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Added 11 mins ago
WC
(CAN) General Merchandise Associate
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- Full-time
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(CAN) General Merchandise Associate
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(CAN) Customer Service Desk Associate
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(CAN) Front End Checkout Team Associate
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(CAN) Directs Store Delivery Associate PT
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(CAN) General Merchandise Associate
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Finning

Service Coordinator

Grande Prairie, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Location: Grande Prairie, AB
Schedule: Monday to Friday | 5x2 | In Office

Build Your Career with Finning

Are you a highly organized professional who thrives in a fast-paced service environment? Do you enjoy coordinating multiple priorities, building strong relationships, and ensuring exceptional customer experiences?

Finning is seeking a Service Coordinator to join our Grande Prairie team. In this role, you will be a critical link between customers, service teams, and internal stakeholders, helping drive efficient repair execution and supporting the delivery of world-class service.

As a Service Coordinator, you will oversee administrative coordination throughout the maintenance and repair process, from service request creation through to final invoice readiness. Your strong attention to detail, problem-solving skills, and ability to manage competing priorities will contribute directly to operational excellence and customer satisfaction.

Job Description:

Service Request & Planning

Coordinate and prepare service request documentation to support Maintenance Customer Order (MCO) creation.
Compile customer account information, service history, warranty details, marketing programs, and supporting documentation.
Review service scope, budget, and schedule requirements to ensure accuracy and alignment.
Identify risks, concerns, or potential impacts to service delivery and communicate them proactively.
Support governance and quality control processes before repair work begins.

Service & Repair Coordination

Partner with Service Supervisors, Service Support Representatives, and technicians during repair execution.
Maintain accurate updates in service systems, scheduling tools, and job documentation.
Coordinate transportation, contractor services, site access requirements, and technician clearances as needed.
Schedule and support pre-job, mid-job, and post-job meetings.
Track repair progress, monitor commitments, identify risks, and escalate issues when necessary.
Support warranty, goodwill, and cost adjustment processes throughout the repair lifecycle.

MCO Closure & Quality Assurance

Ensure all documentation, labour entries, billing requirements, inspections, and service reports are complete.
Coordinate final review activities and support invoice readiness.
Monitor closure timelines and drive timely resolution of deficiencies.
Maintain accurate and complete records in accordance with Service Excellence standards.

What You Bring

Skills & Abilities

Strong administrative and coordination capabilities.
Excellent verbal and written communication skills.
Exceptional attention to detail and organizational skills.
Ability to prioritize work and adapt to changing business requirements.
Critical thinking and problem-solving abilities.
Collaborative approach with strong relationship-building skills.
Mechanical aptitude and interest in equipment or service operations.
Process-oriented mindset with a focus on accuracy and efficiency.
Minimum 50+ WPM keyboarding proficiency.

Preferred Experience

2-4 years of experience in: Service or maintenance coordination Document control Process administration Dealership operations Construction, oilfield, forestry, mining, or heavy equipment industries Field or shop service support environments

Preferred Education

Post-secondary education in: Business Administration Administrative Management Accounting Business Management Related disciplines

What Will Make You Successful

You are someone who:

Puts customers first and delivers exceptional service.
Takes initiative and continuously seeks improvements.
Thrives in a fast-paced environment with competing priorities.
Communicates confidently and effectively across multiple stakeholder groups.
Demonstrates accountability and a strong sense of urgency.
Is comfortable identifying risks and driving solutions.

Why Join Finning?

At Finning, you'll be part of a team that supports some of the most essential industries in Western Canada. We offer opportunities for growth, a collaborative work environment, competitive compensation, and the chance to contribute to meaningful work every day.

Apply today and become part of a team that is committed to service excellence, innovation, and customer success.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Apply About employer

More about this job

Responsibilities

The Service Coordinator acts as a critical link between customers and service teams to manage the maintenance and repair process from request to invoice. Responsibilities include coordinating service documentation, scheduling technicians, and ensuring operational excellence through accurate record-keeping.

Requirements

Candidates should have 2-4 years of experience in service coordination, document control, or related heavy equipment industries. Strong administrative, communication, and organizational skills are required, along with a post-secondary education in business or a related field.

Skills

Administrative coordination
Service request management
Document control
Communication skills
Attention to detail
Problem-solving
Scheduling
Relationship building
Mechanical aptitude
Process administration
Data entry
Customer service
Risk identification
Billing coordination
Keyboarding

Benefits

Competitive compensation
Growth opportunities
Collaborative work environment

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Maintenance
Repair
Administrative
Documentation
Scheduling
Customer Service
Heavy Equipment
Dealership Operations
Warranty
Invoicing
Quality Control
Process Administration
Mechanical Aptitude
Stakeholder Management
Operational Excellence
Service Excellence
Field Service
Shop Service
Construction
Oilfield
Forestry
Mining
Business Administration
Accounting

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