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Added 8 mins ago
C
Client service representative - Part-time (15 hours/week)
CIBC
Clarenville, NL
- Part-time
…work in a fast-paced Banking Center and use your knowledge of financial services products to help clients with their day-to-day banking needs. As a Client Service Representative, whether…
Added 8 mins ago
M
Advisor Onboarding & Sales Activation Specialist
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The role does not replace the teams accountable for contracting, technology, new business or service. Instead, it helps advisors navigate across those functions, removes friction and…
Added 52 mins ago
R&
Operations Officer II
Robertson & Company Ltd.
Mississauga, ON
- Contract
Execute transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Added 1 hour ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
Added 1 hour ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
Added 1 hour ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
Added 1 hour ago
FT
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Processing application for admission for all full-time and part-time programs ensuring that inquiries are responded to and decisions are conveyed, in a timely manner.
Added 1 hour ago
KS
Credit Card Sales Representative
Kognitive Sales Solutions
Stratford, ON
- Part-time
…in a retail environment. You’ll represent a trusted Canadian financial brand inside a major retailer, engaging customers, recommending credit card products, and earning uncapped commission…
Added 1 hour ago
B
Customer Service Representative
BMO
Vancouver, BC
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
LH
Guest Experience Manager -FT- Chelsea - Toronto
Langham Hotel
Canada
- Full-time
…theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options,…
Added 1 hour ago
T
FCRM Testing Analyst - Technology Testing (5557)
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 2 hours ago
CK
Maintenance Technician
Circle K
Calgary, AB
- Full-time
…offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s…
Added 2 hours ago
RE
Outside Sales & Branch Manager
Robertson Electric Wholesale
Kitchener, ON
- Full-time
…seeking talented individuals to join our dynamic Company and be part of our continued…
Added 2 hours ago
L
Financial Service Representative - LendDirect Office 1630
LendDirect
Windsor, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 2 hours ago
MC
Customer Service Representative (part-time; Mt Brydges)
Mainstreet Credit Union Limited
Mount Brydges, ON
- $20.28 to $25.36 CAD / hour
- Part-time
Mainstreet Credit Union is actively seeking a part-time Customer Service Representative to join our growing team!
Added 2 hours ago
AF
Financial Service Representative - LendDirect Office 1630
Attain Finance
Windsor, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 2 hours ago
Technologist, Building Services
City of Mississauga
Mississauga, ON
…By-law, municipal by-laws and other applicable legislation as part of our express review services. Liaise with inspections staff to resolve design and construction issues and provide permit…
Added 3 hours ago
GT
Cashier (Part-Time)
Giant Tiger
Bathurst, NB
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 3 hours ago
GT
Cashier (Part-Time)
Giant Tiger
Alliston, ON
- Part-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly. A typical part-time schedule will be a mix of…
Added 3 hours ago
LH
2600002622 - Patient Care Manager Maternal Child Program
Lakeridge Health
Oshawa, ON
- Full-time
Proven management skills including financial, human resources, quality improvement, change management, evaluation and planning and utilization management skills;
Added 3 hours ago
R&
Operations Officer III
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 4 hours ago
MM
Part-Time Financial Service Representative
Money Mart
The Pas, MB
- Part-time
…beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app,…
Added 4 hours ago
CD
Treatment Coordinator (Part time) – Davis Orthodontics Oakville
Canadian Dental Services Corporation
Oakville, ON
- Part-time
Treatment Coordinator (Part time) - Davis Orthodontics Oakville
Added 4 hours ago
R&
Operations Officer I
Robertson & Company Ltd.
Toronto, ON
- Contract
Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management,…
Added 4 hours ago
GO
Clerk
Government of Manitoba
Dauphin, MB
- Full-time
By working for Manitoba’s Public Service, you have the unique opportunity to use your time to serve the land, communities, and the people of Manitoba. You can leave a lasting mark that will…

Finning

Customer Account Representative

Edmonton, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 21, 2026
Experience: 1 to 3 years of experience in accounts receivable, collections, customer account administration, finance, or a related business environment.
Posting language: English
Posted: Oct 7, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Finning Canada is seeking a Customer Account Representative to join our team on a permanent, full-time basis in Edmonton. In this role, you will be responsible for managing an assigned portfolio of customer accounts, supporting credit and collection activities, and providing exceptional service to both customers and internal stakeholders.

The successful candidate will proactively collect outstanding balances, resolve account inquiries, perform account reconciliations, and help mitigate credit risk while ensuring compliance with company policies and procedures. This role combines strong customer service, analytical thinking, and account management skills to support Finning’s financial objectives and customer relationships.

Job Description:

Major Job Functions

Portfolio Management

Manage an assigned portfolio of customer accounts, including account monitoring, collections activities, and maintenance of customer credit records.
Proactively contact customers regarding outstanding balances and negotiate payment arrangements within established guidelines.
Monitor account aging, delinquency trends, and potential credit risks, escalating concerns as appropriate.
Perform account reconciliations and investigate payment discrepancies, short payments, deductions, and disputes.
Process approved account adjustments and small-balance write-offs in accordance with company policies.
Identify and escalate high-risk accounts, legal matters, repossessions, liens, bankruptcies, and other exceptions to senior team members.
Maintain accurate and timely account documentation, collection notes, and customer communications.
Meet or exceed established collection and delinquency reduction targets.

Customer Service & Account Support

Provide prompt, professional, and responsive customer service related to account, billing, payment, and credit inquiries.
Respond to requests for invoice copies, payment information, credit card authorizations, refunds, netting agreements, and other account-related activities.
Support customers and internal stakeholders in resolving account discrepancies and payment issues.
Build and maintain positive working relationships with customers while effectively managing collection activities.

Credit Administration

Review and approve credit holds and credit releases for parts, service, and rental transactions within assigned authority levels.
Escalate exceptions and non-routine credit decisions as required.
Support the administration of customer credit accounts in accordance with company policies and established procedures.

Reporting & Continuous Improvement

Prepare and maintain weekly, monthly, and ad hoc accounts receivable and collections reports.
Contribute to process improvement initiatives that enhance efficiency, accuracy, and customer experience.
Perform other related duties and responsibilities as assigned.

Qualifications & Experience:

1 to 3 years of experience in accounts receivable, collections, customer account administration, finance, or a related business environment.
Experience managing customer accounts, collections activities, account reconciliations, and dispute resolution.
Experience working with ERP systems, financial software, or customer account management systems is considered an asset.
Post-secondary education in Business Administration, Accounting, Finance, or a related discipline is considered an asset.
Working knowledge of accounts receivable, collections practices, credit management, and customer account administration.
Understanding of basic accounting principles and business processes.
Familiarity with credit, privacy, and financial compliance requirements is considered an asset.
Knowledge of corporate policies, procedures, and safety requirements.

Soft Skills:

Strong customer service and relationship-building skills.
Excellent verbal, written, and interpersonal communication skills.
Ability to professionally handle difficult customer conversations while maintaining positive business relationships.
Strong organizational and time management skills with the ability to manage competing priorities and deadlines.
Demonstrated analytical, problem-solving, and decision-making abilities.
High level of accuracy and attention to detail.
Ability to work independently while contributing effectively within a team environment.
Proficiency in Microsoft Office applications, particularly Excel, with strong account reconciliation and data analysis capabilities.

Why Join Finning?

At Finning, you'll be part of a collaborative and supportive team that values customer service, continuous improvement, and professional growth. We offer the opportunity to build your career with the world's largest Caterpillar dealer while contributing to the success of our customers and business.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply About employer

More about this job

Responsibilities

Manage an assigned portfolio of customer accounts, including collections, account reconciliations, and credit risk mitigation. Provide professional customer service while resolving billing inquiries and maintaining accurate account documentation.

Requirements

Requires 1 to 3 years of experience in accounts receivable, collections, or a related finance environment. Proficiency in Microsoft Office, particularly Excel, and familiarity with financial software or ERP systems is expected.

Skills

Accounts receivable
Collections
Account reconciliation
Customer service
Credit management
Dispute resolution
Financial reporting
Data analysis
Microsoft Excel
ERP systems
Analytical thinking
Communication skills
Time management
Problem-solving
Attention to detail
Compliance

Benefits

Professional growth opportunities
Collaborative work environment
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Accounts Receivable
Collections
Credit Risk
Account Reconciliation
ERP Systems
Financial Software
Customer Service
Billing
Payment Arrangements
Dispute Resolution
Credit Administration
Reporting
Microsoft Excel
Data Analysis
Compliance
Business Administration
Finance
Accounting Principles
Portfolio Management
Customer Relationships

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