Find work in Canada.

321,204 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Senior Advisor, Data Governance
Pomerleau
Montreal, QC
We are looking for a Senior Advisor, Data Governance who will play a key role in establishing and operationalizing Pomerleau's data governance framework. This individual will contribute to…
Added 17 mins ago
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
$119,680 to $159,570 CAD / year
Full-time
There has never been a more important time to lead information security in higher education. As technology continues to transform how we teach, learn, work, and connect, the cybersecurity…
Added 18 mins ago
Identity Access Governance - Information Security Advisor
Scotiabank
Toronto, ON
The IAM Governance team is looking for an ambitious candidate with Information Security expertise to help shape and move the organizations IAM strategy and capabilities. The Global Identity…
Added 18 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 47 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
London, ON
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 47 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Toronto, ON
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 47 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Winnipeg, MB
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 47 mins ago
Senior Talent Acquisition Advisor (12 Month Contract)
Canada Life
Montreal, QC
Full-time
We’re hiring a Senior Talent Acquisition Advisor to join our Canada Life Talent Acquisition team. In this role, you’ll lead full-cycle recruitment across key business areas, with a focus on…
Added 1 hour ago
Supervisor of Emergency Management and Business Continuity
City of Cambridge Ontario
Cambridge, ON
$107,360 to $130,932 CAD / year
Full-time
…resource allocation, and staff leadership, while acting as a key advisor to senior leadership on risks, service continuity and emergency…
Added 1 hour ago
Senior Manager, Engineering
Scotiabank
Toronto, ON
…the platforms that service multiple domains such as client, advisor, and asset management…
Added 1 hour ago
Senior Advisor, Research Contracts and Agreements
University of Ottawa
Ottawa, ON · Tabaret Hall
Full-time
The Senior Advisor, Research Contracts and Agreements leads the planning, development, drafting, review, negotiation, execution, and handoff of research contracts and agreements. Reporting…
Added 1 hour ago
Senior Sales Engineer - Data Protection
N-able
ON
Full-time
· Conduct detailed technical discovery sessions to understand customer goals, business drivers, and security challenges.
Added 1 hour ago
Senior SAP S/4HANA Finance Lead Consultant
Tata Consultancy Services
Calgary, AB
$100,000 to $120,000 CAD / year
Full-time
We are seeking a highly experienced Senior SAP S/4HANA Finance Lead Consultant to lead finance transformation, optimization, and innovation initiatives within an SAP S/4HANA environment.…
Added 1 hour ago
Senior Account Executive - Public Sector
Nakisa
Ottawa, ON
Full-time
This role reports into the Senior Strategic Advisor and works directly with our executive team. You will not be selling in isolation, and you will not be selling to a script.
Added 1 hour ago
Manager - Risk Management
American Express
Toronto, ON
Full-time
Acting as a trusted advisor supporting the business on assessing, mitigating, and accepting risk; ensuring a strong control focus is integrated into day-to-day operations and risks are…
Added 2 hours ago
Responsable Environnement, Santé et Sécurité
Celanese
Boucherville, QC
Full-time
…effective decision-making mechanisms. You will act as a strategic advisor to senior management and governing bodies, ensuring that governance is aligned with strategic objectives, legal…
Added 2 hours ago
Assistant Vice President & CIO, IPC Wealth Dealer Managed Solutions
The Canada Life Assurance Company
London, ON · Toronto, ON
…leader. They will be responsible for delivering strong client and advisor outcomes while maintaining disciplined investment governance, effective risk management and alignment with…
Added 2 hours ago
Director, Sales Enablement
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
You will lead Sales Enablement Managers, set clear direction and ensure enablement priorities remain closely aligned with business strategy, advisor needs and growth objectives.
Added 2 hours ago
Service Delivery Manager
Finastra
Mississauga, ON
Full-time
Prepare and present regular service performance reports to clients and senior management.
Added 6 hours ago
Account Executive - Canada
SUSE
CAOOH - Out of Home: Canada
Full-time
…mission critical workloads and innovation. Serve as a trusted advisor by aligning SUSE's offerings with client needs, curating a precise mix of products, services, and solutions to address…
Added 15 hours ago
AVP, Strategic Programs, Innovation, Insights and Regulatory Operations
Sun Life Québec
Montreal, QC
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 17 hours ago
Technical Architect Director - PubSec - Mulesoft Canada
Salesforce Partner Canada
Toronto, ON
Full-time
Security Clearance: This position requires the ability to obtain and maintain a Canadian Government Security Clearance. Candidates must be Canadian citizens - permanent residents are not…
Added 17 hours ago
Senior Java Microservices Engineer
Publicis Sapient
Calgary, AB
Full-time
We are looking for highly skilled Senior Java Microservices Engineer to join a strategic client engagement in Calgary. We are looking for a hands-on senior engineer who combines strong…
Added 18 hours ago
Principal AI Platform Engineer
Compeer Financial
Compeer, Alberta
…adoption safe, repeatable, and accessible. Serves as a trusted advisor to senior technology and business leaders and models the behaviors that strengthen Compeer's engineering…
Added 18 hours ago
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
Full-time
We are seeking a senior Solution Architect / Technical Architect with strong experience delivering complex enterprise SaaS solutions within Banking, Financial Services, or FinTech…

Finastra

Service Delivery Manager

Mississauga, ON, Canada

Pay: Base Compensation: 80 - 110k CAD
Job type: Full-time
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

Reporting to the Director, Client Delivery in North America and Europe, the Service Delivery Manager is responsible for ensuring the successful delivery of services to clients, maintaining high levels of customer satisfaction, and driving operational excellence across assigned accounts. This role focuses on managing service performance, client relationships, and continuous improvement initiatives to meet contractual obligations and business objectives.

Responsibilities & Deliverables

Your deliverables as Service Delivery Manager will include, but are not limited to:

Serve as the primary point of contact for incidents, including escalations during weekends when required.
Act as the main client interface for all service delivery matters, ensuring expectations are met and exceeded.
Oversee end-to-end service delivery for assigned accounts, ensuring compliance with SLAs, KPIs, and contractual commitments.
Monitor service performance, analyze trends, and implement corrective actions to maintain high service quality.
Act with urgency on escalated client matters, ensuring timely resolution and clear communication.
Support occasional weekend implementations, including Disaster Recovery (DR) tests and critical service activities.
Drive continuous improvement initiatives to enhance service efficiency, reduce costs, and improve client satisfaction.
Collaborate with internal teams (operations, support, technical) to ensure seamless delivery and issue resolution.
Prepare and present regular service performance reports to clients and senior management.
Identify opportunities for service enhancements and work with account teams to implement changes.
Ensure proper resource allocation and capacity planning to meet client needs.
Maintain strong relationships with clients, acting as a trusted advisor for service-related matters.
Support governance processes, including service reviews and compliance audits.
Embed AI into project delivery to drive productivity, automate routine activities, strengthen decision quality through trusted data, and deliver continuous process improvement while applying appropriate human judgement.

Required Experience

Proven experience in Service Delivery Management or related roles.
Proven track record of managing service delivery for large or complex clients.
Strong understanding of ITIL principles and service management best practices.
Experience managing SLAs, KPIs, and driving operational improvements.
Excellent communication and stakeholder management skills.
Ability to lead cross-functional teams and manage escalations effectively.

Additional Qualifications (Not Mandatory)

Solid project management skills and experience would be an asset. (Demonstrated ability to manage multiple concurrent initiatives, balancing priorities, timelines, and stakeholder expectations. Experience with project governance, risk management, resource planning, and delivery reporting in a client-facing environment)

Key Personal Characteristics

Responsiveness – Quick to respond to client requests and inquiries.
Commitment Delivery – Ability to consistently deliver on client commitments and deadlines.
Client-Centric Mindset – Strong focus on client satisfaction and proactive problem-solving.
Urgency – Act swiftly on escalated matters to minimize impact.
Adaptability – Ability to manage multiple priorities and adjust to changing client needs.
Flexibility – Willingness to support occasional weekend work for critical implementations, DR tests, and incident management.

Base Compensation: 80 - 110k CAD

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.

Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive - inside and outside of work.

Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*

Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.

Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra - open to everyone who wants to participate and contribute.

Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique - bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

Apply About employer

More about this job

Responsibilities

The Service Delivery Manager is responsible for overseeing end-to-end service delivery, ensuring compliance with SLAs and KPIs for assigned accounts. They act as the primary client interface, managing incidents, driving continuous improvement, and fostering strong client relationships.

Requirements

Candidates must have proven experience in Service Delivery Management and a strong understanding of ITIL principles and service management best practices. Excellent communication, stakeholder management, and the ability to lead cross-functional teams are essential for this role.

Skills

Service Delivery Management
SLA Management
KPI Monitoring
Incident Management
Stakeholder Management
ITIL
Operational Excellence
Project Management
Risk Management
Resource Planning
Cross-functional Leadership
Communication
Problem-solving
AI Integration

Benefits

Unlimited vacation
Hybrid working arrangements
Paid time off for voting
Bereavement leave
Sick leave
Employee Assistance Program
Medical insurance
Life insurance
Disability insurance
Retirement plans
Donation-matching
Online learning access

Visa sponsorship

Not detected in the job text

Keywords

Service Delivery Management
Finastra
Financial Services Software
SLA
KPI
ITIL
Incident Management
Disaster Recovery
Operational Excellence
Project Governance
Risk Management
Resource Allocation
Capacity Planning
AI
Automation
Stakeholder Management
Cross-functional Teams
Lending
Payments
Universal Banking

Report this job