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Finning

Field Service Supervisor

Calgary, AB, Canada
Edmonton, AB, Canada
Elkford, BC, Canada
Nelson, BC, Canada
Sparwood, BC, Canada

Pay: We anticipate the base salary for this position will be between $120,000 - $130,000.
Job type: Full-time
Apply by: Oct 12, 2026
Experience: Minimum 4 years of experience supporting Caterpillar mining equipment, with experience on CAT 797 haul trucks considered a strong asset.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Are you an experienced mining leader who thrives in a customer-facing environment? Do you have a strong background supervising maintenance teams in a large-scale mining operation?

Finning is seeking two Field Service Supervisors to lead teams of skilled technicians supporting our customers. In this role you will oversee the safe and efficient maintenance, repair, and reliability of a fleet of 797 haul trucks, while building strong customer relationships and driving operational excellence.

Location: Elkford
Schedule: 14x14 shift rotation

We anticipate the base salary for this position will be between $120,000 - $130,000. Actual salary will be based on the candidate's experience.

Job Description:

Champion a culture of safety by ensuring all safety standards, procedures, and compliance requirements are understood and consistently followed.
Lead, coach, and develop a team of technicians through recruitment, onboarding, performance management, and ongoing mentorship.
Spend the majority of your time in the field supporting technicians and ensuring work is executed safely, efficiently, and to the highest quality standards.
Coordinate and allocate resources, tooling, and personnel to support planned maintenance and repair activities on CAT 797 haul trucks.
Conduct pre-job, mid-job, and post-job reviews to ensure scope, quality, productivity, and customer expectations are achieved.
Provide technical guidance and support to quickly resolve complex equipment, tooling, and parts-related issues.
Build strong customer relationships and serve as the primary point of contact for day-to-day field service operations.
Ensure accurate and timely completion of service reports, job documentation, and standard operating procedures.

Qualifications:

Minimum 4 years of experience supporting Caterpillar mining equipment, with experience on CAT 797 haul trucks considered a strong asset.
Proven leadership experience with the ability to coach, mentor, and develop high-performing teams in a mining or heavy equipment environment.
Strong communication, decision-making, and problem-solving skills with the ability to effectively lead frontline employees and customer interactions.
Solid understanding of Caterpillar products, warranty processes, product health programs, and service operations.
Experience working within a unionized environment, including knowledge of collective agreements, performance management, and employee relations practices.
Advanced proficiency with Caterpillar SIS and working knowledge of SIMSi, SIMS, DSN, and DPSS.
Strong business acumen with the ability to balance safety, quality, productivity, and customer satisfaction.
Commitment to accountability, continuous improvement, and delivering safe, high-quality results.

What Does Finning Offer?

5.75% Employer paid pension, plus up to 1% additional
6% voluntary Employee Share Purchase, earns 2% Finning match
100% Employer paid medical benefits

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply About employer

More about this job

Responsibilities

The Field Service Supervisor leads a team of technicians to ensure the safe and efficient maintenance and repair of CAT 797 haul trucks. They are responsible for coordinating resources, providing technical guidance, and maintaining strong customer relationships in a mining environment.

Requirements

Candidates must have at least 4 years of experience supporting Caterpillar mining equipment and proven leadership skills in a heavy equipment environment. Proficiency with Caterpillar service software and experience working within a unionized setting are also required.

Skills

Mining equipment maintenance
Team leadership
Safety compliance
Performance management
Mentorship
Resource allocation
Technical guidance
Service reporting
Caterpillar SIS
SIMSi
SIMS
DSN
DPSS
Heavy equipment repair
Unionized environment management

Benefits

Pension
Employee share purchase
Medical benefits

Visa sponsorship

Not detected in the job text

Keywords

Mining
Caterpillar
CAT 797
Haul trucks
Field service
Maintenance
Repair
Safety
Leadership
Coaching
Mentorship
Performance management
Resource allocation
Technical support
Customer service
Service reports
Caterpillar SIS
SIMSi
SIMS
DSN
DPSS
Unionized environment
Collective agreements
Heavy equipment
Operational excellence
Reliability
Accountability
Continuous improvement

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