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Added 4 mins ago
NR
Carpenter
Northern Rockies Lodge
Muncho Lake, BC
- $20 to $35 CAD / hour
- Full-time
- On-site
Prepare layouts in conformance to building codes, using measuring tools
Added 7 mins ago
NM
Maintenance person - building
NEXUS MANAGEMENT SOLUTIONS LTD
Abbotsford, BC
- From $25 CAD / hour
- Full-time
- On-site
Contact contractors for repairs and maintenance of the establishment
Added 8 mins ago
MD
Municipal District of Taber | Manager of Public Works
Municipal District of Taber
Taber, AB
- Full-time
…operations and crews. You’ll coordinate road construction, maintenance, gravelling, grading, drainage improvements, patching programs, and snow and ice control, making sure services are…
Added 9 mins ago
W
Cost Analyst II
Worley
Calgary, AB · Edmonton, AB
- Full-time
Excellent interpersonal skills and ability to influence and relationship building skills.
Added 9 mins ago
W
Senior Project Planner
Worley
Markham, ON · Oakville, ON
- Full-time
In addition to building these schedules, and most importantly, the planner/scheduler will be required to provide ongoing updates, maintenance, and analysis of their schedules. The…
Added 9 mins ago
W
Senior Technical Consultant
Worley
Calgary, AB · Edmonton, AB
- Full-time
Collaborate with automation, instrumentation, operations, and maintenance teams to improve system and process performance.
Added 9 mins ago
F
Senior / Lead Estimator - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we…
Added 9 mins ago
CH
Social Worker Ottawa
Carefor Health & Community Services
Ottawa, ON
- Part-time
…obtaining alternative housing; assisting with the establishment and maintenance ofsupport networks and assisting with crisis management and development of coping…
Added 9 mins ago
Senior Project Manager - Digital Connectivity
VIA Rail Canada
Montreal, QC
…train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable…
Added 14 mins ago
BP
Maintenance person - building
Broadstreet Properties
Campbell River, BC
- From $28.85 CAD / hour
- Full-time
- On-site
Contact contractors for repairs and maintenance of the establishment
Added 16 mins ago
ID
Industrial mechanic
INDUSTRIES DODEC INC
Chicoutimi, QC
- $25 to $36 CAD / hour
- Full-time
- On-site
Perform routine maintenance work on machinery
Added 21 mins ago
FL
Construction labourer
F&R Landscape Contractors Ltd.
Millgrove, ON
- $36 to $38 CAD / hour
- Full-time
- On-site
Assist in framing houses, erecting walls and building roofs
Added 23 mins ago
CG
Overnight Concierge & Housekeeping - Part Time
Compass Group Canada
Winnipeg, MB · Dugald, MB
- Part-time
Report maintenance, repair, or safety concerns to management.
Added 23 mins ago
CG
Dishwasher - Casual
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
- Part-time
…know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our…
Added 23 mins ago
CG
Cook - Full Time
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
- Full-time
Reports needed maintenance, faulty equipment or accidents to the supervisor immediately.
Added 23 mins ago
SL
property administrator
Skyline Living
Goderich, ON
- Full-time
Co-ordinate implementation of repairs, maintenance and renovation
Added 23 mins ago
B
Maintenance Associate
Boardwalk
London, ON
- Full-time
Vacant suite maintenance and touch ups per established quality standards
Added 23 mins ago
NM
Maintenance Coordinator
NSC Minerals Ltd
Vanscoy, SK
- Full-time
The Maintenance Coordinator is responsible for maintaining maintenance data and records, including assets, preventative maintenance programs, work orders, labour, projects, and inventory,…
Added 24 mins ago
B
Senior Developer
BMO
Toronto, ON · BMOPLACE
- Full-time
Perform preventive and corrective maintenance, troubleshooting, and fault resolution of system and core software components.
Added 28 mins ago
OR
Building handyperson
Office régional d'habitation d'Argenteuil
Lachute, QC
- From $22.55 CAD / hour
- Full-time
- On-site
Perform other routine maintenance jobs such as painting and drywall repair
Added 31 mins ago
SC
Maintenance carpenter
SURREY CEDAR LTD.
Langley, BC
- From $38.4 CAD / hour
- Full-time
- On-site
Prepare layouts in conformance to building codes, using measuring tools
Added 38 mins ago
CG
General Help/Barista - Full-Time
Compass Group Canada
Belleville, ON
- Full-time
Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
Added 38 mins ago
GO
Manitoba Emergency Services College (MESC) Primary Care Paramedic Instructors **repost**
Government of Manitoba
Brandon, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 38 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Sparwood, BC
- $123,000 to $152,000 CAD / year
- Full-time
…responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 38 mins ago
EV
Supervisor, Mine Operations
Elk Valley Resources
Elkford, BC
- Full-time
…responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…

Finning

Customer Account Representative

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 1 to 3 years of experience in accounts receivable, collections, customer account administration, finance, or a related business environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Finning Canada is seeking a Customer Account Representative to join our team on a permanent, full-time basis in Edmonton. In this role, you will be responsible for managing an assigned portfolio of customer accounts, supporting credit and collection activities, and providing exceptional service to both customers and internal stakeholders.

The successful candidate will proactively collect outstanding balances, resolve account inquiries, perform account reconciliations, and help mitigate credit risk while ensuring compliance with company policies and procedures. This role combines strong customer service, analytical thinking, and account management skills to support Finning’s financial objectives and customer relationships.

Job Description:

Major Job Functions

Portfolio Management

Manage an assigned portfolio of customer accounts, including account monitoring, collections activities, and maintenance of customer credit records.
Proactively contact customers regarding outstanding balances and negotiate payment arrangements within established guidelines.
Monitor account aging, delinquency trends, and potential credit risks, escalating concerns as appropriate.
Perform account reconciliations and investigate payment discrepancies, short payments, deductions, and disputes.
Process approved account adjustments and small-balance write-offs in accordance with company policies.
Identify and escalate high-risk accounts, legal matters, repossessions, liens, bankruptcies, and other exceptions to senior team members.
Maintain accurate and timely account documentation, collection notes, and customer communications.
Meet or exceed established collection and delinquency reduction targets.

Customer Service & Account Support

Provide prompt, professional, and responsive customer service related to account, billing, payment, and credit inquiries.
Respond to requests for invoice copies, payment information, credit card authorizations, refunds, netting agreements, and other account-related activities.
Support customers and internal stakeholders in resolving account discrepancies and payment issues.
Build and maintain positive working relationships with customers while effectively managing collection activities.

Credit Administration

Review and approve credit holds and credit releases for parts, service, and rental transactions within assigned authority levels.
Escalate exceptions and non-routine credit decisions as required.
Support the administration of customer credit accounts in accordance with company policies and established procedures.

Reporting & Continuous Improvement

Prepare and maintain weekly, monthly, and ad hoc accounts receivable and collections reports.
Contribute to process improvement initiatives that enhance efficiency, accuracy, and customer experience.
Perform other related duties and responsibilities as assigned.

Qualifications & Experience:

1 to 3 years of experience in accounts receivable, collections, customer account administration, finance, or a related business environment.
Experience managing customer accounts, collections activities, account reconciliations, and dispute resolution.
Experience working with ERP systems, financial software, or customer account management systems is considered an asset.
Post-secondary education in Business Administration, Accounting, Finance, or a related discipline is considered an asset.
Working knowledge of accounts receivable, collections practices, credit management, and customer account administration.
Understanding of basic accounting principles and business processes.
Familiarity with credit, privacy, and financial compliance requirements is considered an asset.
Knowledge of corporate policies, procedures, and safety requirements.

Soft Skills:

Strong customer service and relationship-building skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to professionally handle difficult customer conversations while maintaining positive business relationships.
Strong organizational and time management skills with the ability to manage competing priorities and deadlines.
Demonstrated analytical, problem-solving, and decision-making abilities.
High level of accuracy and attention to detail.
Ability to work independently while contributing effectively within a team environment.
Proficiency in Microsoft Office applications, particularly Excel, with strong account reconciliation and data analysis capabilities.

Why Join Finning?

At Finning, you'll be part of a collaborative and supportive team that values customer service, continuous improvement, and professional growth. We offer the opportunity to build your career with the world's largest Caterpillar dealer while contributing to the success of our customers and business.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply About employer

More about this job

Responsibilities

Manage an assigned portfolio of customer accounts, including collections, account reconciliations, and credit risk mitigation. Provide professional customer service while resolving billing inquiries and maintaining accurate account documentation.

Requirements

Requires 1 to 3 years of experience in accounts receivable, collections, or a related finance environment. Proficiency in Microsoft Office, particularly Excel, and familiarity with financial software or ERP systems is expected.

Skills

Accounts receivable
Collections
Account reconciliation
Customer service
Credit management
Dispute resolution
Financial reporting
Data analysis
Microsoft Excel
ERP systems
Analytical thinking
Communication skills
Time management
Problem-solving
Attention to detail
Compliance

Benefits

Professional growth opportunities
Collaborative work environment
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Collections
Credit Risk
Account Reconciliation
ERP Systems
Financial Software
Customer Service
Billing
Payment Arrangements
Dispute Resolution
Credit Administration
Reporting
Microsoft Excel
Data Analysis
Compliance
Business Administration
Finance
Accounting Principles
Portfolio Management
Customer Relationships

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