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Finning

Customer Service Representative - Trench Safety

Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 5, 2026
Working hours: 37.5 hours/week
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Our Trench Safety team is looking for a customer-focused Customer Service Representative to join our team in Edmonton. In this role, you will be the first point of contact for customers, providing exceptional service at the rental counter.

This is a fast-paced position that requires strong customer service skills, attention to detail, and the ability to manage multiple priorities while supporting customers and internal teams.

Location: Edmonton, AB
Schedule: Monday to Friday | 37.5 hours/week

Job Description:

Provides efficient and effective customer service at the rental counter ensuring company standards are met
Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
Performs inside sales of all products and services, including rentals that the company offers
Draws up rental and sales contracts
Processes equipment returns and closes rental contracts.
Performs other equipment inquiries through the company’s computerized programming
Uses and maintains knowledge of the purchase order system.
Assists in servicing equipment as required
Keeps paperwork current to insure prompt action on all transactions.

Qualifications:

Several years of direct sales and customer service experience
Trench Safety industry experience is an asset
Underground infrastructure and knowledge around shoring solutions is an asset
Strong communication and relationship-building skills
Proven ability to deliver exceptional customer service
Ability to work in a fast-paced environment and manage competing priorities
Strong organizational skills and attention to detail
Knowledge of heavy equipment, construction equipment or rental operations is preferred

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The Customer Service Representative will serve as the primary point of contact at the rental counter, managing equipment rentals, sales contracts, and returns. They are responsible for maintaining accurate paperwork and assisting with equipment inquiries while ensuring high standards of customer service.

Requirements

Candidates should have several years of direct sales and customer service experience, ideally within the trench safety or construction equipment industry. Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment are essential.

Skills

Customer service
Inside sales
Rental contracts
Equipment returns
Purchase order system
Communication
Relationship-building
Attention to detail
Organizational skills
Construction equipment knowledge
Trench safety
Underground infrastructure
Shoring solutions

Benefits

Equal opportunity employer
Reasonable accommodations for disabilities

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Trench Safety
Rental Counter
Inside Sales
Rental Contracts
Equipment Returns
Purchase Order System
Underground Infrastructure
Shoring Solutions
Construction Equipment
Heavy Equipment
Rental Operations
Relationship-building
Fast-paced environment

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