toronto, ON · ON
- Full-time
Compass Group Canada is seeking a Director, Business Development to help drive growth across our Sports & Entertainment portfolio. This is a senior leadership opportunity for a highly…
Added 2 hours ago
CC
Manager, Financial Planning and Analysis
Compass Canada
ON · Mississauga, ON
- Full-time
Reporting to the Director of Finance, FP&A, the Manager, FP&A will be a key finance partner for the sector, providing leaders with clear financial insight, disciplined performance analysis…
Added 2 hours ago
CC
Director, Strategic Alliance Group
Compass Canada
Toronto, ON · Montreal, QC
- Full-time
…partnerships within the Strategic Alliance Group (SAG). The Director operates as a strategic advisor to operators and clients, leading proactive engagement that strengthens partnerships,…
Added 2 hours ago
CC
Director, Operations Accounting
Compass Canada
London, ON
- Full-time
The Director, Operations Accounting is a key leadership role within the Accounting function, reporting to the Vice President, Accounting.
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 9 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 10 hours ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Reporting to the Director of Product Management, the Senior Product Manager will lead the Advisor Hub product family and directly own Advisor Hub ACP, which serves advisors at ACP…
Added 15 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 18 hours ago
TC
Executive Director, The Clarice Smith Performing Arts Center
The Clarice Smith Performing Arts Center
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Professional staff across artistic planning, operations, and finance report to the Executive Director, who works in close collaboration with College senior leadership, academic partners,…
Added 19 hours ago
SA
Executive Chef
SSP America
Richmond, BC
- Full-time
Working closely with the Director of Operations and restaurant leadership team, you’ll provide the culinary direction, accountability and coaching needed to deliver exceptional food…
Added 21 hours ago
XT
Business Development Executive
XTL Transport, Logistics, Distribution
Toronto, ON
- Full-time
Manage and report corporate expenses incurred, ensuring accurate and timely financial tracking.
Added 21 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 day ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 day ago
NB
Senior Advisor, Digital Assets
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor within the Strategy, Data and Performance team at National Bank means acting as a key contributor to the development and evolution of Digital Assets…
Added 1 day ago
NE
Finance Manager
Northern Employment Solutions Inc
ON · Ontario, Canada
- Full-time
Reporting directly to the Executive Director, the Finance Manager will oversee financial operations, budgeting, reporting, payroll, compliance, and financial systems while supporting…
Added 1 day ago
NE
Finance Manager
Northern Employment Solutions Inc
North Bay, ON
- Full-time
Reporting directly to the Executive Director, the Finance Manager will oversee financial operations, budgeting, reporting, payroll, compliance, and financial systems while supporting…
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 day ago
S
Senior Internal Auditor - Accounting and Operations
Solmax
Longueuil, QC
- Full-time
As a Senior Internal Auditor, you will directly contribute to strengthening governance, internal control and risk
Added 1 day ago
CC
Director of Development
Canadian Centre for Policy Alternatives
Toronto, ON
- Full-time
The Director of Development holds a senior management position within the CCPA and is responsible for developing a strategic and relationship-driven fund development plan with a particular…
Added 1 day ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
The Director's role is to ensure long-term sustainability of Child Care at UVic by providing overall strategic direction. Responsibilities include developing policies and procedures,…
Added 1 day ago
UO
Director, Administration
University of Victoria
Victoria, BC
- Full-time
Under the direction of the Dean, and in collaboration with Associate Deans and Chairs/Directors as applicable, the Director, Administration (DA) is responsible for the management of the…

Finastra

Service Delivery Manager

Mississauga, ON, Canada

Base Compensation: 80 - 110k CAD · Full-time

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Job details

Pay: Base Compensation: 80 - 110k CAD
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Original job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

Reporting to the Director, Client Delivery in North America and Europe, the Service Delivery Manager is responsible for ensuring the successful delivery of services to clients, maintaining high levels of customer satisfaction, and driving operational excellence across assigned accounts. This role focuses on managing service performance, client relationships, and continuous improvement initiatives to meet contractual obligations and business objectives.

Responsibilities & Deliverables

Your deliverables as Service Delivery Manager will include, but are not limited to:

Serve as the primary point of contact for incidents, including escalations during weekends when required.
Act as the main client interface for all service delivery matters, ensuring expectations are met and exceeded.
Oversee end-to-end service delivery for assigned accounts, ensuring compliance with SLAs, KPIs, and contractual commitments.
Monitor service performance, analyze trends, and implement corrective actions to maintain high service quality.
Act with urgency on escalated client matters, ensuring timely resolution and clear communication.
Support occasional weekend implementations, including Disaster Recovery (DR) tests and critical service activities.
Drive continuous improvement initiatives to enhance service efficiency, reduce costs, and improve client satisfaction.
Collaborate with internal teams (operations, support, technical) to ensure seamless delivery and issue resolution.
Prepare and present regular service performance reports to clients and senior management.
Identify opportunities for service enhancements and work with account teams to implement changes.
Ensure proper resource allocation and capacity planning to meet client needs.
Maintain strong relationships with clients, acting as a trusted advisor for service-related matters.
Support governance processes, including service reviews and compliance audits.
Embed AI into project delivery to drive productivity, automate routine activities, strengthen decision quality through trusted data, and deliver continuous process improvement while applying appropriate human judgement.

Required Experience

Proven experience in Service Delivery Management or related roles.
Proven track record of managing service delivery for large or complex clients.
Strong understanding of ITIL principles and service management best practices.
Experience managing SLAs, KPIs, and driving operational improvements.
Excellent communication and stakeholder management skills.
Ability to lead cross-functional teams and manage escalations effectively.

Additional Qualifications (Not Mandatory)

Solid project management skills and experience would be an asset. (Demonstrated ability to manage multiple concurrent initiatives, balancing priorities, timelines, and stakeholder expectations. Experience with project governance, risk management, resource planning, and delivery reporting in a client-facing environment)

Key Personal Characteristics

Responsiveness – Quick to respond to client requests and inquiries.
Commitment Delivery – Ability to consistently deliver on client commitments and deadlines.
Client-Centric Mindset – Strong focus on client satisfaction and proactive problem-solving.
Urgency – Act swiftly on escalated matters to minimize impact.
Adaptability – Ability to manage multiple priorities and adjust to changing client needs.
Flexibility – Willingness to support occasional weekend work for critical implementations, DR tests, and incident management.

Base Compensation: 80 - 110k CAD

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive - inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra - open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique - bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

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More about this job

Responsibilities

The Service Delivery Manager is responsible for overseeing end-to-end service delivery, ensuring compliance with SLAs and KPIs for assigned accounts. They act as the primary client interface, managing incidents, driving continuous improvement, and fostering strong client relationships.

Requirements

Candidates must have proven experience in Service Delivery Management and a strong understanding of ITIL principles and service management best practices. Excellent communication, stakeholder management, and the ability to lead cross-functional teams are essential for this role.

Skills

Service Delivery Management
SLA Management
KPI Monitoring
Incident Management
Stakeholder Management
ITIL
Operational Excellence
Project Management
Risk Management
Resource Planning
Cross-functional Leadership
Communication
Problem-solving
AI Integration

Benefits

Unlimited vacation
Hybrid working arrangements
Paid time off for voting
Bereavement leave
Sick leave
Employee Assistance Program
Medical insurance
Life insurance
Disability insurance
Retirement plans
Donation-matching
Online learning access

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Finastra
Financial Services Software
SLA
KPI
ITIL
Incident Management
Disaster Recovery
Operational Excellence
Project Governance
Risk Management
Resource Allocation
Capacity Planning
AI
Automation
Stakeholder Management
Cross-functional Teams
Lending
Payments
Universal Banking

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