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Added 8 mins ago
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Finning

Service Coordinator

Edmonton, AB, Canada

Job type: Full-time
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company:

Finning Canada

Number of Openings:

Worker Type:

Permanent

Position Overview:

Edmonton, AB | Full-Time | Monday to Friday | In-Office

Are you highly organized, detail-oriented, and passionate about keeping operations running smoothly? Do you thrive in a fast-paced environment where accuracy, problem-solving, and customer service are critical to success?

We are looking for a Service Coordinator to join our Edmonton team. In this role, you will serve as the administrative hub of our service operations, ensuring work orders are created, tracked, documented, billed, and closed accurately and efficiently. You will collaborate closely with service teams, leaders, and customers to support the successful execution of maintenance and repair work. This role aligns with existing Service Coordinator responsibilities and service administration processes

Job Description:

What You'll Do

Coordinate Service Requests & Work Orders

Review incoming service requests for accuracy and completeness
Create and manage work orders and job files
Ensure customer requirements, purchase orders, billing information, and supporting documentation are properly captured
Distribute work orders to service and parts teams to initiate work
Maintain accurate records and documentation throughout the lifecycle of each job
Update service tracking systems and scheduling tools to ensure real-time visibility of work status

Support Billing & Job Closure

Review completed service work for accuracy and documentation compliance
Prepare customer service packages, including reports, inspections, and supporting documents
Assist with warranty submissions and claim documentation
Monitor work order status and identify potential billing delays
Generate final invoices and coordinate customer submission for payment
Support service teams in achieving timely invoicing and work order closure targets

Time & Payroll Administration

Review and process employee timecards for accuracy
Ensure proper coding of vacation, statutory holidays, absences, and other payroll-related entries
Transfer labor hours to work orders accurately
Follow up on late submissions and approvals to maintain payroll and operational accuracy

What You Bring

Required Skills

Strong organizational and administrative abilities
Excellent attention to detail and commitment to accuracy
Ability to manage multiple priorities and meet deadlines
Strong verbal and written communication skills
Proficiency with Microsoft Office, including Outlook, Excel, and Word
Strong data entry and keyboarding abilities (50+ WPM preferred)
Problem-solving mindset with the ability to identify and resolve issues proactively
Ability to work independently while supporting a collaborative team environment

Preferred Experience

Administrative, business, accounting, or operational support experience
Experience with invoicing, billing, payroll administration, or document control
Service, repair, construction, equipment, dealership, or industrial industry experience
Understanding of service operations and work order processes
Experience working with ERP, service management, or operational software systems

Success in This Role

The ideal candidate is customer-focused, highly organized, and proactive. You take pride in delivering accurate work, building strong relationships, and ensuring nothing slips through the cracks. You enjoy working with processes, solving problems, and supporting teams behind the scenes to help deliver exceptional customer service.

Why Join Us?

Stable Monday to Friday schedule
Opportunity to work with an industry-leading organization
Collaborative and supportive team environment
Competitive compensation and benefits
Career growth and development opportunities
Exposure to service operations, business processes, and customer support functions

If you're looking for a role where your organization, attention to detail, and coordination skills can make a real impact, we'd love to hear from you.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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More about this job

Responsibilities

The Service Coordinator manages the administrative lifecycle of service operations, including creating work orders, tracking job status, and ensuring accurate billing. They also support payroll administration by processing timecards and collaborating with service teams to ensure timely project closure.

Requirements

The ideal candidate possesses strong organizational and administrative abilities with proficiency in Microsoft Office and data entry. Previous experience in administrative, accounting, or industrial service operations is preferred.

Skills

Administrative support
Work order management
Data entry
Billing
Payroll administration
Attention to detail
Organizational skills
Microsoft Office
Outlook
Excel
Word
Problem-solving
Communication skills
Time management
Customer service

Benefits

Competitive compensation
Career growth and development opportunities
Collaborative and supportive team environment

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Work Orders
Billing
Payroll
Administrative Support
Data Entry
ERP
Service Management
Invoicing
Document Control
Maintenance
Repair
Industrial
Scheduling
Customer Service
Microsoft Office
Excel
Outlook
Word
Timecards
Operations
Warranty
Job Files
Documentation
Compliance

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