Jobs in Canada

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Added 3 mins ago
BS
Client Success Manager
Blackline Safety
Calgary, AB
- Full-time
Proven ability to work within a team structure, collaborate and lead a team when called upon
Added 3 mins ago
EH
Sales Manager
Evergreen Hospitality Group
Campbell River, BC
- Full-time
Added 17 mins ago
GC
Gestionnaire des finances / Finance Manager
Game Companies
Montreal, QC
- Full-time
Added 17 mins ago
AC
Senior Accountant, Tax
ACCA Careers
Hanover, ON
- Full-time
Lead engagement teams, developing effective relationships with clients while coaching and mentoring junior team members
Added 17 mins ago
C
Senior Account Manager (Mid-Market)
CloudTalk
Toronto, ON
- Full-time
Lead the full renewal cycle across your portfolio - forecast risk, build proactive save strategies, and consistently hit retention targets quarter over quarter. Churn on your accounts…
Added 17 mins ago
AC
Senior Manager, Tax
ACCA Careers
Mississauga, ON
- Full-time
Lead multiple client facing engagement teams responsible for the completion of tax engagements and the preparation of tax returns (and other compliance slips)
Added 17 mins ago
IE
Sr. Specialist, Procurement Project Management
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and Indirect procurement initiatives, driving strategic sourcing, supplier management, and…
Added 17 mins ago
AN
Accountant
Alberta Newsprint Company
Alexis Whitecourt 232, AB · Whitecourt, AB
- Full-time
…operations, manage the month-end and year-end close processes, lead year-end audit preparations, and ensure compliance with relevant accounting standards. You will also mentor junior…
Added 17 mins ago
IE
Sr. Manager, Tax Audit & Risk
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…and strategically. This position offers the opportunity to lead complex tax initiatives, strengthen audit readiness, and drive continuous improvements across IMAX's global tax…
Added 17 mins ago
TC
Director of Engineering
Terminal City Club
Vancouver, BC
- Full-time
Strong supervisory and leadership skills with the ability to lead multi-disciplinary teams.
Added 25 mins ago
RB
Relationship Manager, Business Banking & Commercial Financial Services
Royal Bank of Canada
Vancouver, BC · Richmond, BC · Burnaby, BC · Surrey, BC
- Full-time
Apply your past business development experience for prospecting, and lead generation, to new and existing clients
Added 25 mins ago
A
Digital Marketing Manager
AudienceView
Canada
- From $90,000 CAD / year
Marketing Automation & CRO: Build, maintain, and troubleshoot workflows, lead scoring models, and routing rules to ensure leads reach Sales quickly and accurately. Improve website…
Added 25 mins ago
HD
ARCHITECT TECHNOLOGY, DATA
HOME DEPOT CANADA, INC.
Canada
- Full-time
Deployment Strategy: Develop and lead the rollout strategy, including go-live plans, data migration procedures, and the cutover plan, ensuring the successful implementation of major…
Added 25 mins ago
RC
SOX SME
Randstad Canada
Toronto, ON
- $70 to $85 CAD / hour
- Contract
Responsibilities include lead/supporting control initiatives, including current-state assessments, gap identification, control redesign, and implementation of sustainable improvements.…
Added 25 mins ago
HD
Chef caissier/caissière (temps partiel)
HOME DEPOT CANADA, INC.
Canada
- Part-time
- On-site
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
Added 33 mins ago
OA
Leasing Representative
O'Regan's Automotive Group
Halifax, NS
- Full-time
Added 33 mins ago
SL
Field Archaeologist
Synergy Land and Environmental
Fort St. John, BC
- Full-time
Lead and supervise archaeological field assessments
Added 33 mins ago
SL
Archaeological Field Director / Supervisor
Synergy Land and Environmental
Fort St. John, BC
- Full-time
Added 47 mins ago
GT
Department Sales Manager, Clubs
Golf Town
Calgary, AB
- Full-time
Lead the sales floor (including MOD responsibilities) to drive sales and deliver exceptional customer service across all departments.
Added 47 mins ago
AC
Manager, Assurance and Accounting
ACCA Careers
Montreal, QC
- Full-time
Lead client facing engagement teams to complete audits, compliance tax engagements, budgeting, internal controls and financial/accounting transactions
Added 47 mins ago
AY
Lead Basketball Coach - Youth Sports
AGS Youth Soccer Club
Toronto, ON · Etobicoke, ON
- Full-time
…the youth and families in our communities! We're looking for Lead Basketball Coaches / Youth Coach Managers to join our team. Managerial experience in youth sports is a…
Added 47 mins ago
AY
Lead Basketball Coach - Youth Sports
AGS Youth Soccer Club
Brampton, ON
- Full-time
…the youth and families in our communities! We're looking for Lead Basketball Coaches / Youth Coach Managers to join our team. Managerial experience in youth sports is a…
Added 47 mins ago
AY
Lead Basketball Coach - Youth Sports
AGS Youth Soccer Club
Mississauga, ON
- Full-time
…the youth and families in our communities! We're looking for Lead Basketball Coaches / Youth Coach Managers to join our team. Managerial experience in youth sports is a…
Added 47 mins ago
CB
Baker- Part-Time- Wonderland
COBS Bread
London, ON
- Part-time
As a Baker at COBS Bread you will lead our freshness commitment. Bakers start their days with an empty bakery but when they leave - it's filled with the artisan bread and delicious treats…
Added 47 mins ago
BS
Senior Cybersecurity Engineer
Blackline Safety
Calgary, AB
- Full-time
Lead complex investigations, security initiatives, proof-of-concepts, and technical implementations

Findhelp Information Services

Community Resource Navigator (Service Navigator)

Toronto, ON, Canada

$30.89 to $33.9 CAD / hour · Full-time

Apply on easyapply.co About employer

Applications open in a new tab.

Job details

Pay: $30.89 to $33.9 CAD / hour
Job type: Full-time
Apply by: Dec 13, 2026
Experience: Minimum 2 years of experience (paid or volunteer) in the social services sector (health, government and/or community services)
Posting language: English
Posted: Aug 20, 2026

Original job description

Full-Time Permanent

We are hiring vacant positions. We're looking for people who are passionate about their communities and care about connecting people to the help that they need, when they need it.

THE OPPORTUNITY

The Service Navigator position is great for people with social service or social work backgrounds. The position involves support for diverse service users and complex problem solving to ensure people are connected to the right services quickly and easily and that barriers to service are reduced whenever possible.

This is an exciting fast-paced and outcomes oriented position that requires an ability to adapt and learn, and an appreciation for the root causes of inequity and lack of access to services, with service users’ needs changing from call to call.

Every day, Findhelp’s Service Navigators empower communities with information and access to services by:

Engaging clients through empathetic, supportive, open-minded and non-judgmental communication and support
Effectively assessing client needs and co-developing solutions with clients through anti-racist, trauma informed and culturally humble practice
Balancing effective and outcomes oriented solutions in a dynamic fast-paced environment where teamwork and collaboration define the way we operate
Adapting to ever-changing client and organizational needs

You’ll welcome new opportunities to make a difference in people’s lives and further our vision – People Connected. Communities Strengthened.

Findhelp is a 24/7 operation, and this position will be scheduled to work a variety of shifts, seven days a week including weekdays, weekends and holidays. Shifts include days, evenings, and overnights. You will be scheduled to work up to a maximum of 140 hours over a four week period.

In this role you will be required to adhere to a hybrid work arrangement that is not fully remote, and includes a requirement for performance of work at Findhelp’s office location.

Candidates must meet the agency’s requirements which include, but not limited to a quiet workspace, the required internet bandwidth, and fulfill the workplace health and safety requirements.

WHO ARE WE?

At Findhelp Information Services, we connect individuals and families with the full range of government, health, community, and social services in their communities to help them navigate the complexities of the human services system quickly and easily. As a trusted partner providing the 211 service across several provinces, we are driven by a mission to see people connected and communities strengthened.

We recognize that systemic racism exists and that certain groups experience disproportionate barriers to economic, employment, and health opportunities; those barriers are often compounded by intersecting personal identities. We are committed to reducing these barriers through ongoing initiatives and learning, meaningful partnerships, and approaches grounded in equity and accessibility.

We're proud of our people and our culture and we're constantly evolving to do better. Our workplace is built on balance, equity, engagement, and well-being. We consider ourselves an employer of choice, and we do the work to earn that. At Findhelp, you'll be supported to learn, grow, and build a meaningful career, and you'll make a real difference in people's lives across Canada.

IN THIS ROLE YOU WILL:

Be solutions focused service and results oriented navigator – You connect diverse groups of clients by phone, chat, text or email, to health and human services information using a comprehensive database of resources and agency tools. You will conduct thorough assessments of client needs, ensuring they are directed to the most appropriate service or program, assist in problem solving and track calls to illuminate community trends.
Provide Trauma and anti-oppressive informed client support – You will apply active listening skills and anti-oppressive communication to identify appropriate resources and provide information on eligibility requirements and service availability, recognize and respond appropriately to individuals who are in crisis, and identify those individuals who are vulnerable. At times, you may need to advocate on behalf of individuals who face personal and/or systemic barriers.
Strive for Service Excellence – You will strive to uphold service excellence, responding to inquiries thoroughly and according to established service and quality standards. You will communicate with empathy, respect, sincerity, care and concern.
Be Committed – This position requires a commitment to working a rotating schedule – including mornings, afternoons and overnights on weekdays, weekends, and public holidays, in a repeating four-week schedule – according to the needs of the agency’s 24/7 Inquiry Services department.

REQUIRED SKILLS & EXPERIENCE:

SKILLS

Demonstrated commitment to and lived experience of principles of anti-racism, anti-oppression, equity and inclusion
Problem solving (able to make independent service decisions)
Collaboration and teamwork. You enjoy working both independently and as a member of a dynamic team on new and existing services and special projects
Current knowledge of best practices in trauma informed mental health (e.g. crisis de-escalation, risk assessment, anti-racism, gender-based violence, suicide prevention, harm reduction)
Proficiency in another language in addition to English is an asset
Excellent communication skills with the ability to create and maintain rapport with clients, express and transmit information with consistency and clarity, using active listening techniques.
Strong knowledge of the social service sector and health, government and community services
Proficient in computer skills, and adaptive to changes and updates of applications and programs

EXPERIENCE

Combination of education and/or work/lived experience in Social Services, Social Work, Community Work or other related field
Minimum 2 years of experience (paid or volunteer) in the social services sector (health, government and/or community services)
Strong preference for candidates with lived experience as a Black, Indigenous or other racialized person, a person with disabilities, or an 2SLGBTQIA+ person who can acknowledge and speak to the impact of systemic racism and oppression
Demonstrated recognition, allyship and acknowledgement of the lived experiences of various communities and intersectionalities, particularly persons with disabilities and racialized communities, women, 2SLGBTQIA+ and marginalized religious communities
Strong teamwork skills, including demonstrated ability to interact, lead and participate in decision-making that respects people with a diversity of backgrounds, experiences and styles, while working collegially with a high degree of tact and diplomacy

Think you meet the position requirements outlined above? We would love to hear from you!

Note: As a condition of employment, the successful applicant will be required to obtain a Criminal Record Check at their own expense prior to beginning work in this position, and pass a background check that will include reference checks with previous employers.

SALARY & BENEFITS:

The Full-Time position consists of 140 hours of work in a four-week period.

Hourly Rate Range: $30.89 to $33.90

Comprehensive benefits package including: pension plan, health and dental group insurance, long-term disability insurance, life insurance, 4 weeks paid vacation annually (to start).

HOW TO APPLY:

Applications will be reviewed as received until suitable candidates are found. Along with your resume, please provide a cover letter with a description telling us a bit about yourself, what interests you about this opportunity and the assets that you would bring to this role.

Additional Information: This position is part of CUPE Local 3173.

Findhelp believes in a workplace culture of inclusion that is welcoming, respectful, safe and empowering for all staff. It is critical to our success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people and persons with disabilities.

If you require accommodation at any stage during the hiring process, please inform us. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send your request to People and Culture at job@findhelp.ca.

We thank all applicants and will contact the individuals selected for an interview. No phone calls or emails please.

Apply on easyapply.co About employer

More about this job

Responsibilities

The Service Navigator will assess client needs and direct them to the right health and human services using a resource database. They will listen actively, respond to people in crisis, and advocate for clients facing barriers.

Requirements

Candidates need at least two years of paid or volunteer experience in social services, plus training or experience in social work or community work. Strong communication, trauma-informed practice, anti-oppression commitment and computer skills are required.

Skills

Client needs assessment
Active listening
Crisis de-escalation
Risk assessment
Trauma-informed practice
Anti-oppressive practice
Problem solving
Resource database navigation
Client advocacy
Call tracking and reporting
Health and social services knowledge
Written and verbal communication
Teamwork
Multilingual communication
Computer applications

Benefits

Pension plan
Health and dental group insurance
Long-term disability insurance
Life insurance
Paid vacation

Keywords

Community Resource Navigator
Service Navigator
211
social services
social work
community work
information and referral
crisis support
trauma informed
anti-racism
anti-oppression
harm reduction
suicide prevention
case management
client assessment
shift work
hybrid
CUPE

Seniority

Entry level

Perks

Generous paid time off
Retirement plan

Tools

Resource database
Computer applications

Languages

English

Fields of study

Social Services
Social Work
Community Work

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Work requirements

Jobs in Canada