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Added 9 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Ottawa, ON
- From $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 9 mins ago
OD
Outbound Sales Representative
OSL Direct Services
Mississauga, ON
- Other
Identify the specific needs and offer tailor-made solutions while offering impeccable customer service.
Added 9 mins ago
Sales Development Representative
Motive
Toronto, ON
…at Motive. We strive towards providing a best in class sales experience for our prospective customers, and you would be the voice of Motive on how we can help connect the world's trucks,…
Added 23 mins ago
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Facility Manager III
BGIS
Milton, ON
- Full-time
…within a region. The Facility Manager III is the primary BGIS representative for day-to-day contact with the Client and the Tenants for performance of the contract. The FM III will manage a…
Added 23 mins ago
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Senior Manager, Communications
Manulife
Toronto, ON
- Full-time
6-8+ years of experience in internal and external communications.
Added 23 mins ago
FC
Member Experience Representative
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members'…
Added 24 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Grande Prairie, AB
1–3 years of experience in sales or a customer-facing role
Added 24 mins ago
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Field Representative - Alcoholic Beverages
Acosta
Toronto, ON
- Full-time
Provide excellent customer service and maintain an effective working relationship with store staff to meet company and client objectives.
Added 24 mins ago
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Field Representative - Alcoholic Beverages
Acosta
ON · Simcoe, ON
- Full-time
Provide excellent customer service and maintain an effective working relationship with store staff to meet company and client objectives.
Added 39 mins ago
AH
50/50 Ambassador
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Part-time
· Have experience in sales, customer service, hospitality, or events - but don’t worry if you don’t! We’re more interested in your energy.
Added 39 mins ago
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Business Development Representative - Toronto
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Added 39 mins ago
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Audit Manager I, TD Securities (1151)
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 39 mins ago
IO
Inside Sales Representative
Irving Oil
Saint John, NB
- Full-time
As an Inside Sales Support Representative, you will engage with our residential customers and provide an excellent consumer experience. Your goal will be to assist the Residential…
Added 39 mins ago
IO
Fixed Term Customer Service Representative - Network Relationship Management
Irving Oil
Saint John, NB
- Full-time
As a Fixed Term Customer Service Representative, you will engage with our retail customers and provide excellent consumer experience by responding to inquiries, accurately logging and…
Added 39 mins ago
C
Mobile Financial Services Representative
CIBC
Toronto, ON · East Gwillimbury, ON · Oshawa, ON · Ajax, ON · Richmond Hill, ON · Newmarket, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 39 mins ago
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Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
- Full-time
…reach their financial goals. As an Outbound Financial Services Representative, you’ll share your knowledge of products and campaigns with clients through outbound calls. You’ll engage in…
Added 39 mins ago
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Financial Services Representative II
CIBC
Kingston, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 39 mins ago
C
Client Service Representative
CIBC
Invermere, BC
- Part-time
…clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the…
Added 39 mins ago
C
Client Service Representative
CIBC
Iqaluit, NU
- Part-time
…clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the…
Added 39 mins ago
C
Client Service Representative
CIBC
Iqaluit, NU
- Part-time
…clients with their day-to-day banking needs. As a Client Service Representative, whether it’s answering questions, assisting with transactions, or proactively connecting clients with the…
Added 39 mins ago
C
Agro Sales Representative
Co-op
Estevan, SK
- Full-time
The Agro Sales Representative is responsible for growing sales and achieving sales, margin, and customer contact targets. Working collaboratively with the Management team, you will:
Added 53 mins ago
CC
Sales Representative
Cellcom Communications - Cellcom.ca
Kingston, ON
- Full-time
We are currently looking for a Sales Representative to join our team at Bell Kingston (Taylor Kidd).
Added 53 mins ago
TO
Camp Senior Leader - Inclusion
Town of Oakville
Oakville, ON
- Part-time
Act as a knowledgeable resource and on-site program representative for the department, Program Playleaders, Inclusion Support Workers, participants and the public at large.
Added 53 mins ago
TO
Camp Senior Leader
Town of Oakville
Oakville, ON
- Part-time
Act as a knowledgeable resource and on-site program representative for the department, Program Playleaders, participants and the public at large.
Added 53 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain with small to mid-size shipments.

Finning

Customer Account Representative

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 1 to 3 years of experience in accounts receivable, collections, customer account administration, finance, or a related business environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Finning Canada is seeking a Customer Account Representative to join our team on a permanent, full-time basis in Edmonton. In this role, you will be responsible for managing an assigned portfolio of customer accounts, supporting credit and collection activities, and providing exceptional service to both customers and internal stakeholders.

The successful candidate will proactively collect outstanding balances, resolve account inquiries, perform account reconciliations, and help mitigate credit risk while ensuring compliance with company policies and procedures. This role combines strong customer service, analytical thinking, and account management skills to support Finning’s financial objectives and customer relationships.

Job Description:

Major Job Functions

Portfolio Management

Manage an assigned portfolio of customer accounts, including account monitoring, collections activities, and maintenance of customer credit records.
Proactively contact customers regarding outstanding balances and negotiate payment arrangements within established guidelines.
Monitor account aging, delinquency trends, and potential credit risks, escalating concerns as appropriate.
Perform account reconciliations and investigate payment discrepancies, short payments, deductions, and disputes.
Process approved account adjustments and small-balance write-offs in accordance with company policies.
Identify and escalate high-risk accounts, legal matters, repossessions, liens, bankruptcies, and other exceptions to senior team members.
Maintain accurate and timely account documentation, collection notes, and customer communications.
Meet or exceed established collection and delinquency reduction targets.

Customer Service & Account Support

Provide prompt, professional, and responsive customer service related to account, billing, payment, and credit inquiries.
Respond to requests for invoice copies, payment information, credit card authorizations, refunds, netting agreements, and other account-related activities.
Support customers and internal stakeholders in resolving account discrepancies and payment issues.
Build and maintain positive working relationships with customers while effectively managing collection activities.

Credit Administration

Review and approve credit holds and credit releases for parts, service, and rental transactions within assigned authority levels.
Escalate exceptions and non-routine credit decisions as required.
Support the administration of customer credit accounts in accordance with company policies and established procedures.

Reporting & Continuous Improvement

Prepare and maintain weekly, monthly, and ad hoc accounts receivable and collections reports.
Contribute to process improvement initiatives that enhance efficiency, accuracy, and customer experience.
Perform other related duties and responsibilities as assigned.

Qualifications & Experience:

1 to 3 years of experience in accounts receivable, collections, customer account administration, finance, or a related business environment.
Experience managing customer accounts, collections activities, account reconciliations, and dispute resolution.
Experience working with ERP systems, financial software, or customer account management systems is considered an asset.
Post-secondary education in Business Administration, Accounting, Finance, or a related discipline is considered an asset.
Working knowledge of accounts receivable, collections practices, credit management, and customer account administration.
Understanding of basic accounting principles and business processes.
Familiarity with credit, privacy, and financial compliance requirements is considered an asset.
Knowledge of corporate policies, procedures, and safety requirements.

Soft Skills:

Strong customer service and relationship-building skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to professionally handle difficult customer conversations while maintaining positive business relationships.
Strong organizational and time management skills with the ability to manage competing priorities and deadlines.
Demonstrated analytical, problem-solving, and decision-making abilities.
High level of accuracy and attention to detail.
Ability to work independently while contributing effectively within a team environment.
Proficiency in Microsoft Office applications, particularly Excel, with strong account reconciliation and data analysis capabilities.

Why Join Finning?

At Finning, you'll be part of a collaborative and supportive team that values customer service, continuous improvement, and professional growth. We offer the opportunity to build your career with the world's largest Caterpillar dealer while contributing to the success of our customers and business.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

Manage an assigned portfolio of customer accounts, including collections, account reconciliations, and credit risk mitigation. Provide professional customer service while resolving billing inquiries and maintaining accurate account documentation.

Requirements

Requires 1 to 3 years of experience in accounts receivable, collections, or a related finance environment. Proficiency in Microsoft Office, particularly Excel, and familiarity with financial software or ERP systems is expected.

Skills

Accounts receivable
Collections
Account reconciliation
Customer service
Credit management
Dispute resolution
Financial reporting
Data analysis
Microsoft Excel
ERP systems
Analytical thinking
Communication skills
Time management
Problem-solving
Attention to detail
Compliance

Benefits

Professional growth opportunities
Collaborative work environment
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Collections
Credit Risk
Account Reconciliation
ERP Systems
Financial Software
Customer Service
Billing
Payment Arrangements
Dispute Resolution
Credit Administration
Reporting
Microsoft Excel
Data Analysis
Compliance
Business Administration
Finance
Accounting Principles
Portfolio Management
Customer Relationships

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