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Added 22 hours ago
Sport & Exercise Medicine Physician
Changepain Medical & Allied Health Clinic
Burnaby, BC
Contract
…sensitization, mood comorbidity, medication complexity, disability claims, and prior failed treatment. The physician is expected to practise biopsychosocial, function-first medicine and to…
Added 1 day ago
Lead Change Management Specialist
RBC
Toronto, ON
Full-time
The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the…
Added 2 days ago
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
Full-time
Develop appropriate monitoring reports for analyzing company long tail claims experience
Added 2 days ago
Lead Change Management Specialist
Royal Bank of Canada
Toronto, ON
Full-time
The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the…
Added 2 days ago
Lead Change Management Specialist
RBC
Toronto, ON
Full-time
The Lead Change Management Specialist is a role within the DevOps & EA Business Office, reporting directly to the Senior Director. This role owns the full Change Management mandate for the…
Added 2 days ago
Vice-President, Enterprise Onboarding & Operations
GreenShield
ON · Ontario, Canada
Full-time
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental…
Added 2 days ago
VICE-PRESIDENT, ENTERPRISE ONBOARDING & OPERATIONS OPTIMIZATION
Green Shield Canada
Toronto, ON · Windsor, ON
insurance, administer benefits, and pay claims as a ‘payer’ while offering
Added 2 days ago
Account Executive, Aon Global Client Network
Aon Corporation
Montreal, QC
Full-time
…divers backgrounds, ranging from account management, broking, claims advocacy, risk engineering and specialty brokers to bring the best of Aon to our…
Added 4 days ago
Senior Director, Financial Planning & Analysis
Surgery Partners, Inc
Burlington, ON
Full-time
The Senior Director, Financial Planning & Analysis (FP&A) will play a key leadership role within the Corporate Finance organization, overseeing the FP&A team and partnering with senior…
Added 4 days ago
AVP, Corporate Underwriting Risk & Governance
Sun Life
Toronto, ON · ON · Ontario Telecommuters
Full-time
Lead complex cross-functional underwriting initiatives involving multiple business units, jurisdictions, and product lines.
Added 4 days ago
AVP, Business Proposition Enablement
Pacific Life Re
Toronto, ON
Full-time
Strong interpersonal skills to influence and lead others regardless of reporting lines
Added 4 days ago
Buyer
British Columbia Rapid Transit Company
Vancouver, BC
Full-time
Initiates return processes with RMAs, prepare damage claims, and negotiate financial recovery with freight companies.
Added 4 days ago
Senior Risk Manager, Energy & Resources
Stantec
Edmonton, AB
Full-time
…program to drive the trends down with respect to number of claims and financial impacts. Keep this information confidential and work with legal to obtain potential claims…
Added 4 days ago
Strategic Claims Counsel, Vendor Strategy & Legal Operations
Wawanesa Insurance
Toronto, ON · Winnipeg, MB · Wawanesa, MB · Ottawa, ON · Kitchener, ON · North York - Toronto, ON (Hybr, ON
As the organization's lead for external counsel management, the role provides strategic oversight of panel counsel relationships, performance standards, legal spend management, and vendor…
Added 4 days ago
BILINGUAL MANAGER, ENTERPRISE ONBOARDING PMO - HYBRID
Green Shield Canada
Montreal, QC
Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental…
Added 5 days ago
Project Director
AECOM
Markham, ON
$155,000 to $205,000 CAD / year
Full-time
Hold decision-making authority and lead the identification, mitigation, and elimination of project risks and uncertainties, directing staff to operate in a manner that minimizes claims…
Added 5 days ago
Senior Group Product Manager
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.…
Added 6 days ago
MANAGER, PMO ADJUDICATION (12 MONTH CONTRACT) - HYBRID
Green Shield Canada
Toronto, ON · Windsor, ON · Montreal, QC · Vancouver, BC
insurance, administer benefits, and pay claims as a ‘payer’ while offering
Added 6 days ago
Senior Account Executive, Commercial Insurance
Talent Acquisition Team at Westland Insurance. Text reply only.
Sudbury, ON · Sault Ste. Marie, ON
…grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs…
Added 6 days ago
AVP, Technology Resilience and Recover Risk Oversight
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring,…
Added 9 days ago
Personal Lines Team Lead - Contract
Oracle RMS Insurance Risk Management Services Inc.
Concord, ON
Full-time
…us recognition as a Best Workplace for Women, Young Talent, Financial Services & Insurance, Professional Development and…
Added 10 days ago
Senior Solution Architect - Digital
Intact FC
Montreal, QC · Laval, QC
Full-time
…promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 10 days ago
Claims Manager, Design Professional, Canada
AXA
Toronto, ON
Full-time
As a Design Professional Claims Manager, you will play a critical role in leading the team and managing AXA XL’s claims for the Design Professional books. You will be a key subject matter…
Added 10 days ago
Product Owner, Credit Insurance - 986 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…
Added 10 days ago
Product Owner, Credit Insurance - 986 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making…

Finning

CI Technology Operations Lead

Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 3, 2026
Experience: 5+ years of experience in Customer service, parts, warranty, repair, or related heavy equipment environments.
Posting language: English
Posted: Sep 17, 2026

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Applications open in a new tab.

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

The Technology Operations Lead is responsible for overseeing day-to-day operations and driving operational excellence within the Construction Technology business. This role partners with the management team to ensure business continuity, support organizational objectives, develop team capabilities, and maintain efficient, customer-focused operations that contribute to the overall success of the branch.

Success in this role is driven by the effective management of product procurement, sales and rental order fulfillment, installation and service activities, SWIP inventory control, and strong cross-functional collaboration with sales and support teams.

The role involves supervising and supporting members of the Operations staff to deliver a consistent customer experience, while contributing to the Branch’s overall business and financial goals. This individual leads the day to day work of the operations team and provides guidance to other departments as necessary.

Job Description:

Support, Develop and Supervise Operations Administration

Provide direction and prioritization of tasks and scheduling for front line administrative and warehousing staff to ensure efficient, accurate and timely completion of customer work.
General supervisory duties including performance management, training, vacation time etc.
Partner with Finning service teams to facilitate the successful delivery of installation and service training for Trimble products and ensure resources have the knowledge required to support customers effectively.
Supervision of Supplier Goodwill and Warranty claims
Develop and maintain effective inter-departmental relationships to ensure a one-team approach to servicing customers
Training and Development of Sales coordinators

New Product and Procedural Improvement/Documentation

Continuous Improvement – gather feedback from operations/sales/support/NEP teams to continually refine and improve processes
New product introductions – collaborate with leadership to understand, scope and deliver frameworks for sales fulfillment within the Operations team of new products and lines of business.
Lead development and delivery of required operations workflows and tasks, as required, with the introduction of new product lines, services or customer financing methods.

Reporting & Inventory Planning

Manage procurement and supply chain initiatives to ensure inventory strategies support customer and business initiatives.
Build vendor relationships and ensure purchasing strategies are appropriate.
Responsible for new inventory management
Ensure timely closure of purchase orders and sales contracts. Regularly audit (monthly)
Provide timely and accurate reporting on various operations activities as required

Education & Experience:

5+ years of experience in Customer service, parts, warranty, repair, or related heavy equipment environments.
Strong customer relationship management and stakeholder engagement skills.
Mechanical aptitude and understanding of equipment repair processes.
Excellent communication, problem-solving, and organizational abilities.
Strong project planning and coordination skills.
Financial and business acumen, including experience working with billing and warranty processes with in M3
Proficiency with Microsoft Office applications and customer relationship management systems such as Salesforce.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The Technology Operations Lead oversees daily operations, including procurement, inventory control, and order fulfillment within the Construction Technology business. This role also supervises administrative and warehouse staff while driving process improvements and cross-functional collaboration to ensure customer satisfaction.

Requirements

Candidates must have 5+ years of experience in customer service, parts, warranty, or heavy equipment environments. Strong communication, problem-solving, and organizational skills, along with proficiency in CRM systems and financial processes, are required.

Skills

Operations management
Supply chain management
Inventory control
Team supervision
Performance management
Procurement
Warranty claims
Process improvement
Project planning
Sales coordination
Mechanical aptitude
Financial acumen
Salesforce
M3
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Technology Operations
Construction Technology
Supply Chain
Inventory Management
Procurement
Warranty
Salesforce
M3
Operations Administration
Continuous Improvement
Heavy Equipment
Customer Service
Performance Management
Project Planning
Warehouse Operations
Trimble Products
Business Continuity
Stakeholder Engagement
Financial Acumen
Order Fulfillment

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